The hotel is conveniently located, just a short five-minute drive from the Museum of Anthropology. The rooms are comfortable and the restaurant serves tasty dishes at reasonable prices. Guests also have access to a nice pool, although I didn't get a chance to use it.

The internet connection was unreliable and the VIP room lacked amenities and cleanliness.

Comfortable room. Great location, close to the Museum. Decent food at a reasonable price. Nice pool.

Couldn't find any faults at all.

This hotel offers a truly luxurious experience with exclusive amenities such as a fantastic sauna, outdoor swimming pool with sun loungers, and beautiful garden area. the service is impeccable, with attentive staff always willing to help. the restaurant serves delicious food with an extensive selection of drinks in the bar/lounge area. the room advantages are among the best we have ever experienced, with high-quality furnishings and stunning views from the balcony.

The only minor downside we encountered was the lack of entertainment options. We found ourselves wishing for more activities or areas to relax and unwind after exploring the location's nearby attractions.

Comfortable room, 5 mins from the Museum. Breakfast included for Genius members. Decent lunch at a good price. Nice pool, though didn't use it. Top choice if returning to Xalapa.

During Xmas, I had a great time at this hotel. the breakfast included was one of the best things about this hotel, featuring a variety of options to satisfy any appetite. the rooms were comfortable and spacious, with a great view of the surrounding area. the location was perfect, providing easy access to nearby attractions and restaurants.

One negative aspect was the lack of attention to detail in the bathroom, where there was a small leakage that caused water to go onto the floor. the hotel felt a bit impersonal, lacking in character or unique aspects.