As women traveling alone, we appreciated the front office manager honoring our floor and room request. The property is clean and well-maintained, and the staff is super helpful and accommodating. The room was spacious and comfortable, perfect for an extended stay. The hotel grounds are extensive, which is great for pet-friendly accommodation. Breakfast was good, just what you'd expect at this type of place.

Felt privileged, nothing was too much trouble.

Quick and easy check-in, large room with a great bed, tasty breakfast, good TV reception, and strong Wi-Fi. We had a small issue with the shower handle, but the front desk offered to fix it and even provided a credit. we had a pleasant experience and would recommend this hotel.

I recently stayed at a hotel in Mentor and had an amazing experience. The hotel was very clean and modern, with attention to detail in every aspect. The rooms were spacious, complete with a kitchen and bathroom, making it feel like a home away from home. The hotel's location was perfect, within walking distance of various restaurants and amenities. The staff provided excellent service, going above and beyond to accommodate our needs. Additionally, the breakfast provided was a great start to the day. I highly recommend this hotel for its value for money, attention to detail, convenient location, and friendly staff.

All aspects of our stay were excellent.

The hotel's location was very convenient for our meetings. The room size and layout were also impressive. Additionally, the breakfast provided exceeded our expectations with a variety of options.

We had a major issue with the shower handle breaking off in my wife's hand. The front desk staff was not very accommodating when we requested a partial refund for the inconvenience.

The meeting location was convenient and accessible. The room was spacious with a practical floor plan. a comfortable and enjoyable stay.

I recently stayed at a hotel that exceeded my expectations. The hotel was conveniently located near several great restaurants, making it easy to find a good meal. The service provided by the staff was top-notch - they were always helpful and attentive. The rooms were clean and well-maintained, with everything I needed for a comfortable stay. I especially appreciated having a kitchen in my room, which made it easy to prepare meals. The breakfast was also a highlight of my stay, with a good selection of tasty food.

All in all, this hotel was a great place to stay and I can't think of anything negative to say about it.

Received two complimentary facts upon arrival which was great. The location of the hotel was convenient to local attractions and shopping. Enjoyed the pool.

The staff was very unprofessional and rude. The room was not cleaned properly and the staff did not seem to care when I brought it to their attention.

The hotel was very well kept and clean, which added to a pleasant stay. The staff showed they cared about our comfort and were super nice, making us feel well taken care of. Additionally, the hotel offered complimentary breakfast and happy hours, which added to the overall value of our stay. It was also conveniently located within walking distance of restaurants, making it easy to explore the area.

Although the overall experience was great, there was a minor issue with the refrigerator's compressor going out, which caused noise and disrupted our sleep. However, the manager was informed and it was promptly resolved, with the staff compensating us for the inconvenience.

The location of this hotel is excellent as it is within walking distance to various restaurants in the Mentor area. It is also conveniently located for exploring the Cleveland area. The rooms are well-furnished and include a small kitchen, which is great for longer stays. The beds are comfortable, and the housekeeping service is commendable. The staff is friendly and always willing to help, providing cheerful greetings throughout the day.

The breakfast options at the hotel could be improved.

We had a fantastic stay at this hotel. The staff were patient and friendly, making us feel very welcome. The evening snacks and beverages provided were a pleasant surprise and felt like a full meal. The breakfast selections were also great, offering plenty of choices. The hotel itself was very well kept and clean, both the rooms and the grounds. The room we stayed in was large and comfortable, perfect for an extended stay. The location of the hotel was excellent, conveniently close to everything in the Mentor area. We found it to be in a quiet area, perfect for a peaceful night's sleep.

Nothings.

We had an incredibly clean room, making us feel safe and comfortable during our stay. The housekeeping staff did an excellent job.

Clean and comfortable room, friendly staff, Melissa went above and beyond, reasonable price, highly recommended, welcoming evening snacks.

Nothing for me.

Spacious rooms, friendly staff, clean accommodations, excellent service, fully equipped suites.

Nothing to mention.

Exceptionally clean, helpful staff, great location, accommodating amenities, friendly service, delicious snacks and breakfast, honored special requests

Nothing, it was perfect.

We stopped unexpectedly after a long day on the road. The staff went out of their way to make us comfortable. We watched the final NBA Championship game in the 8th floor suite. We ordered from the restaurant, and had the food brought up. It was a great way to wrap up a long and stressful Father's Day. The manager was fabulous! Additionally, upon check-in, Cindy Stoddard, the front office manager. The room was clean and comfortable. The staff were all pleasant and friendly, but Melissa went above and beyond to be supportive. Staff was patient and friendly. Welcoming evening snacks and beverage were a meal! Great breakfast selections, too.

I highly recommend this hotel.