The rustic charm and open fireplace added a cozy atmosphere to our stay. The views from some cabins and chalets were fabulous, showcasing the natural beauty of the surroundings. Additionally, the spa and massage services provided were of a high standard and added a touch of relaxation to our vacation.

Some room facilities could do with an upgrade, particularly the bathrooms which felt a bit dated. Our kitchen area was fairly old and basic, which was unexpected considering the price.

The architecture and interior design of the hotel were really impressive. The modern and organic decor with lots of stone, rock, and wood created a unique atmosphere. The location of the hotel was unbeatable. It was situated on a rocky promontory overlooking a beautiful lake, offering breathtaking views. One of the best things about the hotel was the presence of fireplaces in every room. It added a cozy and romantic touch to the entire property.

The hotel seemed a bit faded and in need of better maintenance. Some areas, like the jacuzzi and sauna, had broken items that needed to be replaced.

We had a fantastic stay at this hotel. The cleanliness was impeccable, ensuring a comfortable and hygienic environment. The hotel facilities were top-notch, particularly the beautiful gardens and pool area. We also appreciated the convenience of parking and the easy access to transportation. The location was perfect, with stunning views of the lake and close proximity to the center for all the activities. The staff were friendly and attentive, providing excellent service throughout our stay.

Immerse yourself in retro luxury at a charming lakeside hotel. Snuggling by the fire in the lounge and enjoying the impeccable service made me feel right at home. The homemade salads from the hotel garden were a fresh and delicious surprise. I also loved the stunning sunset views from the restaurant. Although there were a few maintenance issues and the room was slightly dated, the overall experience was exceptional. I would highly recommend this hotel to anyone looking for a unique and romantic retreat. I had a wonderful stay and would definitely come back.

I had a delightful stay at this hillside hotel-resort overlooking lake Pucon. The stunning location was the highlight of my trip, with breathtaking views of the lake right from my room. The hotel facilities were excellent, with a clean and comfortable room that had a fireplace and modern amenities. The staff, especially Beatriz at the reception, were always friendly and helpful. The breakfast served was delicious and there was ample parking available. The hotel's location was perfect, just a short distance from the lake shore, providing easy access to explore the beautiful gardens and enjoy the tranquility of the surroundings.

Couldn't find any faults at all.

The location of the hotel in charming gardens on a beautiful lake is simply stunning. The hotel is very close to the center of town where you can enjoy various activities. The rooms offer breathtaking views of Lake Villarrica, and the service provided by the staff is exceptional. The breakfast is delicious and the facilities are well-maintained, including a lovely spa and a cozy lounge with an open fire.

The internet speed could use some improvement.

A stunning lakeside location. Cozy room with fireplace and lake view. Comfortable beds and free WiFi. Delicious buffet breakfast with lake view. Friendly English-speaking staff. Free parking and good central heating. Historic family-run boutique hotel. Charming gardens and old-world charm.

There was nothing I didn't like.

Stunning views, beautiful decor. Friendly staff, helped with every request. Rejuvenated after two nights. Romantic sunset walk in gardens. Fresh ingredients at restaurant. Serene setting. Amazing molten chocolate cake. Perfect Chalet Royal, great facilities. Special thanks to Beatriz. Gorgeous common areas, beautiful room view. Caring and attentive staff. Excellent pool, sauna, spa. Best massage. Superb guided bird walk.

Great value for the money, the room was clean and comfortable. The hotel is in a perfect location with stunning views of the lake. The staff treated us like royalty.

The breakfast offerings could use some improvement, but everything else was perfect.

The hotel's architecture is stunning, resembling a mid century modern masterpiece. The gardens are fabulous and offer a great space to relax. The staff were incredibly gracious and went above and beyond to assist me, even helping me change a tire and driving me into town. The location of the hotel is also a major highlight, with breathtaking views of the lake and beautiful surroundings. The spa was also a standout feature, providing a large and welcoming space to unwind.

While the hotel's location is picturesque, the drive to get there can be slightly challenging, especially through the woodland area. Additionally, the hotel's exterior may appear slightly dated upon arrival, but the interior more than makes up for it with its charm, ambiance, and excellent service.

Beautiful location with stunning views of the lake and mountains. Charming and quirky interior design, giving the hotel a unique atmosphere. Great facilities, including a pool, jacuzzi, and sauna.

The bathroom felt a bit outdated and could use some refurbishment. The Wi-Fi was unreliable and didn't work properly half of the time.

We stayed at a charming hotel during Christmas and had a wonderful time. The staff was friendly and helpful, and they made us feel welcome throughout our stay. The hotel had a stunning location with breathtaking views of the lake and the Andes. It was the perfect backdrop for a relaxing holiday. We enjoyed the spa at the hotel, especially the massage services. The massages were top-notch and helped us unwind and rejuvenate.

There were a few areas where the hotel could improve. It would have been nice to have these amenities readily available.

I really got my money's worth at this hotel. The room was great, with a stunning view and cozy fireplace. The location was perfect, right on the lake and close to the city. The staff treated us so well, especially Mr. Ismael!

The morning meal could have been better with more variety.

Friendly staff, great rooms, beautiful gardens with pool and spa, cozy common areas with fireplaces. Previous royal guest adds interesting history.

We had a fantastic time at a beautiful hotel overlooking a stunning lake. The staff was friendly and helpful, and the hotel restaurant served amazing food. The modernist architecture and interior added to the charm of our stay. We also loved exploring the gardens and enjoying the lake shore. I highly recommend this hotel for a relaxing and enjoyable stay.