Excellent staff, friendly and helpful. Beautiful ocean view room with sliding glass doors. Great shower. Delicious food at the on-site restaurant. Quiet and peaceful atmosphere.

We were amazed by the breathtaking view from our oceanfront room at Alaya. The sound of the waves crashing against the shore was incredibly soothing, and we loved falling asleep to it every night. The staff at the front desk were warm and welcoming, ensuring that our check-in process was smooth and hassle-free. The beachfront location was perfect, and we enjoyed spending our days lounging on the beautiful sandy beach. The proximity to nearby attractions and restaurants made it convenient for us to explore and indulge in delicious meals. Additionally, the shrimp tacos recommended by the staff were absolutely delicious. Despite a couple of minor inconveniences, such as limited A/C and some light in the room in the morning, our overall experience at Alaya Tulum was fantastic. We would definitely recommend this hotel to others, as it offers a truly unforgettable and enjoyable stay.

We had a fantastic stay at this hotel. The staff was extremely nice and attentive to our needs. They provided all the comfort throughout our stay. The beach was right on the beachfront, with beautiful white sand and warm sea. The hotel facilities were excellent, with comfortable loungers and excellent service for drinks and light lunch. The location was perfect, close to some good restaurants and yoga-related activities. The breakfast had a wide choice of good food and the staff was friendly and helpful.

There was nothing we didn't like.

Amazing stay at Alaya! Super clean and wonderful service. Beach access and loungers were top-notch. The restaurant was fantastic, willing to modify menu items. Plenty of outdoor space to relax. Staff were friendly and made the stay enjoyable.

No issues. 👌

The location was perfect for our adventurous spirit, with yoga activities on the beach and top restaurants nearby. We loved the beach, one of the best we’ve ever been to, as well as the provided cafe food and snacks. The room was fabulous, with a huge comfy bed and beautiful bathroom. We also appreciated the impeccable service and state of the art facilities.

The breakfast wasn’t included in the price, but overall it was well worth it.

We had an amazing time at Alaya. The hotel is small and quiet, perfect for relaxing. The beachfront room was stunning, with sliding glass/wood doors that opened up the entire sleeping area. The staff was attentive and the food at the restaurant was delicious, with options for plant-based diets. The location was perfect, with beautiful beaches and friendly people. The hotel had a boutique feel and we felt well taken care of during our stay. We can't wait to go back in November!

Can't recommend highly enough this hotel.

We got great value for our money and our room was absolutely stunning - the best we've ever stayed in! The location was perfect, with beautiful beaches and plenty of amazing culinary options nearby. But the real highlight was the staff - they were incredibly attentive, thoughtful, and always had a smile on their faces. They made our stay so magical and we can't wait to come back!

The only thing that could have been better was the breakfast selection.

The fresh fruit, produce, and fish were delicious. The smoothies are a must-have. Close to Mayan ruins and cenotes for swimming. Beautiful beach. Exceptional staff.

We loved the room and the stunning view from our TL ocean view balcony. Every morning, we enjoyed a delicious breakfast while breathing in the fresh ocean air. The staff here is amazing, providing a convenient WhatsApp service where we could request anything at any time. Ordering drinks, snacks, and asking questions was just a text away. The beach is clean, private, and peaceful, with helpful staff ensuring we always had a beach bed. The location is fantastic, with a whole road of shops, cafes, and restaurants right outside the entrance. It's a truly cool experience.

The resort had a Tahiti island feel with a private atmosphere, beautiful Tulum beach, and aqua blue clear water. Friendly staff, great food, and recently installed AC in the room were all highlights. Perfect for a relaxing vacation.

Felt almost like at home, no complaints at all.

Staying at this eco-friendly resort was a delightful experience. The cabana style rooms provided a constant breeze and were conveniently located close to the restaurant and the beach. The soft sand and lush tropical landscaping created a relaxing atmosphere. The beach itself was perfect, with beautiful aqua-colored water and a pleasant breeze. The on-site restaurant served delicious meals, and there were also several great restaurants within walking distance. The rooms were comfortable and well-equipped, with rainfall showers, king-size beds, and AC. The hotel provided WiFi throughout the property and filtered water in the rooms.

One drawback of the hotel was the lack of traditional Yucatan dishes on the menu. The family room we stayed in was a bit small for a family of four and lacked privacy.

Fantastic hotel with great rooms and lovely private beach area. Amazing staff, delicious fresh food, and well-trained serving crew. Beautiful grounds, comfortable beach chairs, and dreamy sitting porch. Overall a great stay.

Nothing bad to say.

The staff were extremely attentive, the yoga classes were excellent, the beach was well-maintained, and the room was amazing.

No negatives from this place.

Lovely boutique property. Eco-conscious. Friendly staff. Good restaurant. Delicious food. Complementary coffee. Excellent location. Beautiful beach. Exceptional staff.

Nothing for me.

This beachfront property offers tasty food and great coffee, with a yoga studio and comfortable beach chairs. The staff is lovely and friendly, always eager to assist and provide recommendations for local restaurants and bars. The rooms are well-designed and the garden apartment is quiet with plenty of space to relax.