The staff at this hotel are exceptional - friendly and helpful. They made our stay feel like home, especially Abraham, Chris, and Robert at the front desk. The housekeeping on our floor was impressive too. Plus, our dog had a great time here!

Access to enjoy the evening was not the best.

Great location, ample breakfast options, convenient outlets in the bedroom lamps, adjacent to HEB and restaurants. Stylish and updated rooms at Residence Inn Hotels.

Everything was fantastic.

Updated rooms with convenient outlets on the lamps for easy charging. Great breakfast choices and close to restaurants. Adjacent to a grocery store for in-room dinners. Nice pool, although not used this time. a pleasant stay at this location.

The location is perfect, with shops nearby and easy access to the hospital and San Padre Island. The rooms are clean and comfortable, and I love the privacy provided by the divided layout. The breakfast offers plenty of choices and there's even an HEB next door for any grocery needs. The lamps in the bedroom have multiple outlets, making it convenient to charge devices.

The staff could benefit from more customer service training.

I was blown away by the 5-star service at the Residence Inn in McAllen. From the moment I arrived, the staff, especially Abraham, made me feel welcome and valued. As a platinum member, I was pleasantly surprised when they upgraded my room to the quiet and comfortable third floor. The breakfast was delicious, with a great selection of hot food. I loved how Abraham remembered my name throughout my stay. The hotel also had a lovely outdoor area with a fire pit, perfect for relaxing in the evening. the clean and well-appointed room, along with the exceptional service, has made this my go-to hotel in McAllen. I highly recommend it!

clean rooms, convenient location to a grocery store, and a variety of breakfast options. The hotel facilities were up to date, with outlets on the bedroom lamps for easy charging. It was also right next to an HEB, perfect for grabbing dinner items. Transportation was easy with the hotel's location near the expressway, and the staff was friendly and helpful.

Nothing, no complaints at all.

The room was clean and comfortable, perfect for relaxing after a long day of work. The location was central and there were great restaurants nearby for dining options. I would recommend this hotel for its cleanliness, central location, and nearby dining choices.

The pool wasn't used, but it had a nice view from our room. The bedroom lamps had convenient outlets for charging gadgets. Breakfast options were abundant, and the location was ideal for dinner plans. Close proximity to an HEB and several restaurants made it easy to prepare meals or dine out.

The value for the money was excellent, and the room was stylish and updated. The location was convenient, with a grocery store nearby and plenty of dining options. The staff was friendly and accommodating.

The breakfast option could have been improved with a wider variety of choices.

We recently stayed at Residence Inn for a few nights and it was a great experience. The rooms were stylish and up to date, which we really enjoyed. One of the highlights for us was the view of the pool from our room, even though we didn't get a chance to use it. The bedroom lamps had two outlets each, making it super convenient to charge multiple devices. Another plus was the variety of breakfast choices and the convenient location, with an HEB nearby for easy grocery shopping. we've always had pleasant stays at Residence Inn locations and the updates here were fantastic.

Can't recommend highly enough this hotel.

I was pleasantly surprised by the excellent service at this hotel. From the moment we stepped through the front door, we were greeted by a friendly and professional staff member named Abraham. He recognized our status and even upgraded our room. The hotel is conveniently located right next to a grocery store, making it easy to pick up any essentials we needed. Additionally, the location is also great for exploring nearby attractions, such as San Padre Island. The rooms were clean and comfortable, with a separate bedroom and a well-equipped kitchen. The breakfast offered a variety of hot and delicious options. This hotel truly exceeded my expectations in terms of value for money, attention to detail, and convenient location.

All was fantastic, no room for improvement.

The hotel's location is fantastic, with easy access to the hospital, San Padre Island, and nearby shops. The separate bedroom with a kitchen in the two-bedroom suite was a great addition, providing extra comfort and convenience during our stay. The staff was friendly and attentive, always greeting us and checking in on our stay. The breakfast offered a good selection of hot food, which was delicious and satisfying.

Everything was perfect, couldn't ask for more.

The location of the hotel was great, very convenient for my business trip. The room was spacious and clean, with comfortable beds and a good-sized work desk. The Wi-Fi worked well, which was important for me to stay connected for work.

The options were very limited and the quality was subpar. The coffee tasted stale and the food selection was not appetizing.

The pool wasn't used, but it looked nice. Lamps had two outlets each, convenient for charging devices. Breakfast had plenty of choices and location was good for getting dinner. Close to an HEB and restaurants.

The Residence Inn offered a beautiful pool and convenient outlets in the bedroom lamps. The breakfast choices were plentiful and the location was perfect for dinner options, with an HEB nearby and plenty of restaurants in the vicinity. The up-to-date rooms had a stylish design.

Absolutely nothing.