I had a great stay at this hotel. the location was perfect - right across the street up a set of steps from the Enchigo-Yuzawa train station. It made getting around so easy. Secondly, the staff were incredibly helpful and enthusiastic. Special thanks to Hiroto Hoshina who went above and beyond to assist us. And thirdly, the rooms were spacious and well-appointed, with separate toilet and bath facilities and a lovely view of the mountains.

All in all, everything was just fine.

The hotel is conveniently located directly across the train station, making it easy to access. It is only a short walk from the terminal station, allowing for a comfortable 70-minute travel on a bullet train. The rooms are spacious and warm, perfect for a good night's sleep. The bathrooms are clean and functional, and the staff is friendly and accommodating. The buffet breakfast offers a delicious variety of both local Japanese cuisine and Western options.

Although the hotel provides a shuttle service, the uphill/downhill climb can be tiring for some guests.

Warm staff, good breakfast, great onsens, discounts on rentals, fabulous view.

Was all great.

Spending New Year's Eve was a truly unique experience. The hotel provided traditional Japanese New Year's food and even had a ceremony in the morning. The room was comfortable and equipped with a kotatsu, a table with a heater underneath, providing much-needed warmth during winter. The location is amazing, with beautiful mountain views and an easy walk to the nearby ski lifts.

The cleanliness of the hotel was not up to par. We noticed some dust in the room and in the hallway as well.