We loved the outdoor leisure pool area and the high-quality housekeeping service here. The car hire service and dry cleaning were greatly appreciated, making our stay a hassle-free one. The porter service was welcoming, and the bell staff were helpful with our luggage, which was perfect for our needs. At this place, there is also a doctor on call and tours/ticket assistance available, making it the ideal place for travelers who value convenience.

Conveniently located in the heart of the city, this establishment boasts impeccable cleanliness and comfortable well-maintained sleeping quarters. The selection of poolside activities and services is impressive, catering to a wide variety of guests. The hospitable and engaging staff are always eager to lend assistance. The on-site dining experience is worth it, especially for families looking for tasty options with affordable prices. The breakfast buffet is sufficient.

Lovely lagoon pool, great location, friendly staff, tasty breakfast, clean and spacious rooms.

Was all great.

We had a fantastic time staying at this resort with our group of friends. The location was perfect, right on the esplanade, making it convenient for us to go to dinner at the pop up restaurants. The room was modern and comfortable, with a clean bathroom and a comfortable bed. The staff were friendly and helpful, making us feel welcome throughout our stay. The breakfast was amazing, with a wide variety of delicious options to choose from. the resort had everything we needed and contributed to a memorable trip for our group.

One small downside was the difficulty connecting to the Wi-Fi in our room, despite the assistance of the staff. Though it was a minor inconvenience, it didn't overshadow the overall positive experience we had at the resort.

Loved the pool area and swim up bar, lots of space for guests to enjoy. Comfortable rooms in a great location within walking distance to the main area. Family friendly and also perfect for couples and friends. Great hotel that has it all.

Felt lucky, no complaints at all.

Our recent stay at Novotel was absolutely fantastic! The check-in process was smooth and the staff were incredibly friendly and helpful throughout our stay. The pool and poolside bar were wonderful, providing a great place to relax and enjoy some refreshing drinks. The breakfast buffet was delicious and satisfying, ensuring we started our day off on a delicious note. Everything else about our stay exceeded our expectations and we would highly recommend this hotel to others. we had a wonderful experience at Novotel.

We had an amazing time at the hotel. The staff were incredibly friendly and helpful, especially the person seating people at breakfast. The pool area was fantastic, with plenty of space for guests to enjoy. The room was comfortable and in a great location within walking distance of the main area. this hotel was perfect for families, couples, and friends. It had everything we needed and more.

Nothings.

Our stay in Cairns was enjoyable overall. We appreciated the friendly staff and the lovely pool area with comfortable lounge chairs. the complimentary breakfast and late checkout were great perks of our stay. The hotel's location was also convenient for exploring the city.

There were a few drawbacks to our experience. The room we stayed in was quite small and could have used better soundproofing, as we could hear noise from outside and neighboring rooms.

Great for families with kids. Pool area and faux beach are a hit with the kids. Enjoyable restaurant with pool view. Spacious rooms. Good location near restaurants and shops. Able to guarantee early check-in.

Nothing bad to say.

Close to city centre, great location for a short stay. Clean rooms with comfortable beds. Excellent hotel facilities including a beautiful pool with a swim-up bar. Friendly and helpful staff. Delicious breakfast.

Don't have any issues at all.

The staff is helpful and polite, offering gluten-free options in the morning buffet. The pool with swim-up bar is great, and there are organized pool games on weekends. The general areas are clean and tidy.

The housekeeping staff were friendly and accommodating, always going above and beyond. The breakfast staff handled the renovations with grace and a smile. The pool area was nice, although more lounges are needed. The location was fantastic, just steps away from the Esplanade and the city center. The receptionist Liam made me feel welcome and excited for my holiday. The tour desk was fantastic and all the staff were friendly.

Felt privileged, no reason to complain.