Had a great Christmas experience at this hotel! Loved the beautiful layout and scenery, and the rooms were really nice. The housekeeping was also excellent, keeping everything clean and tidy.

There were a few disappointing things about the hotel. the concierge service was virtually non-existent and not helpful for non-Chinese guests like myself.

Geweldige locatie, veilig om rond te lopen en de lokale bevolking te zien. Het hotel was schoon en ruim, het zwembad was een ideale plek om te ontspannen na een drukke dag. Het personeel was behulpzaam en vriendelijk, en het in- en uitchecken verliep soepel.

Geen klachten.

Great hotel facilities, helpful staff, excellent location, clean rooms.

All good.

The staff were extremely friendly and helpful. The room was spacious and clean. The hotel facilities were well-designed and maintained. The breakfast provided was delicious and satisfying. The hotel offered beautiful views of the surrounding mountains.

None.

I really got my money's worth staying at this hotel. The room was fantastic, well-appointed, and had all the amenities I needed. The location was perfect, in a quiet and classy neighborhood with great dining options nearby. The staff treated me like a VIP, especially the hotel manager Lancelot who went above and beyond to assist with our tour planning and make sure everything went smoothly.

Enchanting atmosphere and scenery, helpful and warm staff, spacious rooms with lovely balcony, good Chinese restaurant and breakfast, additional food options at high-end outlets.

Nothing to dislike.

The hotel is conveniently located near a historic town and offers a peaceful and elegant environment. The room had a stunning view of the snow-capped mountains, which was a highlight of my stay. The breakfast selection was extensive and the service provided by the staff was friendly and welcoming.

The balcony wall was too high, obstructing the view when seated. Additionally, the luggage handling was subpar, as my bags were not properly taken to my room.

The Grand Hyatt Lijiang is like a Chinese ink painting, enchanting and beautiful. Staff are helpful and warm, making solo travelers feel at ease. Spacious rooms with lovely balconies. Good Chinese restaurant and breakfast. Convenient options for additional food nearby.

Was all great.

Friendly staff, good English communication, bellman offers car service. Wide tasty breakfast with mountain view. Well-equipped facilities for both seasons. Grand room, area, and entrance. Distance: grand or convenient, based on preference.

The hotel grounds are beautifully designed, with a stunning garden that showcases the work of talented landscape architects. The location is also convenient, just a short 20-minute walk to Shuhe old town. One more advantage is the opportunity to see and interact with animals like white peacocks, black swans, and alpacas, which is especially enjoyable for kids.

The hotel's shower had a slight mold and sewage smell, which could be resolved by leaving the bathroom door open after showering. Additionally, there is only one restaurant open in the evening, forcing guests to eat at the same place every night.

The landscape and scenery at this hotel are enchanting, like living in a Chinese ink painting. The staff are warm and helpful, making solo travelers feel at ease. The spacious rooms have lovely balconies and the breakfast has a good spread. The location also offers additional food options nearby.

I had an amazing stay at this hotel. The value for money was great, and the room was spacious and comfortable. The location was perfect, with beautiful scenery and a quiet neighborhood. The staff were incredibly friendly and helpful, making me feel right at home.

The hotel breakfast could have been better with more diverse options.

Great views from the hotel of the surrounding mountains and landscape. The hotel rooms are well-decorated, clean, and spacious. Breakfast was very good with plenty of options to choose from. The hotel is situated close to local attractions and restaurants, making it easy to explore the area.

The staff could have been more helpful and responsive with guests' requests. There was a lack of attention to detail in terms of amenities provided in the rooms such as extra toiletries and accessories.

Beautifully maintained grounds, delicious and varied food options, well-appointed rooms, helpful and friendly staff, large pool and jacuzzis.

Nothing not to love.

The hotel is located in a prime area surrounded by many Western restaurants and attractions such as the Ancient Town. One reviewer mentioned the beautiful view of the Jade Snow Mountain from their room on the second floor. The staff is friendly and can communicate well in English, making the check-in process smooth. The breakfast offers a variety of delicious options and the Chinese restaurant on-site is highly recommended for its good quality and affordable prices.

Some guests have experienced issues with the service attitude of certain staff members, which is disappointing considering the hotel's potential.