The value for money at Nh Collection was excellent, with a spacious and clean room. The location was great, with plenty of nearby restaurants and friendly staff who provided speedy check-in and helped us book a taxi to the airport.

The breakfast option could be improved with better communication about the cost, as it was not included in the room rate.

Excellent Service and Prime Location

During my recent stay at Nh Collection Quito Royal, I was impressed by the exceptional service provided by the staff. They went above and beyond to ensure my stay was comfortable and enjoyable. The hotel's prime location allowed for easy access to both the historic center and major roads leading to popular destinations like Cotopaxi and Otavalo. I highly recommend this hotel for its excellent service and convenient location.

Exceptional staff, anticipating needs. Late check-out and choice of pillows. Convenient location. Luggage storage. Sauna and friendly housekeeping. Safe and clean environment. Fabulous city and mountain views. Delicious breakfast with various options. Immaculate rooms with ample space. Friendly and helpful staff. Perfect location near restaurants.

Nothing at all.

Excellent breakfast, attentive servers, great front office staff, prompt and careful taxi service, superb WiFi speed, spacious room with efficient air conditioning and a window for fresh air.

Excellent breakfast, attentive servers, great front office staff, prompt and careful taxi service, superb WiFi speed.

The hotel is located in a very safe area with lots of nice restaurants nearby. The room is spacious, clean, and comfortable with a cozy sitting area next to a large window providing a stunning view of the city and Cotopaxi. The staff is friendly and helpful, making the stay enjoyable. The breakfast buffet offers fresh and delicious food.

The bathroom lighting in the room can be annoying as it shines in the eyes when lying in bed.

I appreciate the complementary drinks and candy left in our room. The location of the hotel was convenient with many attractions nearby. We also enjoyed the stunning view from our room.

The customer service left much to be desired. The staff was unfriendly and unhelpful.

This hotel definitely provides luxurious experiences with its exclusive amenities, including a spa centre with a sauna, steam room, and full body massage options. The restaurant offers a delicious buffet breakfast and in-room breakfast options. The outdoor swimming pool and Jacuzzi are perfect for relaxing with an incredible view. The room advantages here are numerous and include private facilities and a comfortable lounge area.

The only minor issue we encountered during our stay was the noise level. However, the location advantages outweighed this downside, as the hotel is situated in a prime spot with easy access to many nearby attractions, restaurants, and shops.

The hotel offers modern, value-for-money lodging with fabulous views of the city and mountains. The delicious breakfast has a variety of choices. The hotel is conveniently located near various bars, brewpubs, and restaurants, making it easy to explore the area.

Felt like a true getaway, no complaint.