We enjoyed the excellent breakfast with a variety of cuisines, great service, and relaxing morning music. The view from our seats was fantastic. The pool and spa experience was worth the special charge, with a spacious swimming pool, sauna, and a relaxing room with juice. The bathroom amenities were top-notch, including two different bathrobes and a fantastic set of towels. The hotel staff were very helpful, even providing shuttle bus and welcoming us at the railway station with printed instructions. The location was perfect, with easy access to the metro and city center.

No complaints, we felt warm and satisfied with our stay.

My recent stay at Hotel Okura was fantastic. The location was perfect, just a short walk to the best restaurants and attractions. The staff were incredibly polite and went above and beyond to ensure I had a great stay. The subway stop in the building made it so easy to explore the city. The bed was super comfortable and the sheets were so luxurious. I had an outstanding experience and would highly recommend this hotel.

Great location, helpful staff, nice view from top floor restaurant, clean and comfortable rooms, excellent central location, good buffet breakfast.

Nothing to mention.

Convenient location near metro station. Helpful and knowledgeable staff. Well-equipped and clean rooms with great views. Efficient daily cleaning service. Excellent hospitality.

Convenient location near public transportation, retail establishments, and restaurants. Clean and spacious rooms with nice views on higher floors. Polite staff who go above and beyond to meet your every need. Amazing breakfast with hot coffee and hot milk available. Japanese restaurant in the hotel offers an amazing dining experience. 🏨

The hotel's location was incredibly convenient, with a subway station right below it, making it easy to explore the city. It was also within walking distance to all the central attractions of the city. Additionally, the view of the city and mountains from the hotel was spectacular.

One of the downsides was the poor quality of the wifi in one of the rooms. It was frustrating and unreliable.

We were delighted with our spacious corner room that offered stunning views of the surrounding mountains. The amenities exceeded our expectations, with complimentary bottles of mineral water and a variety of bathroom products. The breakfast buffet was outstanding, offering a wide range of delicious Japanese and Western options. The convenient location made it easy to explore popular areas and enjoy scenic river walks. I highly recommend this hotel for a comfortable and enjoyable stay.

Convenient location near key attractions, easy commute from main JR station. Strong, free Wi-Fi. Impressive room size and cute origami cranes upon arrival. Accommodating staff with decent English for recommendations and directions.

Centrally located, close to major attractions and public transportation. Friendly and professional staff. Large rooms with chic decor and spacious bathrooms. Great breakfast buffet with a variety of Japanese and Western dishes. Complimentary shuttle service to the train station.

The hotel's cleanliness was outstanding, with well-maintained facilities. The location was perfect, right by the river and close to the historic center of the city. I appreciated the proximity to the Tozai subway line, making transportation around the city convenient. The staff were friendly and helpful, providing excellent service throughout my stay.

Nothing all excellent.

hotel okura exceeded our expectations on our recent stay in kyoto. the location was perfect, near shopping and dining areas. we had wonderful views of the river from both our rooms. the staff was friendly and the buffet breakfast was outstanding with a great variety of food.

Kids square was closed early.

We had a great stay at Hotel Okura in Kyoto. The location was perfect, close to Downtown Kyoto and Pontocho street. Our top floor room had a stunning view of the city and the river. The staff, especially the concierge, were incredibly kind and helpful. They assisted us with taxi bookings and provided excellent recommendations for sightseeing. The rooms were clean and spacious, and we appreciated having both a shower and bath tub. The breakfast was delicious, with hot coffee and the option of adding hot milk. We also highly recommend dining at the hotel's Japanese restaurant for an amazing experience. the staff and amenities made our stay memorable.

Nothing, no complaints at all! 😊

The hotel's location is perfect, just a short distance from the train station, with easy access to restaurants, shopping outlets, and the vibrant Nishiki market. The rooms are spacious and comfortable, with breathtaking views of the river and the nearby mountains. The service provided by the staff is exceptional, with the concierge going above and beyond to assist guests, offering clear and helpful recommendations for tours, restaurant reservations, and train information. The breakfast buffet is excellent, providing a wide variety of delicious options to start your day off right.

The hotel does not provide hypo-allergenic duvets for guests with allergies, which can be a disappointment considering the hotel's reputation and cost.

the exclusive amenities, such as the indoor swimming pool and spa centre, truly made us feel like VIPs. the staff's impeccable service exceeded our expectations, catering to our every need. the exquisite restaurant provided us with delicious in-room breakfast and impeccable dining experiences. the private facilities, including the sauna, offered a soothing and restful stay.

While our experience at this hotel was delightful, the charged bottled water was an unexpected additional cost.

I had a great stay at Hotel Okura in Kyoto. The location was fantastic, with the Nishiki market and main shopping street just steps away. The underground shopping plaza was also very convenient. The staff was courteous and the rooms were clean and spacious. I especially appreciated the complimentary bottles of water and free wifi. The view from the room was breathtaking, with mountains and a river in sight. The breakfast had a wide selection and the toiletries provided, like La Mer shampoo, were of high quality. The hotel was also close to the train station and had a lot of shopping options nearby. I would definitely recommend this hotel.

One minor issue was that the breakfast felt a bit like a market hall, but it still had a good variety of choices. Additionally, I was surprised to learn that there was a fee for using the gym, which I wasn't used to in a 5-star hotel.