We recently had a brilliant two-night stay at this luxurious hotel. The staff were extremely attentive and friendly, making us feel like royalty. The food was beyond amazing, exceeding our expectations, especially with a vegetarian option. Our room was upgraded, providing us with a comfortable and clean space to relax and unwind. The hotel amenities were top-notch, including a lovely terrace, a restaurant with a delicious dining menu, and a bar/lounge area for refreshing cocktails. The staff went above and beyond to make our experience unforgettable, such as providing us with a bunch of food when we missed our lunch on the cruise. The hotel also offered a shuttle service and free Wi-Fi, making it convenient and accessible for all guests. Furthermore, the beach access and massage services provided a relaxing and enjoyable stay. The staff were excellent, polite, and helpful, especially our tour guide who made sure we had a delightful time. All in all, we highly recommend this place to anyone looking for a luxurious and comfortable stay with excellent service.

Spectacular bay, comfortable boat, lovely staff, great activities, unique charm.

Nothing to complain about at all.

I really got great value for my money at this hotel. The room was fantastic and the location was amazing, with stunning scenery all around. The staff treated me like royalty and made me feel welcomed throughout my stay.

The food for breakfast could have been better.

The upgraded room was nice. The 2-day, 2-night itinerary allowed for a more in-depth experience of the bay. The tour guide, Alex, was knowledgeable about the area and went above and beyond to help us with a hotel issue. The staff were friendly and made us feel comfortable throughout the cruise. The route taken was less crowded, making it a more intimate experience.

The staff was super friendly and helpful throughout our entire trip. The manager, Alex, was especially kind and even upgraded our room to a private deck. The boat itself was beautifully designed with an authentic and pirate-like atmosphere, making it stand out as the best-looking one in the bay. Our son absolutely loved it! The food on board was delicious, with every meal being generous in portion size. The communication with the staff was clear and easy in English. We also appreciated the organized pick-up from our hotel in Hanoi. The boat's size was perfect for fostering a friendly interaction among all the guests.

Everything is what we need and want.

The cruise was upgraded to a five-star boat and the staff were fantastic. Our room was decorated for our anniversary. The guide, Alex, was engaged, helpful, and friendly. The tour included visits to caves, kayaking, and tasty meals. It was a great experience for the price paid.

The staff were incredibly friendly and went out of their way to ensure we enjoyed our stay. The food was excellent and there was plenty of it. Additionally, the highlight of the trip was visiting Titop and climbing 426 steps to get an amazing panoramic view of the bay.

Communication with the hotel was very poor. They provided false information on their website and took a long time to respond to messages.

Great boat, stunning sundeck, delicious food, well-planned itinerary. Alex and Mr. Lucky, excellent tour leaders. Organized from hotel pick-up to drop-off. Two nights on the boat highly recommended.

We got great value for our money on the Royal Palace Cruise. The room was exactly what we expected, with beautiful rose petal touches and complimentary bottles of water. The location was perfect, with stunning views of the bay. The staff treated us like VIPs, especially our tour guide Mr. Thu who made sure we had a comfortable and enjoyable trip.

The breakfast offerings could be improved with more variety and options.

The boat was beautifully decorated with traditional Vietnamese carved wood. Our room had everything we needed and the food was absolutely delicious, with sophisticated takes on traditional meals. The tours offered a variety of optional activities and Canh Le and the rest of the staff were always professional and friendly. A highlight was the surprise birthday cake they arranged for my boyfriend's birthday. We were extremely happy with our stay and would definitely return!

The meals were absolutely amazing, and the location couldn't be better. We loved exploring Halong Bay and the intimate route the cruise took. The staff were also very friendly and helpful, making sure we felt comfortable throughout our stay. Despite a few minor drawbacks, overall I highly recommend this cruise.

I recently went on a cruise in Ha Long Bay and had an amazing time. The staff on the boat were incredibly friendly and provided excellent service throughout the trip. They went above and beyond to ensure that all of my needs were met and even helped me with a personal issue by arranging transportation to the hospital. The food on the cruise was absolutely delicious, with a variety of options for every meal. The activities and entertainment provided were also top-notch, keeping me engaged and entertained throughout the entire trip.

There were a few negative aspects that I would like to mention. The boat itself was in need of refurbishment, with some parts falling apart and showing signs of wear and tear.

I had a fantastic time on the Royal Palace Cruise in Halong Bay. The activities were great, especially kayaking and exploring the caves. The staff were friendly and accommodating, and the food on the boat was delicious. I highly recommend the 3 days/2 nights package for a more relaxed experience. The room was comfortable and tidy.

Felt completely relaxed, no complaints at all.

The cruise offered a variety of tours and activities, including kayaking, visiting a pearl farm, and exploring caves, providing plenty of options for entertainment. The staff, especially the tour guide Alex, were friendly, helpful, and knowledgeable, making the cruise experience enjoyable. The upgrade to a suite was a pleasant surprise and added to the comfort of the overall stay. The food onboard exceeded expectations, with a good selection for both vegetarian and non-vegetarian guests. The views of the bay from the boat were breathtaking and added to the overall experience.

Felt like home, no reason to complain.

A perfect Halong Bay experience with a traditional boat, friendly staff, and stunning rooms. Kayaking, tai chi, and cave exploring were fantastic. The cruise manager and tour guide were excellent. Delicious food and fun activities. Will definitely return.

Almost perfect.