The location of the hotel was excellent, with easy access to the nearby attractions. It was just a short walk to the JR Line and the beautiful Osaka Castle, making it convenient for sightseeing. Additionally, the lobby of the hotel was quite luxurious, giving a great first impression upon arrival. The staff were also very accommodating and friendly, providing excellent customer service.

There were a few aspects of our stay that could have been better. the mattresses and pillows in the rooms were too firm, which made it a little uncomfortable for sleeping.

Conveniently located near train stations, with easy access to popular sightseeing spots. Beautifully presented, welcoming staff. Immaculate shower room with separate bath. Comfortable beds and friendly service. Magnificent view of nearby attractions from higher floors.

Clean and spacious rooms. Great facilities. Fantastic sauna+hot/cold spas. Convenient location near Osaka Castle. Nice view of Osaka Castle from the room. Large rooms with good facilities. Helpful and kind staff. Comfortable pyjamas for purchase.

Cannot find any fault.

Our stay at New Otani was worth every penny. The room was spacious and luxurious, with a fast and free WiFi connection. The location was convenient, close to the Osaka Castle and surrounded by high-tech companies, giving it a modern atmosphere. The staff went above and beyond to help us, especially with restaurant bookings, and they took great care of my brother when he fell ill. The hotel even offers comfy pyjamas for purchase, though they are a bit pricey.

The only downside was the morning meal, which could have been improved.

Great location next to the castle and JR station. Good amenities, comfy bed, and spacious room. Didn't try breakfast, but it looked tempting. The concierge went above and beyond to make our stay memorable.

The room was spacious and comfortable, allowing us to relax and unwind after a long day of exploring the city. The staff were friendly and accommodating, making us feel welcome throughout our stay. Additionally, the location of the hotel was ideal, with easy access to public transportation and popular attractions.

One downside was the limited dining options near the hotel. We found that the food at the hotel was quite expensive, and there weren't many other choices in the vicinity.

I was delighted with my recent stay at the New Otani. The view from my room was simply breathtaking, with the stunning Osaka Castle illuminated in different colors every night. The location of the hotel was perfect, with a beautiful park nearby where I could enjoy the vibrant autumn colors. The staff was extremely helpful in arranging airport transfers, making my trip hassle-free. The hotel also had a great selection of restaurants both inside and around the premises, providing a variety of dining options. I highly recommend staying at the New Otani for a luxurious and convenient experience in Osaka.

We really got our money's worth with the spacious room and comfortable bed. The location near the river and between two train stations made it convenient to explore the city. The staff were incredibly friendly and helpful, speaking English well.

The breakfast experience could be improved with more variety.

The spacious rooms and bathrooms, beautiful view of Osaka castle and skyline, polite and kind staff, convenient small grocery shop across the hotel.

Nothing not to love.

I never had to worry about controlling the AC in my room at the New Otani Osaka. The hotel AC switches between cool/fan/heat based on the outdoor temperature, so I was always comfortable without having to fiddle with any controls. Plus, they even provided a fan when I wanted some extra breeze.

We stayed at Hotel New Otani for 3 nights during our sightseeing trip in Osaka. The hotel's location was perfect, with Osaka-Jo castle just steps away. The staff were incredibly welcoming and helpful, escorting us to our room and showing us the facilities. The foyer was beautifully presented and the rooms offered stunning views of the castle and park. We enjoyed the variety of restaurants on site, as well as the nearby options in the park area. Access to the JR line made it easy to explore the city and beyond. Great experience overall.

Strongly recommend this hotel.

As a traveler in Osaka for a few days, my stay at Hotel New Otani was fantastic. The staff provided excellent service and had a strong command of English, which made it easy to ask for assistance. The room itself was clean, efficient, and had a lovely size. I was pleasantly surprised by the full view of the beautiful Osaka Castle from my window. The location of the hotel was perfect, with the castle being just a short walk away. Additionally, the breakfast buffet offered a great variety, including both Japanese and American options. a great value for money.

I highly recommend this hotel.

We got great value for our money with spacious rooms and an amazing view of Osaka Castle. The location was perfect, within walking distance to the castle and park, and the staff were friendly and helpful.

The breakfast option could be improved by including tax and service in the advertised price.

Room had nice views of a construction site. Staff were expectedly polite. Hotel had visually appealing interior and shopping options. Stayed for the added experience of it being Japanese and only located in Japan.

Awesome breakfast. Helpful and kind staff. Easy access to public transport. Spacious rooms.

Felt taken care of, no complaints at all.