As women traveling alone, we felt completely at ease and safe during our stay. The staff was super friendly and helpful, providing great recommendations for places to visit and ensuring we had a comfortable experience.

We felt really comfortable, no complaints at all.

New hotel, clean, with friendly staff. Good location, can walk anywhere. On-site parking. Large lobby with computers. Internet worked well. Walking distance to center, cafes, and restaurants. Nicest staff, very helpful. Quiet rooms. Recently redecorated, modern. Neat entrance and bar. Well-equipped room, comfortable bed and pillows.

I recently stayed at a very new and luxurious hotel near the city center. The location of this place was perfect, as I could easily walk to cafes, restaurants, and tourist attractions. The hotel staff were incredibly friendly and helpful, attending to all of my requests. They even arranged a daytrip for me and called a personal driver. The lobby area was quite large and provided a comfortable space to work or relax. The internet worked flawlessly, which was a huge plus for me.

I highly recommend this hotel to my friends without any hesitation. It truly provided enhanced comfort and quality services.

Located within walking distance of the city center, Ontico Urban Design Hotel offers a convenient base for exploring the vibrant streets of Merida. The rooms are spacious and comfortable, with modern bathrooms that provide a relaxing experience. The attentive staff goes above and beyond to ensure a pleasant stay, arranging day trips and even tending bar. The breakfast is delicious, and the hotel's stylish design adds to the overall appeal.

Some rooms on the first floor do not have windows that can be opened, requiring the use of air conditioning.

Brand new hotel, spotless clean, helpful staff, perfect location, free conference room.

None

The room at Ontico Urban Design Hotel was spacious and comfortable, with modern amenities and a well-designed bathroom. I particularly appreciated the comfortable bed and the power outlets conveniently located by the bedside. The location of the hotel was also great, just a short walk away from the city center. The staff was friendly and always ready to assist. Additionally, the free parking service was a nice perk.

In terms of drawbacks, the bathroom could have used more lighting, and I missed having a minibar in the room for keeping special food items refrigerated. It would also be a bonus if the hotel offered more vegan options for breakfast.

The hotel's location was very convenient for our Easter break. The staff was friendly and helpful, and they offered us complimentary breakfast and parking. The rooms were spacious and quiet, which made for a comfortable stay.