As women traveling alone, we loved the friendly and helpful staff, the clean rooms, and the great breakfast. The location was perfect, with easy access to the bus station, museums, and the city center. Plus, having all kinds of shops nearby was convenient. This hotel is an excellent choice for those who prefer city exploration over beach and pool holidays.

Felt lucky, nothing to complain about.

I recently stayed at a hotel in a fantastic location, perfect for both beach and city activities. The balcony had an amazing view, and the air con worked perfectly to keep us comfortable. The beds were also very comfy, ensuring a good night's sleep. The staff at Castello City were extremely friendly and always ready to help us during our stay in Greece. One of the highlights was a special request I made for my 3-year-old daughter, which they went above and beyond to accommodate. They turned a simple muffin with a candle into a mouth-watering fancy cake. We were even treated to complimentary drinks late in the evening. I would highly recommend this hotel, and I will definitely return when I come back to Greece.

The hotel's location was ideal, being in the center and within a 15-minute walk to the old city center, fortress, beach, and main archaeological sites. The presence of a taxi rank opposite proved very useful for getting around. The room was spacious, clean, and tastefully decorated. The staff were friendly and accommodating, always going the extra mile to ensure a pleasant stay. The breakfast on the rooftop terrace offered breathtaking views and a great start to the day.

The lack of table seats on the balcony made it difficult to store towels and swimwear.

Conveniently located near airport bus stop, with sound-proof windows for peaceful sleep. Comfy beds and a delicious breakfast buffet with ample variety. Friendly, helpful staff and a stunning view from the rooftop restaurant. Indoor garage available for rental car guests.

I had a fantastic stay at a hotel in Heraklion! The location was perfect, within walking distance to everything and near the airport. The breakfast was amazing with a beautiful view. The free parking was a big plus too. I highly recommend this hotel.

I recently stayed at this hotel and it was an amazing experience. The location of this venue was perfect for me as it was very close to the city center, but also away from all the noise. The restaurant in this hotel was exceptional, offering a wide variety of food and delicious flavors. The staff was exceptionally friendly, patient, and helpful with all of my questions. Additionally, the amenities in the rooms were very nice including soundproofed rooms and in-room air-conditioning.

I highly recommend this hotel to family and friends as it had everything I needed to enjoy my stay.

Very good location, walking distance from the city center, bus and taxi station in front of the hotel. Spacious and comfortable rooms, with a large bed. Quiet rooms, soundproofed from outside noise. Very clean accommodations. Friendly staff, quick check-in process, and accommodating for early check-in and early breakfast. Excellent value for the price compared to other hotels in the area.

Felt at ease, no complaints.

I had an amazing stay at this hotel. The location was perfect, as I could easily access everywhere on foot and there was also a bus station close by. The hotel was exceptionally clean and the room was decorated with a modern design. Every day, the cleaners did a fantastic job of keeping the room tidy. Additionally, the hotel provided a fridge and a kettle, which was very convenient. The café on the upper floor offered a breathtaking view of the ocean, making it a great spot to relax and enjoy the sunshine.

The staff at the hotel were friendly and welcoming. The food in the restaurant was delicious and good value for money. We enjoyed the nice breakfasts available, although the service was a bit hit and miss. The rooms were decent in size, with our room on the side of the hotel offering a view of an enormous palm tree. The location of the hotel was great, with easy parking nearby and the old city just outside the hotel's entrance. we had a pleasant stay and enjoyed the amenities and facilities offered by the hotel.

Felt happy, no complaints.

The hotel room was spacious and comfortable, providing a good night's sleep. The shower was excellent, with good water pressure and hot water. the hotel offered a wide selection for breakfast, including a variety of dishes to choose from. The location of the hotel was convenient, with easy access to nearby bus stations and free parking available nearby.

The hotel lacked attention to detail. We noticed some shabbiness around the edges, such as broken toilet seats and ripped bedding.

I had a great stay at the hotel, getting excellent value for my money. The room was comfortable and clean, providing a relaxing environment. The location was perfect, right in the heart of the city, making it convenient to explore. The staff at Castello City were incredibly friendly and helpful, ensuring that my stay was enjoyable.

Breakfast delights could have been improved with more vegetarian options.

I recently stayed at Castello City for three nights during my vacation. The hotel was clean and well-equipped, with a quiet and comfortable room. The staff went above and beyond to make sure my needs were met, and the free breakfast on the day of check-in was a pleasant surprise. The breakfast spread had plenty of options, both hot and cold, and the ocean view made it even better. The location was convenient, with a taxi stop right in front and easy access to the pier and museum. I had a great stay at Castello City.

I do recommend this hotel.

The view from the 5th floor terrace at Castello City was absolutely stunning. I enjoyed sipping on drinks and watching the sunset while taking in the breathtaking scenery. The staff was attentive and polite, ensuring a pleasant experience. I highly recommend this hotel for its spectacular views and friendly service.

Extremely friendly and helpful staff! Close to shops and cafes. Ideal for business travelers. Clean and spacious rooms. Excellent food and service.

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The complimentary chocolates and champagne left by the hotel staff in our room during Christmas was a delightful surprise. The location of the hotel near the city centre and the beach was perfect for exploring the area. The rooftop restaurant served delicious food with a stunning view of the city. We also enjoyed the fast and reliable WiFi connection in our room.

The room we stayed in was quite noisy due to traffic outside, but the air conditioning helped to drown out the sound. The bathroom could use some updates as the shower had very low pressure.