First stay, staff helped with bags. Perfect fit for me. Wi-Fi, parking, security, pool, spa. All needs met. Returning for Christmas. Thankful for the comfort and joy found here.

We had a delightful stay at Luna Volcan, Adventure Spa. the stunning panoramic window in our room allowed us to dream while taking in the breathtaking views. the delicious food and fantastic spa made our experience truly unforgettable. Overall, I highly recommend this hotel.

During my stay, I was impressed by the cleanliness, hotel facilities, and the friendly staff. The location, conveniently close to la casa del arbol, added an extra layer of convenience to my overall experience. Cons: Couldn't identify a single drawback throughout my stay, a truly flawless experience.

Great spa services including massages, facials, and body treatments; heated pools for cooler weather; accommodating staff; delicious food.

Felt completely relaxed, nothing too much trouble.

Beautiful property, comfortable rooms, great pools, on-site ingredients for meals, accommodating staff.

There was nothing I didn't like.

The value for money at Luna Volcan, Adventure Spa was excellent and the room exceeded our expectations in terms of space, cleanliness, and comfort. The location was breathtaking, offering stunning views of Baños, and the staff treated us with great care and hospitality.

Breakfast offerings could be improved with a greater variety of options.

The views from our balcony were stunning, although often obstructed by fog. The room was clean, spacious, and comfortable, with daily cleaning service. The spa offered a variety of relaxing treatments at affordable prices. The heated pools were a great way to enjoy the chilly weather. The staff helped us arrange transportation and excursions, and our tour guide, Robert, was knowledgeable and enthusiastic.

We recently had a romantic escape and it was amazing! the room was beautifully furnished and very clean, with a comfortable bed and stunning views from the balcony. We enjoyed the amenities, including two complementary outdoor pools with incredible views of the surrounding area. the location was quiet and secluded, adding to the romantic atmosphere. We loved the fact that we could completely unwind and relax.

The restaurant. While the food was tasty and plentiful, service was slow and staff seemed uninterested in providing good service.

We had an incredible stay at this luxurious hotel. The location, nestled in the mountains with lush green hills all around, provided us with breathtaking views of the city below. The room was spacious and comfortable, equipped with all the amenities we needed for a relaxing stay. The staff was friendly and provided excellent service, ensuring that all our needs were met. The highlight of our stay was the spa and wellness center. We indulged in various treatments and massages, leaving us feeling rejuvenated and pampered. The infinity pool, with its stunning view and heated water, was the perfect place to unwind and soak in the beauty of the surroundings.

For families seeking a luxurious and comfortable getaway, we highly recommend this hotel.

We stayed at a beautiful resort with stunning views. The grounds were well-maintained and the rooms were comfortable. The spa services were relaxing and reasonably priced. The thermal pools had amazing views and were clean. The staff was friendly and accommodating.

The resort lacked some personal touches that would have made the experience more memorable.