I keep coming back for the caring staff who once helped with my elderly parents. This place suits me perfectly with Wi-Fi, fitness centre, spa, and more. I return for romantic escapes enjoying amenities like VIP check-in/ -out and air conditioning.

The kids loved the indoor playground and movie nights. My wife adored the spa, and I enjoyed the whiskey tasting. Perfect for family fun!

For dads, it would be great to have more kid-friendly dining options.

Stellar staff, lovely room upgrade, convenient location, excellent breakfast options, efficient air conditioning.

Nothing, all great.

Excellent location, charming vintage building, friendly staff, great amenities, and delicious food and drinks.

This hotel is perfectly located in Lower Downtown, within walking distance to Union Station and many amazing restaurants. The staff is very attentive and the rooms are large, comfortable, and well-furnished with lovely antiques. The bathrooms are spotless, adding to the overall immaculate feel. The hotel has a charming old-world elegance paired with modern amenities, such as high-speed internet and cable TV. They also have exercise facilities available for use.

While the hotel doesn't offer breakfast as part of the rate, there are plenty of options nearby to satisfy your cravings.

We were impressed with the attention to detail and the vintage ambiance of the hotel. Despite a small sink problem, the staff promptly fixed it and apologized. We appreciated their responsiveness, which made our stay a pleasant one. Overall I would recommend this hotel.

I'm a light sleeper and the high ceilings and comfortable beds ensured a peaceful night's sleep. Staff were gracious and friendly, and the location near Union Station made transportation a breeze. The overall character and ambiance at Christmas were superb, with beautiful decor.

Felt most welcome, no complaints at all.

The staff was super helpful and the bar was a cool spot for a drink. The building had a cool vibe with antique furniture. The workout room was fun to use, just wish there were more signs to find it. a well-kept place with beautiful decor.

Staying here was an amazing experience! The hotel is very well located, being within walking distance to everything in the entertainment district. This venue is in an excellent area that is close to much of what the city has to offer! The staff, from the front desk to the doorman and valet, were just all around immensely helpful with every request and truly made my stay memorable! The leisure spa & wellness center was top-notch! I enjoyed great facilities, such as body scrub, massage, full body massage.

I'd recommend this hotel to family, without a doubt.

The hotel staff were friendly and offered us complimentary breakfast and holiday treats. the hotel was located in a convenient area, close to many shops and restaurants. Another advantage was the cozy fireplace in the lobby where we could relax and warm up.

The room we were given was not clean and had items left in it from previous guests. the bed was uncomfortable and the pillows were flat and lumpy.