We had a fantastic stay at this hotel. The room was amazing with a balcony, terrace, and Jacuzzi bath. The partial sea view was impressive and the room service was fast and delicious. The pool area was vibrant and relaxing, with plenty of space. The staff were friendly and accommodating. one of the best all-inclusive hotels we have stayed in.

No issues.

The Hard Rock Hotel in Riviera Maya- Heaven Section was impressive with fantastic rooms, fast room service, and tasty food. The pool area was vibrant and spacious, providing a relaxing atmosphere. The staff, including the waitresses and bartenders, were exceptional and provided excellent service.

Nothing that I didn't like.

The hotel was nice and cleaned, with excellent wifi. The food was good with a lot of variety in both the buffet and the restaurants. The staff was very friendly and provided quick service. The location was great, very close to Tulum and Playa del Carmen. The hotel had a program for every night with live bands, music, and shows. There were enough beach chairs for everyone, so there was no need to go early in the morning. The hotel also had nice small swimming areas next to the cliff.

Nothing, it was perfect.

Good food and variability in buffet and restaurants. Staff was very friendly and provided quick service. Enough beach chairs for everyone. Hotel had program for every night - live bands, music, shows etc. Good location, close to Tulum and Playa del Carmen.

Felt very well, no complaints.

The property was stunning with lush lawns, beautiful pools, and a phenomenal staff. The Faro for adults was amazing with great views, exceptional service from waitresses, and delicious drinks from the bartender. The room with a roof terrace and jacuzzi was absolutely amazing and the staff were all lovely and helpful.

Nothing, all was good.

The impressive room with balcony and terrace. Fast room service and tasty food. Amazing pool area with lots of space. Convenient location close to towns.

Can honestly say there wasn't anything not to like.

The food and drinks were amazing, and the staff was incredibly friendly. The presidential suite was huge and luxurious. The hotel facilities were clean and well-maintained. The location on the beach was perfect, with different beach areas to choose from. The breakfast at the Hacienda's Market was great, and the staff there were attentive.

There was nothing I didn't like.

The Heaven section of the hotel is impressive with fantastic rooms, Jacuzzi baths, and lovely staff. The food and beverage offerings are amazing, and the pool area is vibrant and spacious. One of the best all-inclusive hotels.

Nothing at all.

The food was phenomenal, taking into consideration dietary needs and allergies. The service was top-notch, with personal assistants going above and beyond and waiters taking care of us long after closing time. The activities and amenities provided for both adults and children were excellent, including water sports, pool parties, and an indoor skate and scooter park. The location was also great, with beautiful lagoon views and easy access to both the pool and the beach.

The difficulty in getting dinner reservations for large parties between 6-8pm was a drawback. The resort credits system, with a hefty fee added whenever the credits were used, was also a negative aspect.

Beautiful, clean, accommodating staff, excellent cleaning service, helpful staff with locked suitcase.

No complaints.

Cleanliness was top-notch, with perfectly clean rooms and public areas. The hotel facilities were impressive, offering great variety in food and drinks. The staff were really friendly and provided quick service. The location was convenient, with easy access to nearby towns and tourist spots. The nightly entertainment program featuring live bands and shows was a hit.

No. Nightly entertainment program was lacking in excitement.

Staff amazing, amenities great, pools fantastic, food outstanding. Excursions awesome. Best all-inclusive, will return. Enjoyed everything, excellent service. Heaven section wow, balcony with hammock, Jacuzzi bath, partial sea view. Fast room service, tasty food. Impressive pool area, lots of space. One of the best all-inclusive hotels. Loved welcome mojito, efficient check-in. Perfectly clean room, amazing cocktails by Eduardo. Friendly staff, variety of drinks and food. French restaurant the best. Faro for adults, amazing choices, great view. Exceptional waitresses, nice room, good dinner options, lots of activities. Beautiful wedding venue. Bartenders amazing, delicious drinks. Shout out to everyone, amazing staff, good food and drinks. Wild monkeys between buildings 1-2 in the back.

I recently stayed at the Hard Rock Hotel in Riviera Maya for a wedding and had an incredible time. The staff was absolutely amazing and dedicated to serving your every need. The amenities were great, including the pools and the variety of food options. The Faro for adults only was a highlight, with its stunning views and exceptional service from waitresses like Elisabeth. Our room was spacious and always kept clean, and the bar staff, especially Eduardo in Heaven, were friendly and made delicious drinks. a fantastic experience that I will definitely be returning for.

100% Recommend this hotel.

We recently returned from a fantastic vacation at an adult-only hotel in the Riviera Maya area. We had a great time, and the service was exceptional. the staff was friendly and accommodating, making for a pleasant stay. the food was extensive with delicious choices in various restaurants. the location was stunning with pristine beaches and lush surroundings, making the stay extra special.

Room cleaning and hygiene standards could be improved.

Upon arrival at this hotel we were impressed by the luxurious amenities. The staff provided exceptional service, including a personal butler who assisted with any needs we had. The Spa and wellness center was top-notch, featuring a saltwater pool and a range of massage options. The outdoor swimming pool and Jacuzzi were both relaxing and enjoyable. The beach access was convenient and added to the overall experience. Live entertainment, including a night club, was a great addition to our stay.

The only minor issue we experienced was the lack of seating at times in the entertainment areas. However, this was a small inconvenience compared to the many positive aspects of the hotel.