Great location in the heart of the city, close to restaurants, shops, and events. The room was clean and comfortable, perfect for getting work done and traveling solo. The staff was friendly and helpful, making my stay enjoyable.

I didn't like that I had to sign a release taking responsibility for any items that may go missing from my room. It made me feel uneasy, even though nothing happened.

The location of Santa Ana was great, right by the plaza and night market. The breakfast sandwich was okay and the staff was always friendly and ready to help. I recommend this hotel for its charm and central location.

As adventure travelers, we loved the convenient garage next to the hotel, perfect for our adventurous spirit. The hotel's location was superb, situated close to Noche Mexicana and an ATM/bank. The staff, especially Juan Carlos, took care of all our needs with great aplomb, making us feel safe and well looked after. The hotel had beautiful greenery and great views, creating a serene environment. We also appreciated the option of bicycle rentals available on site, perfect for exploring the city.

Felt just like home, no complaints.

The hotel was clean and had great facilities. It was located near the city center, close to Santa Ana park. The staff was friendly and helpful. The breakfast was delicious.

Nothing, it was perfect.

Great value for money, comfortable room, convenient location near restaurants, shopping, and sights.

The breakfast experience could be improved with a wider variety of options.

Lovely inner courtyard, colonial charm, kind and helpful staff, tasty breakfast, optional towel change, convenient fridge for storing food.

Nothing, no complaints at all.

Great location, friendly personnel, attractive courtyard and outdoor room, good air conditioner, fresh and delicious breakfast for a fair price, free parking.

A charming and cozy hotel with excellent staff, convenient location, and free amenities like water bottles and 24/7 coffee. Comfortable rooms and tasty breakfasts in a beautiful garden setting.

Could not be improved in any way.

This hotel offers great value for money with its well-maintained pool area and clean, spacious rooms. The staff are attentive and helpful, making it a pleasant stay. The location in the centre is ideal for exploring the city.

Nothing to complain about, everything was fine.

We got great value for our money and the room was really nice. The location was perfect, not too far from the center but still quiet. The staff at Santa Ana was incredibly friendly and helpful.

Breakfast choices could be improved, maybe offering more variety.

We had an amazing stay at a hotel in Merida. The location was perfect, with plenty of restaurants, shops, and galleries nearby. The staff were friendly and helpful, and they even helped us book tours and find drivers. The room was clean and comfortable, with good air conditioning and a nice view from the 3rd floor. The hotel had a lovely courtyard with a small pool, and the hacienda-style breakfast area was a favorite spot of ours. we had a fantastic experience and would highly recommend this hotel.

We had a fantastic romantic escape at this hotel! the staff were incredibly friendly and helpful, making us feel right at home. the room was clean and comfortable, with a cozy bed that ensured a good night's sleep. the hotel's location was perfect, just a short walk away from the main attractions and restaurants in the area.

While there were a few minor downsides, they did not greatly impact our overall experience. there was no included breakfast, but we found some great breakfast options nearby.

I had a fantastic stay at this hotel. The staff was extremely friendly and accommodating. The location in this city's Centro was ideal, as it was close to a vibrant square with lots of good food options and very close to some superb restaurants. Additionally, it was as close to the US embassy as they say in the description.

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The hotel is conveniently located near the city center, making it easy to explore all the nearby attractions. It's situated close to everything, including the beautiful Santa Ana square. The rooms are clean and functional, with comfortable beds and constant hot water in the shower. The staff are friendly and accommodating, making you feel at home. The breakfast is good and there's a supermarket and laundry nearby. Additionally, the common areas are lovely and coffee is available on tap.

The lighting in the room could be improved, as some guests mentioned it was a little dim.

I had a fantastic stay at Hotel Santa Ana in Merida. The location was perfect, with great restaurants nearby. The room was spacious and comfortable, with excellent air conditioning. The pool was a refreshing oasis on hot days. I highly recommend this hotel for a wonderful stay in Merida.