We stayed at Herbert Samuel for 4 nights and had a wonderful experience. The staff, especially Doron, was extremely helpful and provided excellent recommendations. The location is perfect, close to Machne Yehuda Market and the old city. The rooms were spacious and clean, with a fantastic shower. The breakfast buffet was diverse and delicious, and the hotel had great amenities like a gym, pool, sauna, and steam rooms. We would definitely come back again when in the area.

Recommend this hotel.

I recently had an amazing stay at a centrally located hotel in Jerusalem. The room was comfortable and beautifully designed, and the bathroom was absolutely amazing. The hotel also had a pool and gym, which were fantastic amenities. The staff were incredibly helpful and friendly, providing excellent service throughout our stay. One thing that really stood out was the hotel's commitment to kosher standards and the שמיטה year. They had a משגיח who patiently explained the origin of the food and put our concerns to rest. I had a wonderful experience and would definitely consider upgrading my stay on my next visit.

No negatives from this place. 🌟

Excellent hotel, modern rooms, friendly staff. Great location near shopping area, restaurants, bars. Short walk to Old Jerusalem. Complimentary wine, amazing breakfast, fitness area with pool, sauna, gym. Good wifi.

None.

Great location in the heart of the city, close to public transportation and major attractions. Lovely, clean rooms with all the necessary amenities. Friendly and helpful staff who provided excellent customer service.

The staff didn't answer the phone promptly and were not helpful in resolving the issue. The hotel also sold a Groupon for the spa, resulting in the spa being constantly full, which was a disappointment.

I had a fantastic stay at this hotel! The location couldn't have been better - right in the heart of the city, near everything on the pedestrian street. The cleanliness of the rooms was impressive, and they were both cozy and comfortable. The hotel facilities were top-notch, and the gym had everything I needed. The breakfast spread was delicious and definitely the best I had during my time in Israel. The staff was a standout - friendly, professional, and always willing to help. They even arranged transportation to the airport for me in the early morning. I was extremely impressed with this hotel and would highly recommend it.

Nothing to be said.

I had a fantastic 7-night stay at Herbert Samuel in August. The room was great and the location perfect. The highlight was the breakfast room on the 12th floor with its stunning view of Jerusalem. I spent as much time as I could there each morning. I highly recommend this hotel.

The hotel is centrally located and has a luxurious feel. The breakfast restaurant on the top floor provides a great view. The staff members are helpful and accommodating, especially Wassim at the front desk and Elad Zfania, Guest Relations Manager. The food, including the Shabbat dinner, is delicious with a wide variety of options. The hotel is conveniently located near the tram, the old city, and social life in the city.

Felt safe and secure, no complaints whatsoever.

We had a blast exploring the central location with easy access to the light rail and shopping right outside our door. The accommodating staff took care of everything we needed.

Felt like a true getaway, no reason to complain.

We were pleasantly surprised by the beautiful hotel and its prime location. The rooms were spacious and comfortable, with plenty of storage space and plush beds. The bathroom had great amenities and excellent water pressure. The cleanliness of the room and bathroom was outstanding. The breakfast on the top floor was exceptional, definitely worth it. we had a great experience and would recommend this hotel for anyone visiting. I highly recommend this hotel.

Convenient location in the city center, close to attractions and restaurants. Helpful and efficient staff. Good breakfast options.

Great location. Clean, comfortable room. Friendly front desk staff. Amazing Israeli breakfast with city views. Wonderful indoor pool and spa area. Helpful and attentive staff. Delicious food and variety.

No complaints.

The location of the hotel was perfect. We asked for a late check-out and this was accommodated with ease. We loved the big rooms and the enormous shower. The breakfast was absolutely generous and delicious. Overall I highly recommend this hotel.

We felt like royalty from start to finish. The staff provided superb service and were very friendly and attentive. The hotel's facilities were well thought out and exceeded our expectations. The pool, gym, and spa were all top-notch. As vegetarians and vegans, we loved the wonderful breakfast with a variety of fresh veggies, salads, and fruits. The location was central and ideal for exploring Jerusalem's main attractions. This hotel will be our first choice for future visits.

Felt like royalty, no complaints.

Great location near busy streets and multiple dining options, accessible by light rail from the bus/train station. Well-appointed room with attentive and caring staff. Amazing breakfast options and complimentary water bottles replenished daily. Gym, pool, sauna, and steam rooms available. Friendly staff, especially the concierge who provided excellent recommendations for travel.

The value for money was excellent. The room was cozy and comfortable. The location was perfect, just a short walk to the Old City and surrounded by great dining and shopping options. The staff at the hotel, especially Wassim at the front desk and Elad Zfania, Guest Relations Manager, were incredibly helpful and friendly.

The breakfast menu could be improved by ensuring that plates are cleared and offering coffee and tea service to all guests.