The food options and quality were surprisingly good, with reasonable vegetarian options available at all restaurants. The coffee shop was very nice. The entertainment, including the Latin Music night and Fire show, was enjoyable. The staff, including Rafael, Julio, Miguel. Walking to the cenote was a highlight.

Felt so at home, no complaints.

The location of the hotel was perfect, close to all the main attractions and easy to get around. The staff were friendly and helpful, always willing to assist with any questions or concerns. Additionally, the hotel had a beautiful pool area and well-maintained gardens, creating a peaceful and relaxing atmosphere.

The main restaurant left a lot to be desired. The staff seemed unprofessional and uninterested in their job, and the overall atmosphere was outdated and unappealing.

Had an amazing experience at Ocean Maya Royale! The entertainment and performances were spectacular, especially the shows led by Ines, Naomi, Rodrigo, and Arturo. The resort was well-maintained and the beach was enjoyable thanks to the hardworking crew. Would definitely recommend and come back!

The hotel's cleanliness was top-notch, with well-maintained and manicured facilities. The staff provided excellent service, always friendly and accommodating. The location was perfect, right by the ocean, offering beautiful views and easy access to the beach. Additionally, the breakfast offered a nice variety of options.

Didn't dislike anything about the property.

The room was clean and comfortable, with a nice view. The staff was friendly and helpful, always available to assist with any requests. The location was convenient, close to attractions and shopping areas. Additionally, the pool area was well-maintained and provided a great place to relax and unwind.

The food options were limited and not very appetizing. The Wi-Fi was unreliable and slow, making it difficult to stay connected.

The location of the hotel is perfect, with easy access to some great restaurants. Guests can enjoy delicious meals by the open-air Italian restaurant, overlooking the beautiful surroundings. Additionally, the hotel's proximity to the jungle allows guests to fall asleep to the soothing sounds of nature. The nightly activities at the hotel provide entertainment and fun for everyone.

The room had a slight damp smell, which was a minor inconvenience during our stay.

I recently stayed at an adults-only resort in Playa del Carmen for our honeymoon, and it was absolutely perfect. From the moment we arrived, the staff made us feel so special, with champagne and strawberries in the room and a beautiful 4-course meal on our last night. The grounds were beautifully manicured, and the pools were stunning. The bartenders were always ready with delicious drinks, and the friendly atmosphere made it a truly enjoyable stay. I would highly recommend this all-inclusive resort.

Couldn't recommend this hotel more.

Fast check-in with relevant information. Conveniently located room close to the beach and pool. Good dinner options, no need to book in advance. Good breakfast variety. Clean rooms and good shower pressure.

The hotel's cleanliness, facilities, location on a boardwalk, and friendly staff were superb. The breakfast options were delicious and varied. The hotel was not directly on the beach, but it had a lounging area with access to the beautiful Lagoon. The hotel was also bustling with activities for those who wanted to keep busy.

It was all superb.

The resort features ocean views, friendly staff, and a variety of activities. The rooms are clean with hot showers and good balcony views. The food is enjoyable with multiple restaurant options and no need for reservations. The resort offers free shopping tours and a pool bar.

The lush greenery and local wildlife create a unique tropical experience. The rooms are private villas, offering a sense of exclusivity. The beach provides all necessary amenities. Friendly staff, including Margarita who offers great local tours. A great choice for a first-time Mexican beach resort visit.

Great location, friendly staff, unique tropical experience, private beach, variety of food options, clean facilities.

Absolutely nothing to say about dislikes.

Spacious, comfy rooms. Good buffet food, nice drink variety. Big resort with great facilities. Fun pool activities. Amazing beach area with hammocks and beach beds. Beautiful grounds, plenty of bars. Different nightly shows for entertainment. Friendly, accommodating staff. Good food in restaurants. Helpful and friendly staff, beautiful landscapes.

The hotel offers luxurious amenities and our exclusive needs were fulfilled with top-notch service at the Spa and Wellness center. The outdoor swimming pool and Jacuzzi with beach access provided a relaxing experience with a mesmerizing view of the garden area. The dinner served at the restaurant buffet was exceptional with a great variety of options.

Although the entertainment offered at the hotel was good, the room we stayed in lacked the expected exclusivity, causing a slightly uncomfortable experience. Also, the Snack Bar located by the Poolside provided limited options.

I had a fantastic stay at this hotel! The cleanliness was impeccable, with spotless rooms and well-maintained facilities. The hotel's location was perfect, right on the beach, with easy access to the lagoon and the vibrant square. I enjoyed breathtaking views of the ocean from my room and the open-air Italian restaurant. The breakfast spread was delicious, with a wide variety of options to choose from. The staff were the highlight of my stay. From David and Nacho at check-in to Eber at the lobby bar, everyone was friendly and attentive. Special mention goes to Francisco, Alberto, Ines, and Israel for their exceptional service at the various restaurants. The nightly entertainment was also a fun bonus, adding to the overall wonderful experience.

Everything great.