The room was clean and comfortable, with great beds and sheets. They truly made my stay memorable.

The breakfast selection could have been better, as it took the waiters a bit longer to refill the trays.

The hotel is in the center of the tourist attractions, making it convenient for exploring. The staff is extremely helpful and friendly, assisting with booking trips and taxis. The room was clean and comfortable, with a spacious option available on request. The breakfast provided was simple but satisfactory.

Can't fault the property in any way.

We had a dream stay at this hotel. The staff, from the manager to the door staff, provided excellent service and tried their best to fulfill our every request. The location was amazing, with lots of fun options in the Old Quarter and easy access to the center of town. The room was gorgeous and had everything we needed, including a lovely terrace and soundproofed walls. The hotel also offered a range of services and amenities, including room service, car and bicycle hire, and a spa and wellness center. This place truly exceeded our expectations and we highly recommend it to anyone visiting.

Great location near markets, shops, and eateries. Helpful and friendly staff who speak good English. Clean and quiet rooms with daily housekeeping. Plenty of fruit and Vietnamese dishes for breakfast. Organized trips and activities by the receptionist. Charming older-style hotel.

Felt welcomed, nothing was too much trouble.

We had a fantastic stay at this venue. The central location was perfect, as it allowed us to easily explore the town and visit many tourist attractions. The service provided by the staff, especially the manager Thu, was exceptional. They were incredibly friendly and went above and beyond to fulfill our requests. From the moment we arrived, they quickly confirmed our reservation and made us feel welcome with a refreshing welcome drink. The room was comfortable and well-equipped, with amenities such as a mini-bar, refrigerator, and flat-screen TV. The hotel also had a wide range of facilities, including a spa & wellness center where we enjoyed a relaxing full body massage. the staff's excellent service and the hotel's convenient location made our stay here truly enjoyable.

We highly recommend this hotel to our family and friends.

The location of the hotel was perfect, right in the center of the city. I could easily walk to all the attractions and even take a trip to Ha Long Bay for 2 nights. The hotel facilities were clean and well-maintained. The breakfast had a wide variety of choices and the food was delicious. The staff were friendly, helpful, and spoke English very well.

Absolutely nothing to say about dislikes.

Friendly and helpful staff, excellent location, clean rooms, good food.

There was nothing I didn't like.

The value for money at this hotel was great, and the room was clean and comfortable. The location was convenient, with many attractions within walking distance. The staff were friendly and went above and beyond to assist us.

The breakfast menu could have been improved, as it lacked variety compared to other hotels.

I recently stayed at a charming hotel in Hanoi and had a wonderful experience. The room, though a bit small with no windows, was clean and had everything I needed. The location was perfect, within walking distance to all the main attractions. Additionally, the included breakfast was delicious and offered a variety of options. I would definitely stay here again and highly recommend it.

100% Recommend this hotel.

As a light sleeper, I appreciated the soundproof rooms and comfortable beds.

Felt safe, staff was very accommodating. Nothing was too much trouble.

The hotel staff were friendly and helpful, providing good service throughout our stay. the location of the hotel was convenient, with easy access to nearby attractions and street food places. I enjoyed the vegetarian seafood options at the coffee house, as they were able to accommodate our dietary preferences.

The room we booked had no windows, which made it feel stuffy and uncomfortable. the hotel's heating system was controlled by the hotel, and it was set at a very high temperature, causing us to catch a cold when going from the hot room to the cold outside.

I recently had a wonderful stay at this luxurious 4-star hotel in the heart of the city. The location is perfect, right in the center of the town near many tourist attractions. It's also surrounded by shops and commercial services, making it convenient for shopping and exploring. The staff at the reception desk, from the door staff to the manager, provided exceptional service throughout my stay. They went above and beyond to assist with my train tickets and other arrangements. I was impressed by their attentiveness and willingness to help.

I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

The location was perfect, right on the border of the Old Quarter and close to the weekend market. The staff, especially Sophie at the reception, were wonderful and extremely polite. We felt very welcome and they took care of everything. The hotel was well-maintained and had a nice decor. The breakfast was delicious, especially the pho. Some of the staff spoke good English and were very helpful.

Felt so welcome, no complaint.

The Beryl Palace Hotel provided excellent facilities and amenities for someone who wants to be in direct touch with nature. The serene and tranquil setting allowed for a peaceful and immersive experience.

Felt like our own home, no reason to complain.

Friendly and helpful front desk staff. Excellent location with good restaurants nearby. Comfortable and clean rooms. Knowledgeable and professional staff. Recommended by a travel expert.