El Roble Hotel is located in a quiet neighborhood, providing a peaceful and relaxing atmosphere. It is conveniently situated very close to the Lagoon, allowing easy access to water activities and breathtaking views. the hotel is within a short walking distance of excellent restaurants, offering a convenient dining experience. guests can enjoy the public "beach" nearby, perfect for sunbathing and swimming.

Some guests have reported issues with housekeeping, as their rooms were not cleaned despite requesting it.

The staff was extremely friendly and accommodating. The rooms were clean and spacious with great amenities like a mini fridge and air conditioning. The location is great, within walking distance to everything and the hotel can easily arrange transportation if needed. The rooftop offers a beautiful view of the town and the lake.

Can't fault the property in any way.

The value for money at El Roble was excellent! The room was clean and spacious, with all the necessary amenities like a mini fridge, air conditioning, and TV. The staff were incredibly friendly and helpful throughout our stay.

For breakfast selection, it could have been improved with a wider variety of options.

As a disabled traveler, I really appreciated the accessible amenities at the hotel. The spacious room on the second floor was perfect for my needs, and the staff was incredibly helpful and accommodating.

Felt well taken care of, no complaints.

The staff was incredibly friendly and accommodating, making me feel at home throughout my stay. They even helped me book a last-minute boat tour of the beautiful lagoon. The hotel facilities were clean and well-maintained, with spacious rooms that included a mini fridge. The location was superb, just a short walk from the stunning lagoon and close to the public beach. Being slightly outside the town center meant it was quiet and peaceful, while still being conveniently located.

Could not be improved in any way.

Friendly staff, clean and spacious rooms with amenities, convenient location near the lake and restaurants, rooftop area for enjoying the view. Great value for the price.

A lovely hotel with free WiFi and parking. They even have a terrace and offer bike hire. Perfect for when you want to work out those leg muscles while exploring!

Who needs a clean room? It's overrated anyway.

Value for money was great, with a cozy and clean room. The location was convenient, and the staff was friendly and accommodating.

Breakfast option could have been better.

loved our stay at a small hotel in bacalar, rooms just like in the pictures, had everything we needed including netflix! great communication with the spanish-speaking staff, short walk to lagune and city center, had 4 amazing days!

Water was cold sometimes during evenings.

amazing rooftop view, friendly staff, great location within walking distance to attractions and restaurants. El Roble exceeded expectations during this trip, surpassing my previous stay in Bacalar.

slow wifi connection

They were always willing to assist and went the extra mile to make sure I had a pleasant experience. the room was spacious and comfortable, providing all the necessary amenities for a business trip. the hotel's location was also convenient, with key attractions and the city center within walking distance. the hotel offered a rooftop area where I could relax and enjoy a great view of the surroundings.

The quality of the complimentary coffee and biscuits provided in the morning, which could be improved. Another inconvenience was the lack of food available at the hotel and the absence of nearby options for breakfast.

Free parking was great, especially since I had to bring my own helicopter. The terrace was a perfect spot for my daily tea and gossip sessions with the local parakeets. But seriously, who needs windows when you have a brick wall view, right?

Oh, how I adored the dark and cramped room! It was like having a slumber party with my own personal dungeon.

The room was comfortable and had a little fridge, which was convenient. The staff was incredibly friendly and helpful. They made my stay even better.

No negatives from this place. It was a perfect stay.

I recently stayed at El Roble in Bacalar for 4 days and had a fantastic experience. The owner was incredibly friendly and helpful, the rooms were clean and equipped with AC, the hotel had a lovely terrace to relax on, and there was even free coffee and cookies available. The staff was super nice and the location was great, within walking distance to everything. Plus, the rooftop area offered a beautiful view of the town and the lake. I highly recommend this hotel!

I totally recommend this hotel.

The room on the second floor was spacious and had a huge bed, with views of happy birds in the nearby trees. The shower had great pressure and there was always hot water. The hotel provided free coffee and water, which was a nice touch. The location was perfect, just a short 10-minute walk to the city center. The staff, especially the older gentleman at the reception, were extremely nice and helpful. a great experience and I will definitely stay here again.

Can't fault the property in any way.