This hotel exceeded my expectations in several ways. Firstly, the location was perfect for my needs, right in the center and easily accessible to Syracuse sports, entertainment, and business venues. It was also pleasantly surprising how quiet the hotel was, despite being so centrally located.

All in all, my stay at this hotel was great and there was nothing that stood out as needing improvement.

Conveniently located, clean, comfortable and quiet. Polite and courteous staff. Honest housekeeping department. Great kitchenette area for families. Quiet location near restaurants.

Great value for the price. The room was clean and well-maintained. We were pleasantly surprised by the spaciousness and comfort of the room. The breakfast had a good variety of options and was constantly replenished by the attentive staff. We appreciated the helpfulness of the front desk staff, who gave us recommendations for local restaurants.

This hotel is easily accessible to Syracuse sports, entertainment, and business venues, making it a great choice for travelers. The rooms are clean and very comfortable, with a sofa bed for our 4-year-old. We also enjoyed the indoor pool and the free hot breakfast.

The breakfast options could have been better, with perhaps more hot food choices.

We loved our stay at this hotel! The location is prime, with tons of shopping areas and food places nearby. It’s located in an area that feels secluded but close enough to some great restaurants. The rooms are spacious and comfortable, with great bathrooms and a lovely view. The staff is very friendly, making your stay even more enjoyable. Breakfast was delicious and had a great selection too! The hotel boasts great facilities, including a gym and a pool, which we found a real advantage.

The only negative aspect we found was a minor issue with the room service.

During my Christmas stay, I really liked the fact that the hotel provided a delicious breakfast with a good range of options, including hot food. It was a great way to start the day without having to worry about finding a restaurant. The location of the hotel was also convenient, as it was situated in a quiet area off the tollway and only a short drive away from popular attractions like Destiny USA. This made it easy for us to explore and enjoy our vacation. Additionally, the friendly staff made our stay even more enjoyable as they were always helpful and accommodating.

On the downside, I was disappointed to find that the front desk staff were rude and unprofessional when we had an issue with our payment. They double charged our debit card and even added an additional $40 to the room price without explanation.

Excellent buffet, friendly staff, home-like room, clean and new, good safety measures, spacious suite, convenient amenities, great location

Nothing negative to say

Our stay at Springhill Suites was fantastic! We got great value for our money with a spacious and well-designed suite. The location was convenient, close to the highway but in a quiet area. The staff was incredibly friendly, helpful, and accommodating, making our stay even more enjoyable.

The morning meal could be improved by ensuring the breakfast selection is available until a later time.

I had a great stay at Springhill Suites! The room was spacious and had a sitting area with a couch and desk. The breakfast had a good variety, including delicious scrambled eggs. The staff was friendly and even offered me a newspaper. I would recommend this hotel.

The hotel was conveniently located in this city, close to some food places and restaurants. It was also very close to Destiny USA shopping mall. The hotel facilities were clean and comfortable. The staff was extremely polite and courteous.

Nothing.

The complementary breakfast had a good variety of food options and the staff member who attended to us was helpful. the rooms were spacious and the bed was comfortable. the location was strategic for our business trip as it was close to the highway, which made navigation easier.

The noise level in the room was unbearable at night and made falling asleep very difficult. the room was not thoroughly cleaned upon arrival, as there were stains on the carpet and the bathroom had a foul odor.

Great location near restaurants and attractions, perfect for a family trip. the suite room was spacious and comfortable for our family of five. the breakfast buffet had a good variety of options and was a convenient start to the day. the pool, although small, was clean and the fitness facilities had everything I needed for a quick workout. Walking distance to a delicious restaurant and a short drive to a fantastic zoo.

The check-in experience was not the warmest. As a loyal customer, I expected a more welcoming approach, but instead, the staff seemed uninterested.

Lots of pillows. Hot, well-stocked buffet with attentive breakfast staff. Friendly, helpful front desk. Peaceful location with nearby restaurants. Clean, comfortable, and quiet rooms. Courteous staff and honest housekeeping. Home-like layout with fridge and microwave. Safe measures implemented. Convenient and reliable.

The manager was accommodating and offered an upgraded accommodation. Snowstorm, staff provided hot chocolate. Comfy bed, clean room, spacious breakfast area.

I recently stayed at Springhill Suites for a family trip, and it was perfect! The hotel was incredibly clean and the room layout made me feel right at home. The staff were friendly and attentive, even going the extra mile to ensure our safety. The breakfast buffet had a great variety of delicious options, and having a fridge and microwave in the room was so convenient. I also loved the comfortable bed and the food at the breakfast buffet was better than other Marriotts or chain inns.

I would highly recommend this hotel.