Large room, comfortable bed, beautiful bathroom, private garden, view of trees.

There was nothing I didn't like.

The service at this hotel is exceptional, with friendly staff greeting us throughout the hotel. Our room was spacious and comfortable, and the daily special touches made it feel like a home away from home. The hotel's location is great, and the food is fantastic.

Felt like a home away from home, no complaints.

I recently had the pleasure of staying at the Four Seasons Hangzhou at West Lake and I must say, it was a truly unforgettable experience. From the moment we arrived, we were greeted with exceptional service from the friendly and attentive staff. The hotel is nestled in the picturesque West Lake area, offering a sense of tranquility and escape from the bustling tourist crowds. The rooms were incredibly spacious and comfortable, with luxurious amenities provided by L'Occitane. The highlight of the hotel, without a doubt, was the breathtaking infinity-edge pool overlooking the serene lake. It was the perfect spot to unwind and soak in the peaceful atmosphere. The food at the hotel was simply outstanding, easily the best we had in China. Although the prices were a bit high, the exceptional quality made it worth every penny. the Four Seasons Hangzhou at West Lake is a true gem and I highly recommend it to anyone seeking a luxurious and unforgettable stay.

Spacious rooms, comfortable beds, beautiful bathrooms, private gardens, and peaceful surroundings. Excellent food and attentive staff who provide great advice on local attractions. Access to a rarely visited area of West Lake. Lovely garden and outdoor pool.

The hotel provided excellent service and even had baby facilities available, which made traveling with my little one much easier. The staff greeted us warmly and the room was perfectly clean. The hotel's outdoor garden was beautiful and a great escape from the city. We also enjoyed the boat ride offered by the hotel, it was a unique experience. The restaurants had exceptional food and the personalized service from the staff was amazing. Highly recommended!

Would recommend this hotel.

I stayed at Four Seasons for a few days and loved its convenient location near the lake. The rooms were equipped with everything I needed and were very comfortable. The hotel grounds were simply amazing, offering a mesmerizing view and a peaceful atmosphere. The front desk reception was very helpful, and the room was clean with a beautiful view. The food at JinSha restaurant was good, and if you wanted snacks, Starbucks and KFC were nearby.

Strongly recommend this hotel.

I gotta say, I really got my money's worth at this hotel. The room was absolutely stunning and the view was unreal. Plus, the location was perfect - walking distance to the beautiful West Lake. And let's talk about the staff, they treated me like a VIP from the moment I stepped in. So friendly and helpful.

The morning meal could have been better if they had more variety.

I had an amazing stay at this hotel. The location was perfect, with a beautiful boat trip to West Lake right from the hotel's pier. The staff were incredibly considerate, arranging two rooms within one suite without us even having to ask. The service was exceptional, with friendly greetings and personalized attention throughout our stay. The room was spacious and comfortable, and the daily room decorations added a special touch. The outdoor garden and unique boat ride were also highlights. The staff at the restaurant were very personable and remembered small details about our preferences.

For us, it was ideal.

During our stay, we had the pleasure of experiencing the impeccable service at Four Seasons. Mr. Navy Chu went above and beyond to ensure our stay was enjoyable, providing us with great recommendations and guidance. The Jinsa restaurant was a highlight, with incredible dim sum and local specialties. we had a wonderful trip and will definitely be returning to this amazing resort.

We had a fantastic stay at this luxury hotel. The hotel facility was beautifully designed, with an outdoor garden that we loved exploring. The location was perfect, situated near West Lake with stunning grounds and waterfalls. The hotel staff was extremely accommodating and helped us with itinerary suggestions and arranging transportation around this city. We also enjoyed the unique experience of a boat ride and highly recommend it. The staff at the restaurant was friendly and attentive, remembering small details like our seating preferences.

Everything was spot on.

The hotel is in a great location, right next to the stunning West Lake, which is perfect for relaxation and afternoon tea. The hotel facilities include treatment rooms suspended over water, providing a zen feeling. The transportation options are convenient as there is a private pier for boat trips. The staff is very attentive and helpful, making the stay even more enjoyable.

Nothing not too like.

From the moment I arrived, I was captivated by the stunning scenery and architectural beauty. The attention to detail was impressive, creating a serene and tranquil atmosphere. The staff, particularly the concierge and Mr Forest, the driver, went above and beyond to make my stay enjoyable. The Chinese restaurant offered delicious food, and the pool and spa were truly relaxing. this hotel is a top-notch choice for a luxurious and serene stay.

Couldn't recommend this hotel more.

Great location, beautiful boat trip, considerate room arrangement, delicious food, amazing service, spacious and comfortable rooms.

Nothings.

The staff went above and beyond to ensure our stay was perfect. They remembered our names and gave helpful suggestions for exploring the area. the food at the hotel's restaurant was excellent, especially for Cantonese cuisine. the room was beautiful and spacious, with a romantic touch for a special occasion. the hotel grounds were impeccably maintained and offered stunning views.

The outdoor pool was closed during our stay. Additionally, a boat tour we had booked was cancelled due to wind, even though we saw other boats out on the lake.

Loved the architecture and gardens. Professional staff, polite and no attitude. Lovely breakfast. Great location by West Lake. Private pier for access. Best Hangzhou cuisine.

Nothing all excellent.