The staff was super friendly and made us feel like VIPs. We had a blast playing strike and pocket and badminton on the hotel grounds. The games added an extra level of fun to our vacation. The rooms were comfy and the food at the restaurant was fire!

The only thing we wished for was a rocking party scene at the hotel. It would have been awesome if they had a dance floor and some sick beats to keep the party going all night long.

Positive aspects of our stay: Friendly and helpful staff, especially Mr Vinu and Ms. Maha Lhaxmi. Spotlessly clean room with comfortable bed and clean towels. Centrally located, close to tourist office and tours. Delicious and reasonably priced food at the restaurant. Spacious room with fantastic view of the river and mountains. Manager's knowledge and stories about the area. Memorable day trip arranged by the manager

During our stay at the Grand Plaza, we were lucky enough to be treated to an early morning visit to the tea plantations. The General Manager personally arranged transport and guided us through the beautiful flora and fauna, sharing the fascinating history of the plantations. It was an unforgettable and emotional experience. The staff at the hotel and restaurant went above and beyond to ensure we had a top-notch stay. The room was spacious with a stunning view of the mountains, and the breakfast had a wide variety of delicious options. I highly recommend this hotel.

Welcoming staff, delicious breakfast, kind hotel manager and wife, spacious and clean rooms, fast room service.

Nothing that I didn't like.

I had a wonderful stay at this luxurious hotel. The staff was incredibly kind and helpful, from the warm welcome to providing recommendations for visits and transportation. The location was perfect, being near the local town and also close to the natural beauty of the surroundings. I particularly enjoyed the morning tea plantation walk, which was very insightful and professionally guided. The view from the room was absolutely stunning, allowing me to take in the mesmerizing landscape of the area. I also appreciated the efforts made by the hotel to maintain an eco-friendly environment, such as producing their own soap and using sustainable practices.

Had an incredible stay at this hotel. The location was perfect, right in the center of town but still peaceful. The staff were friendly and knowledgeable, and helped us arrange transportation to the airport. The room was clean and comfortable, and the breakfast had a great selection. The highlight was spotting wild elephants during a morning walk. Truly a value for money experience.

Couldn't fault it! 😊

The hotel's decoration is elegant and sophisticated, creating a warm and welcoming atmosphere. The general areas are well-maintained and spacious, providing a comfortable setting for seniors to relax and socialize. Additionally, the hotel's accessibility features, such as ramps and elevators, made it easy for me to navigate around the property without any trouble.

With senior travelers in mind, it would have been even more perfect if the children working there could have been more mindful of the needs of older guests, such as offering assistance with carrying luggage or providing extra support when needed.

Spacious rooms with incredible views. Friendly staff arranged fun Diwali events and city tours. Tasty food at the restaurant. Valuable and professional full-service hotel for a great price.

Located near the town center, the hotel is conveniently situated just off the main road, ensuring a quiet and peaceful stay. The manager's attention to detail and genuine concern for guests make for a truly memorable experience. Guests can enjoy scenic views from the balcony overlooking the nearby river, while the clean rooms and comfortable beds provide a comfortable stay. The breakfast offers a wide variety of dishes, including traditional Kerala food, and the hotel's focus on ecological sustainability is evident with amenities like handmade soaps and refillable bottles.

The hotel's staff members seem a little frazzled at times, possibly due to the absence of the manager.

We had a fantastic time staying at this hotel. The location is perfect, on the edge of town and just a short tuk tuk ride to the center. We loved being able to walk to nearby tea plantations, cafes for tea, Munnar town, and the bus stand. The staff here is so helpful and good. They offer a morning walk that was a highlight of our time here and such a special way to see the most beautiful tea plantation. The GM, Mr. Balaji, is clearly very hands-on and runs a very tight ship. He is very cooperative and made sure we had the best experience possible. The amenities and facilities here are great, with a spa, wellness center, karaoke, and even a game room. we highly recommend this place to families.

I was treated like royalty during my stay at Grand Plaza! The general manager took me on a lovely evening walk to a local tea plantation, where I witnessed the beauty of the sunrise and saw the local women picking tea leaves. The hotel restaurant was exceptional, offering delicious food that exceeded my expectations. The staff were courteous and provided excellent service. I highly recommend this hotel.

We stayed at a hotel that was conveniently located near the market, with many restaurants nearby. The hotel was situated in front of a beautiful river, providing a calming view. It was also near the bus station, making it easy for us to explore the area. The staff was courteous and helpful, ensuring a pleasant stay. The rooms were clean and comfortable, providing a relaxing atmosphere. Additionally, the breakfast offered a wide variety of options to choose from.

The hotel could improve on their dinner options, as it could have been better.

I really enjoyed my stay at this hotel. The location is great, as it is in a quiet street off the main road, but still in the centre of town. The views of the river from here are beautiful. I was really impressed by the room service and the staff who were very helpful with tours and ticket assistance. The room itself was clean and had great amenities, such as an ironing board, tea and coffee facilities, and free Wi-Fi.

This venue is definitely a great place to stay for families.

We got amazing value for our money at this luxurious hotel. The rooms were lovely and the view of the river and hills was beautiful. The staff at Grand Plaza were so welcoming and made us feel right at home.

More breakfast choices would have made the experience even better.

I had an amazing stay at this hotel in a great location within the old town. The staff was extremely helpful and the room was comfortable and clean. The manager was friendly and went out of his way to assist us with transportation and other accommodations. I was impressed by the hotel's commitment to the environment, such as producing their own soap and filtering water. They even offered a free morning walk in the old town. I loved my time at Grand Plaza and would definitely stay there again.