the hotel exceeded my expectations during our group visit to osaka. from the accommodating staff to the thoughtful amenities, it was a delightful experience. the location was perfect, with easy access to train stations, shops, and restaurants. we were even surprised with a token for our anniversary. we would definitely stay here again.

Limited room space.

As trekkers and a group of friends, we loved the cleanliness, convenient location near Shinsaibashi shopping street and metro, and the helpfulness of the staff. The free coffee and beauty kit in the room were a nice touch, and we appreciated the presence of an air purifier. The hotel also had great services in the lobby, such as currency exchange and various amenities.

We felt truly looked after and had no complaints whatsoever.

Excellent customer service, new and clean hotel, comfortable stay, convenient location near train stations and shopping district, helpful and accommodating staff.

Almost perfect.

I recently stayed at Sotetsu Fresa Inn in Osaka for a few nights. The location was perfect, very close to Shinsaibashi shopping street, convenience stores, and the metro. The cleanliness of the hotel was impressive, and the staff were incredibly kind and helpful. They even provided free coffee and a selection of beauty products for guests to choose from. The room had everything I needed, including an air purifier. Perfect for my needs.

Totally recommend this hotel.

The location of Sotetsu Fresa Inn was unbeatable, just a short walk away from Dotonbori where we found amazing shops and food. The hotel also provided travel essentials at the reception, which came in handy when we forgot some items. We loved the manga bookshelf in the lounge area and the convenience of washing machine facilities. The room had a small fridge and a quiet kettle, and the heated toilet was a nice touch. Opting into the breakfast buffet was easy and the bed was comfortable.

I recently stayed at a hotel in Osaka and had a wonderful experience. The location of the hotel was perfect, with convenient access to trains and within walking distance of shops and restaurants. What impressed me the most was the empathy and understanding displayed by the hotel staff. This relieved a lot of stress for us.

Despite all the positives, there was one drawback. Unfortunately, I found a blood stain on one of the towels provided.

During our romantic getaway, we enjoyed the complimentary toiletries and daily housekeeping service the hotel provided. The hotel’s location was perfect for us, being just a short walk away from the train stations and the heart of the city. We also appreciated the peaceful atmosphere of the hotel, which helped us relax during our stay.

When we asked for recommendations for local restaurants, the receptionist was unhelpful and unwelcoming. we found the size of the room to be quite small and cramped compared to other hotels we have stayed in.

great location and breakfast spread, comfortable room for family, friendly staff assistance, good value for the money.

Staff could be more friendly.

I had an amazing stay at this hotel in the heart of Shinsaibashi! the location is unbeatable. It's situated in the city center, making it super convenient to explore all the great attractions and restaurants in the area. Secondly, the staff were extremely friendly and professional, always going above and beyond to ensure a comfortable stay. And finally, the rooms were cozy and well-equipped with basic amenities like a fridge and air purifier. Plus, the free coffee in the afternoon was a nice touch!

Everything was great, no complaints at all!

I gotta say, the value for money at this hotel was impressive! And the room itself was cozy and had everything we needed, including a fridge and air purifier. The location was spot on too, with lots of restaurants, bars, and convenience stores nearby. The staff? Super friendly and helpful!

The breakfast selection could use some improvement, maybe more variety?

During my recent stay at Sotetsu Fresa Inn, I was impressed with the convenient location near two stations and the bustling shopping and dining area of Shinsaibashi. The staff recommended an amazing sushi shop just around the corner, which made my dining experience memorable. The bed was comfortable and the room was clean, offering great value for the price. The hotel's access instructions were thoughtful, guiding me to the nearest exit with an escalator, and there was also a nearby lift for easy luggage transport.

Even though there were a few drawbacks, such as slight dustiness in the room and the lack of a safe, the staff promptly attended to my requests and were always courteous. The toilet and heating in the room worked well, making my stay during the winter season comfortable.

Great location, close to metro and shopping street. Convenient iPad feature for laundry. Cozy room with nice breakfast. Complete toiletries and separate toilet and shower.

This hotel has an incredible location, literally next to the bustling shopping street and very near the subway entrance. You'll find yourself surrounded by shopping areas in Osaka, with a wide selection of restaurants and bars. The staff is known for their friendly and professional service, always eager to assist. The hotel offers modern and comfortable rooms, equipped with useful amenities like air purifiers and refrigerators.

The staff at the reception might not be as friendly as other service people in Japan.