The hotel's location on the edge of the central business district allows for easy access to downtown and the nearby city park. Great reception and English-speaking staff. Good restaurant for breakfast and dinner. The room was excellent with comfortable amenities and a minimalistic style.

Felt like visiting family, nothing to complain about.

Friendly staff, spacious rooms, comfortable bed and shower, quiet for a good night's rest. Breakfast with sufficient options. New building in a renewed neighborhood with nice views over the river and green hills. Professional, helpful, and friendly staff at check-in and at the restaurant. Comfortable and clean room with a minimalistic style. Good food and great service. Staff went above and beyond to assist with various requests. Friendly staff at the bar.

The staff at Mercure made our stay exceptional. They went above and beyond to accommodate our requests, from changing our room to arranging transportation and holding our belongings. The bar staff were friendly and made sitting at the bar a fun experience. The hotel's location near the city center and the large city park was convenient for exploring. The rooms, although smaller than expected, were nicely decorated and well-appointed for the price. I would highly recommend this hotel.

Clean, new building, professional staff, comfortable room, good breakfast, nice views.

No.

I recently stayed at a 4-star hotel here and I must say, it was a fantastic experience. The staff were incredibly friendly and their constant great attitude made my stay very enjoyable. The hotel is located near the city center, which made it very convenient for exploring the nearby large city park. The rooms were beautifully decorated and looked brand new. The bed and pillows were perfect, offering a great night's sleep. The hotel also had a restaurant that served delicious food and the service was top-notch.

For families looking for a comfortable and luxurious stay, I highly recommend this hotel. The rooms may be slightly smaller than they appear in the pictures, but they are well-appointed for the price.

I recently stayed at a hotel in Concepcion that was ideally located near the city center. It was also conveniently close to a large city park, allowing me to easily explore the beautiful outdoor spaces nearby. The room I stayed in was spacious and comfortable, with a cozy bed ensuring a good night's sleep. The bathroom was clean and well-maintained. The staff provided excellent service, going out of their way to accommodate my needs. The breakfast offered a variety of delicious options to start the day off right.

The only drawback was the occasional noise of passing trains, which may disturb light sleepers.

They went out of their way to accommodate our requests, such as moving to a higher floor and arranging for transportation. We also appreciated the convenient location, close to many attractions and restaurants. the bar and restaurant staff were approachable and added to the overall positive atmosphere.

One area for improvement could be the lack of comfortable lounge space. the restaurant felt cavernous with no windows, and there was no outdoor space for relaxation.