I loved the location of Sur. It was right in the heart of Bacalar, making it easy to explore the lagoon, downtown district, and historical fort. The room was spacious and comfortable, with amazing views from the balcony. The amenities were top-notch, and I particularly appreciated the free on-site parking. The staff, especially the friendly young lady at the front desk, provided excellent service and made our stay enjoyable. I highly recommend Sur for a fantastic Bacalar experience.

The hotel is conveniently located within walking distance to various attractions, including the lagoon and downtown district. Guests can enjoy a delicious breakfast at a nearby restaurant, included in the stay. The staff is friendly and accommodating, ensuring a warm and welcoming atmosphere. The rooms are spacious with comfortable beds and the balcony offers breathtaking views. Additionally, the hotel provides amenities such as free on-site parking and a cute pool area where guests can relax and make new friends.

While the shower pressure in some rooms may be low, it is a minor inconvenience compared to the overall positive experience at the hotel.

During my Christmas stay, I enjoyed the convenience of the hotel's location, situated just a couple of minutes away from the port and five minutes away from the center. the hotel was located on a quiet street close to some beautiful street art. The clean and well-maintained room was comfortable and had the necessary amenities for a good night's sleep. the included breakfast at a nearby restaurant was a great perk, with delicious food and a beautiful setting.

One downside of my stay was that the room was outdated and could have benefited from some maintenance. Specifically, the sink area seemed to be in need of some repair.

Great location, friendly staff, clean room, comfortable beds, beautiful views, convenient amenities.

Nothing all good.

Great location for enjoying Bacalar, with easy access to the lagoon, downtown area, and Spanish fort. Spacious rooms with comfy beds and amazing views from the balcony. Well-equipped kitchen and amenities, including free parking. Phenomenal staff who promptly accommodated all our requests. A fantastic stay!

We had a fantastic stay at this luxurious 4-star hotel. The location was perfect, just a short walk from the city center and close to lively restaurants and attractions. The free breakfast on the square was delicious and a great way to start our day. The staff was friendly and always available to help. The room was spacious and beautifully designed, with a balcony and good air conditioning. We also appreciated the eco concept of the hotel, with free drinking water and coffee provided. we had a comfortable and enjoyable stay here.

We have no complaints and would highly recommend this place to anyone. The location is convenient, the service is top-notch, and the amenities are of high quality.