Convenient location, near metro. Great breakfast options on the first floor. English-speaking staff. Protected room during typhoon. Comfortable bed and good shower. Friendly and helpful employees. Clean and spacious rooms. Several on-site restaurants available.

Great value for money, the room was clean, quiet, and comfortable. The location was convenient, close to the MTR station and shopping area. The staff were kind and helpful, making my stay enjoyable.

Breakfast delights could be improved with better service and attentiveness.

The Sheraton Futian couldn't have a better location. It is literally right on top of a subway station that serves two lines, making transportation incredibly convenient. Additionally, it is very close to a big shopping mall, and the city center, which is near the Futien Highspeed Railway Station. The cleanliness of the hotel facilities is impeccable, and the staff goes above and beyond to provide exceptional service. The breakfast offered at the hotel is top-notch.

Nothing to fault.

I had a fantastic stay at this hotel! The check-in manager provided excellent service, spoke fluent English, and even allowed me to check in early. I also received a room upgrade and a discounted breakfast. The hotel's location is very convenient, with easy access to the subway, restaurants, and shopping malls nearby. The room itself was spacious and comfortable, with a great view of the city. The staff were amazing, they spoke English well and even went above and beyond during the recent typhoon to ensure my safety. The breakfast was delicious and the bed and shower were top-notch.

Nothings.

The room was spacious and comfortable, with fantastic views of the city from the 19th floor. The facilities such as the room bed, bathtub, fitness centre, and morning buffet were all great. The hotel is conveniently located in the city, making it easy to walk to Coco Park. The staff, including Nancy, the customer service manager, were extremely friendly and kind, ensuring a comfortable stay for our family.

We felt very lucky during our stay, as the staff was always willing to go above and beyond to assist with any requests. Nothing was too much trouble for them.

I recently stayed at Sheraton in Futian for four nights. The hotel's central location was perfect for exploring the city, with plenty of shops, restaurants, and pubs nearby. The executive lounge offered delicious drinks and snacks, and the staff at reception were particularly pleasant. The room was comfortable, and the hotel provided easy access to the metro line and taxis. I will definitely stay here again.

I do recommend this hotel.

The location in the CBD was perfect for my business trip. The room was clean and comfortable, and the bathroom was spacious. The best part was the outstanding customer service from Katrina and Young. Katrina went above and beyond to address a small concern I had and actually had the hotel change the shampoo bottles. Young made me feel like a friend with her friendly and attentive service. my experience at the Sheraton in Futian was fantastic, and I highly recommend it.

Great location, close to the metro line and easily accessible by taxi. The room was spacious and comfortable, with a nice bathroom.

The staff seemed indifferent and unhelpful, with no effort to make guests feel welcome. The room service was slow and the food was mediocre.

The staff at the front desk and concierge were very polite and helpful. The location was convenient, with easy access to the subway, restaurants, and shopping malls. The rooms were spacious and comfortable. Despite the gymnasium being under renovation, the swimming pool was still available. The highlight of my stay was the excellent English-speaking staff, which made it a great place for foreigners. They also ensured my safety during a typhoon by giving me a protected room. The breakfast was also excellent, and the bed and shower were comfortable.

Totally recommend this hotel.

The hotel is conveniently located right next to a subway station, providing easy access to the rest of Shenzhen and making it a great base for exploring the city. The Futian area where it is situated is a nice and vibrant financial district, with plenty of restaurants, malls, and amenities nearby. Guests also praised the spacious and well-decorated rooms, comfortable beds, and the availability of two bathrooms in certain room types.

Some guests mentioned that communication with the hotel staff, particularly those who didn't speak English well, could be a bit challenging.

We had a fantastic stay at this hotel in Futian for 3 days. The location was perfect, being near Futian station which made it easy for us to catch the high-speed train back to HK or other places in China. The cleanliness of the hotel was impeccable, and the facilities, such as the gym and swimming pool, were top-notch. In addition, the breakfast provided was delicious and the staff were friendly and helpful.

Absolutely nothing to say about dislikes.

The upgraded room with a view of the city was simply breathtaking. The dinner buffet was delicious, with a great variety of dishes. The staff was friendly and proactive throughout our stay. We also loved the nice swimming pool and the comfortable bed. I highly recommend this hotel!

I had a fantastic stay at the Sheraton in Shenzhen. The rooms were spacious, beautifully furnished, and well-maintained. The hotel staff were friendly, attentive, and spoke excellent English. I was impressed by the convenient location, with the convention centre just a 5-minute walk away and a shopping centre right across the road. The hotel's direct access to a subway station made getting around easy. The restaurants at the hotel served delicious food of high quality. I highly recommend this hotel to anyone visiting the area.

Great location, close to bars, restaurants, and shopping. Excellent breakfast selection. Top quality gym and pool facilities. Polite and attentive staff.

All good.

The suite was great and offered two cool facts: a good view from the window and a comfortable bed, which was perfect for my new year’s stay. The hotel’s location was perfect, as it was close to key areas such as shopping centers and restaurants. Another great advantage of the hotel was the staff’s service, which was very helpful and made my stay even better.

The hotel charged extra for the internet, which was not expected and disappointing for a hotel of this caliber. the swimming pool required guests to have a swim cap, but the hotel was not prepared with enough for everyone to use.