Beds were excellent, furnishings more than adequate. Service/accommodations were excellent even with construction going on. The staff, including Josh, Grace, and Marisa, were absolutely amazing! Breakfast was good and the staff made sure we were fed despite a power outage. Great location close to Hwy 321/parkway and good restaurants.

Felt very welcome, no complaints at all.

We had a fantastic stay at Graystone Lodge. The beds were extremely comfortable and the furnishings were more than adequate. Despite the ongoing construction, the service and accommodations were excellent. Plus, the location of the hotel was great and we loved the area.

The location of this hotel was great! It was conveniently close to all the attractions we wanted to visit during our trip. The staff were also very friendly and helpful, providing excellent customer service. We especially appreciated the personalized note left in our room by one of the housekeepers, it was a nice touch.

There were a few downsides to our stay at this hotel. the room did not meet our expectations based on the pictures we had seen online.

We stayed at Graystone Lodge for 7 nights and were pleasantly surprised by the comfort and style of the hotel. The beds were very comfortable and the WiFi worked continuously. The location was convenient and the staff was incredibly welcoming. The breakfast had a wide variety to choose from and the indoor swimming pool was a nice addition. The room was spacious and had unexpected amenities like a microwave and mini fridge. a great stay.

Would recommend this hotel.

During my recent stay at Graystone Lodge, I was delighted by the excellent location of the hotel. It was conveniently situated in town and provided easy access to attractions such as Banner Elk and Valle Crucis. Additionally, being close to the App State campus, restaurants, and a grocery store made it incredibly convenient for us to explore the area. The added bonus of having an indoor swimming pool was especially enjoyable for families like ours.

Even though there were a few drawbacks mentioned in the database reviews, such as the lack of fresh fruit for breakfast and limited parking, I must say that my overall experience at Graystone Lodge, Ascend Hotel Collection was comfortable and enjoyable. The friendly front desk staff was a pleasure to interact with and added to the positive experience.

Clean and comfortable rooms with good amenities like TV, fridge, and microwave. Great location with friendly and helpful staff. Good water pressure in the shower. Nice and clean refrigerator in the room. The hotel has a pleasant appearance from the outside and is quiet even in street-facing rooms.

Convenient location, helpful staff, variety of breakfast choices, ample parking. Couldn't find any faults at all.

Friendly staff, comfortable room, good location, helpful service, clean, good breakfast.

Nothing not to love.

I had an amazing stay at this hotel in the mountains of North Carolina. The value for money was exceptional, with reasonable prices for such a beautiful location. The attention to detail in the recently renovated rooms was evident, with spotless cleanliness and comfortable, new mattresses. The staff were very nice and helpful, providing excellent service throughout my stay. The location close to good restaurants was a definite plus, and the breakfast included waffles, which was a delightful surprise.

All was great.

Cleanliness: The hotel was spotless, making our stay comfortable and enjoyable. Hotel facilities: The hotel had great facilities, including a decent breakfast and ample parking. Location close to stores and restaurants: The hotel was conveniently located near the uptown area, making it easy for us to explore and find places to eat.

Nothing, all great.

This hotel was a great value for money, with reasonable prices and attention to detail. The location was perfect, being close to the uptown area and also in the beautiful mountains of North Carolina. The staff provided excellent service and the basic amenities were all in good condition. The rooms were clean and the sheets were superb, ensuring a comfortable stay. Additionally, the complimentary breakfast included delicious waffles.

No aspect needed improvement, everything was satisfactory.

I was very pleased with my stay here. The hotel is located down the cliff in a no parking area, but really close to uptown area, which was perfect for me. The service provided by housekeeping was outstanding and the room amenities including ironing facilities, heating, air conditioning, tea and coffee facilities, and sitting area were great. The indoor swimming pool was heated and very enjoyable. The staff was always available and very polite.

I would definitely recommend this place to anyone who is thinking of visiting the area.

We had a delightful stay at Graystone Lodge, Ascend Hotel Collection. The staff warmly welcomed us and assured us that their hotel was highly rated. The room was comfortable and clean, although we were a bit chilly despite having the heating on. The front desk employees were helpful and friendly, and the continental breakfast offered a wide variety of choices. The pool was also clean, and the location was convenient.

Would recommend this hotel.

The hotel had a clean and inviting lobby, and the staff provided good customer service. The rooms were equipped with enough towels and toiletries, and the hallway had a fresh smell. Additionally, the hotel is pet-friendly, which was a great advantage for me as I was able to bring my pet along.

During my stay, I experienced a few negative aspects. The room had a damp feeling, and despite adjusting the air conditioning, it was difficult to get rid of the moisture.

The staff was nice and welcoming, and they provided us with a complimentary breakfast. the hotel was located near the main attractions, which made it easy to visit different places. the room was spacious, and we had a beautiful view from it.

Our stay was far from perfect. the heater wasn't working, and the room was too cold.