This hotel is located in a convenient area, with easy access to anywhere in the Springfield area. It is also close to all the shopping malls, making it a great choice for those who love to shop. The staff is friendly and accommodating, making sure that all your needs are met. Additionally, the rooms are clean and comfortable, providing a peaceful and comfortable stay. The hotel also offers a delicious breakfast with a variety of options to choose from.

The hotel lacks an ATM and the store could use more varieties.

Beautiful hotel, well-maintained. Great pool and convenient location. Friendly and accommodating staff. Clean and comfortable rooms

Can honestly say there wasn't anything not to like.

Beautifully maintained with great pool. Convenient location with many nearby stores. Friendly and accommodating staff. Clean, comfortable rooms. Market for drinks, snacks, and toiletries available. New go-to hotel in the area.

We loved the clean and spacious rooms. The hotel facilities were great, especially the complimentary happy hour and breakfast. The location was perfect, close to all the shopping malls and anywhere in the Springfield area. The staff was friendly and hospitable.

Don't have any issues at all.

Beautiful, well-maintained property with great pool. Mix of hot and cold breakfast options available. Convenient location off Mass Pike with nearby stores. Friendly and accommodating staff. Clean, comfortable rooms. Perfect choice for future visits.

I recently stayed at the Residence Inn in Chicopee for a business trip. The hotel was beautiful and well-maintained, with a great pool and a convenient location right off the Mass Pike. The rooms were clean and comfortable, and the staff was friendly and accommodating. They even had a little market for drinks, snacks, and toiletries. This will definitely be my go-to hotel when I'm in the area.

Would definitely recommend this hotel.

I was impressed with the overall condition of the hotel, both inside and out. The rooms had a fresh and modern look, and I particularly enjoyed the stylish decor. Despite a minor issue with the heating system in the separate bedroom, the staff was friendly and accommodating. The hotel is conveniently located near shopping, dining, and major highways, making it a great choice for travelers. The kitchen in the room was an added convenience, and the appliances seemed new. I'll recommend this hotel for a comfortable and convenient stay.

Wonderful staff, great location, clean facilities, friendly atmosphere, well-maintained pool and gym, extended breakfast hours.

Nothing, all great.

We had a fantastic stay at Residence Inn! The room was clean and spacious, with a comfortable bed and a nice shower. The location was perfect, with shopping and dining options nearby. The staff were very accommodating and made us feel welcome. I highly recommend this hotel for a great stay.

Spacious, clean rooms. Comfortable beds and quiet. Friendly staff. Standard breakfast with bacon, eggs, hot oatmeal bar, cereal, yogurt, toast. Convenient location near highways and shopping plaza. Nice outdoor patio area with grill and fire pit.

We received complementary chocolates upon arrival, and the location was convenient for exploring nearby attractions. The hotel room had a balcony, which we enjoyed for a romantic evening.

Our romantic escape was dampened by some negative aspects of the hotel. The hot tub was overpowering with chemical smells and made it difficult to breathe.

Convenient location close to shopping, dining, and highways. Walking distance to great dining options. Staff were adaptable and welcoming, making the stay enjoyable.

Smoking policy not enforced, allowing smoking in the rooms which affected non-smoking guests. Some rooms had smoke coming through vents.

This hotel provided a luxurious stay with exclusive amenities such as the fitness room and outdoor BBQ facilities that fulfilled my needs. The room was spacious, clean, and had a comfortable bed. The breakfast had a great variety of hot and cold selections and the staff were friendly and helpful.

The indoor swimming pool had a murky darkness and was unappealing. This was a minor issue and did not affect my overall experience at the hotel.

The rooms were spacious and clean, with comfortable beds and a quiet atmosphere. The hotel facilities included a clean and comfortable outdoor patio area, a nice pool, and a small kitchenette in each room. The breakfast was good with a variety of options, including bacon, eggs, hot oatmeal, cereal, yogurt. The staff was friendly and helpful. The location was convenient for people passing through, with easy access to anywhere in the Springfield area and just 10 minutes away from Holyoke.

Liked everything.

I had a wonderful stay at Residence Inn. The room was spacious and comfortable, and the shower was amazing. The staff, particularly Genesis at the front desk, was cooperative and responsive, making my experience even better. The location was convenient for visiting my parents, and the amenities provided were great. I highly recommend this hotel.