I had an amazing stay at this hotel. The cleanliness was impeccable, and the hotel facilities were top-notch. The location was perfect, as it was very close to the viewing platform of Sakurajima volcano across the bay. Additionally, the staff were exceptional and provided excellent service throughout my stay.

Nothing, it is perfect.

Great view of Sakurajima volcano, top quality breakfast with both Western and Japanese options, excellent staff, onsen/spa facility for relaxation.

Felt so comfortable, no complaints at all.

The hotel is situated on top of a hill, offering breathtaking views of the city and the nearby volcano. The location is unique and provides a sense of history and authenticity. The staff is exceptional, providing top-notch hospitality and going above and beyond to ensure a memorable experience. The on-site restaurants offer a variety of options, both Western and Japanese, catering to different preferences.

The hotel is currently undergoing renovations, which may cause some noise inconvenience during the day. The hotel's location on top of a hill might be difficult to find in the dark, especially without GPS.

The value for money at this hotel was great. The room had everything we needed and the view of the volcano from the grounds was magnificent. The staff treated us exceptionally well and were very helpful with English-speaking guests.

The breakfast menu could have been improved, maybe by offering a wider variety of options.

The breakfast buffet had a great variety of Japanese and Western options, with excellent quality and lots of choices. The hotel is located on a hill, offering nice views. It's around 15 minutes from the shopping area and JR station, with a shuttle bus every 15 minutes.

There was a sewage smell coming from the toilet which was quite unpleasant. Additionally, the hotel doesn't have a gym or swimming pool, which could have been nice amenities to have.

The onsen and breakfast were fantastic. While the rooms were a bit dated, they were still nicely appointed and had a good view. The hotel offered a convenient shuttle bus service. The onsen was clean and well stocked, with an amazing view of the city and Sakura-jima. The staff was professional and the hotel had a unique, old-school atmosphere. They even accommodated my dietary requirements, offering a delicious and beautiful vegetarian Japanese breakfast. Highly recommended.

Strongly recommend this hotel.

I had a fantastic stay at this luxurious hotel on top of a hill. The location was absolutely stunning, situated on the hill in the center of a beautiful park. The view from the hotel, especially from the onsen, was truly spectacular. I could see the volcano and the entire city from up there. The hotel offered a wide range of amenities, including room service, dry cleaning, and a free shuttle service. The staff were incredibly helpful and friendly, offering every service you could imagine a hotel having. The room was well-equipped with modern facilities, such as free Wi-Fi, a flat-screen TV, and a comfortable sitting area. I also enjoyed the delicious breakfast options, which included both Western and Japanese dishes.

I would highly recommend this hotel to any family looking for a comfortable and luxurious stay.

Spectacular view of the volcano and the city from the hotel. Tranquil and relaxing environment surrounded by nature. Helpful and friendly staff.

Location is quite far from the city center, about an hour travel by shuttle bus or 20-25 minutes by taxi. Staff could have been more professional and attentive, especially with regards to luggage assistance and amenities preparation for multiple guests.

I recently stayed at this hotel for a weekend getaway with my family. The staff provided exceptional customer service and were incredibly helpful. The breakfast buffet was delicious and there were plenty of shops and restaurants nearby to explore. The convenience of having a Family Mart within the hotel was great. The free bus shuttle to and from the train station was a lifesaver, especially with young kids. Lastly, the view of Sakurajima from the hotel was absolutely magnificent. Don't miss the sunrise!

I would recommend this hotel.

During my Christmas stay, I loved the amazing views from my room, overlooking the city and the nearby volcano. It was breathtaking to see the volcano erupting on the morning of my departure. The hotel's location high on a hill provided the perfect vantage point for these incredible sights. Additionally, the hotel offered a free shuttle bus service, which was not only convenient but also spacious, making my trips to the city center and the train station hassle-free.

It was quite small, with minimal space between the beds, making it challenging to fit our luggage comfortably. I would have preferred a larger room to accommodate our needs.

I got great value for my money at this hotel. The room was cozy and had everything I needed. The location was perfect, with a stunning view of the volcano. The staff was incredibly friendly and professional, always ready to assist me. Highly recommended!

Breakfast delights, but it could be better with more vegetarian options.

The views of Sakurajima from the hotel were absolutely breathtaking. The breakfast buffet offered a wide variety of delicious food options, and the meal we had in the Japanese restaurant was of high quality. The outdoor onsen was a special treat, especially with the night-time views. The staff were polite and friendly, always willing to help.

The value for money was excellent and the room was spacious and comfortable. The location of the hotel was perfect, offering breathtaking views of the volcano and the city. The staff were friendly and provided top-notch service.

The breakfast option could use some improvement in terms of taste and variety.

Stayed at this lovely hotel for a few nights with a great view of Sakurajima. Polite and helpful staff, especially Tan-san. Convenient hotel shuttle bus or taxi to the city. The highlight was the outside onsen, with a breathtaking view of the city at night. Breakfast had a variety of Japanese and Western options. Comfortable bed for a peaceful sleep. Unique cookies and beer, like the seasonal Yuzu Beer.

Recommend this hotel.

Great hot springs and shuttle services. Convenient bakery shop for breakfast. Comfortable rooms with all necessary amenities. Magnificent grounds with views from the onsen. Exceptional staff assistance.