Authentic Japanese experience, superb onsen facilities, spacious public onsen, in-room dining, courteous and friendly staff.

No complaints.

I had an amazing experience at this luxurious hotel! The moment I arrived, I was greeted with warm smiles and excellent service. The setting of this place was simply breathtaking, surrounded by a stunning garden in a quiet side valley. It truly felt like an escape to the mountains.

I highly recommend this hotel to anyone looking for a magical stay in this incredible venue.

During our stay at Okunoin Hotel Tokugawa, we were greeted with exceptional service and a warm welcome. The hotel shuttle picked us up from the train station, and the staff immediately took care of our bags while offering us free drinks in the dining room. Our room, with its incredible view of the Japanese garden and private outdoor hot tub, was simply breathtaking. The meals served in the private dining room were like works of art and tasted amazing. The manager even took the time to provide us with a map and detailed directions for our day's activities. The hotel's unique atmosphere and impeccable service make it a must-try experience. I highly recommend this hotel for an unforgettable stay.

The hotel is conveniently located near the famous World Heritage sites, making it easy to explore them by foot. The hotel also offers a free shuttle service to the temples, ensuring a hassle-free experience. The rooms are spacious and well-maintained, providing a comfortable stay. The bathroom amenities are of high quality, allowing guests to relax and rejuvenate. The staff is friendly and accommodating, always ready to assist with any requests. The breakfast and dinners are delicious and beautifully presented, providing a delightful dining experience. With its serene hilltop location, guests can enjoy peaceful surroundings and breathtaking views.

The hotel's in-house shop could benefit from a wider selection of souvenirs for guests looking to purchase items without venturing into town.

Large suite with private bath. Great dinner and breakfast included. Japanese garden, arts, and aquariums to explore. Excellent English-speaking service. Close to station.

As a disabled guest, I appreciated the spacious room and the private bath in the suite. The staff were friendly and accommodating, taking into consideration my dietary requests. The hotel provided free shuttle service to the station, making transportation easy.

Felt very relaxed, no complaint.

The breakfast served here was excellent and very filling. , the location was great, just a short walk from the bus station. There was a lovely view of the city from the hotel balcony.

The service was not very good and the staff seemed indifferent. The room was quite small and cramped.