Private wooden houses with pool, remote heated pool option, outside shower, central pool and restaurants, great food.

Couldn't stay longer.

Top service, small and luxurious, beautiful rooms, beach beds with cushions, swinging beach beds, wonderful spa. Warm and solicitous staff. Understated elegance, great alternative to crowded mega-hotels. Private wooden houses with private pools, heated upon request. Central pool and two great restaurants. Great room service. Helpful, friendly, welcoming staff. Best staff experience. Delicious breakfast options.

We loved staying in a beachfront villa as it surpassed our expectations. The location by the shore was perfect, with just enough jungle surrounding the hotel to make other resorts seem obsolete. The cleanliness of the hotel facilities, including the private pool and outdoor shower, was exceptional. The staff at this hotel were incredibly friendly and accommodating, especially Alberto who helped us with everything from booking activities to assisting with our assistance animal. The breakfast options were a-la-carte and delicious, with a wide range of choices. the positive energy and atmosphere at this hotel made it a perfect stay for us.

Nothing, all excellent.

The daily construction noise was disruptive. Noise from hammers and chainsaws during breakfast and by the pool was annoying. The staff was friendly and grounds were beautiful, but the noise affected the overall experience. A partial refund would be fair.

We had a truly unforgettable experience at this hotel. The cleanliness was exceptional, with immaculate rooms and well-maintained facilities. The location was perfect, offering stunning views of the ocean and easy access to the cenotes. We loved the unique and personalized service provided by the attentive staff. The accommodations were absolutely amazing, with private wooden houses, a small private pool, and even an outdoor shower under the stars. The complimentary breakfast was divine, with a wide selection of delicious options. the hotel exceeded our expectations in every aspect.

Everything great.

Private rainforest resort with comfortable villas, outdoor shower and private pool options. Exceptional service, excellent food, and peaceful atmosphere. Highly recommended for a luxurious and relaxing getaway on the east coast of the Mayan Peninsula.

Private wooden houses with small pool. Remote control for heated pool. Outside shower in green surroundings. Friendly and helpful staff. Delicious a-la-carte breakfast and fresh coconuts.

This hotel had the most unique concept! We stayed in private wooden houses with our own small pool, surrounded by a wooden fence and trees for privacy. The pool could be heated upon request, and there was even an outside shower in the back. The central pool next to the beach was also a great spot, as it had two fantastic restaurants. The breakfast was a la carte with a wide range of delicious options, and the staff was incredibly helpful and welcoming. We were spoiled by the attentive service and the staff went above and beyond to make our stay memorable.

Couldn't find any faults at all.

My husband and I had an amazing stay at Viceroy. The personal touch with handmade soaps and mezcal tasting at check-in made us feel truly welcomed. The villa with a private pool exceeded our expectations, and the beds were so comfortable. We also had a fantastic spa experience, highly recommended. We loved the privacy and overall calming atmosphere of the resort.

Excellent service, beautiful location, luxurious rooms, top-notch staff, delicious food, private pool.

Not obvious to find.

We absolutely loved the private wooden houses with a small private pool. The surrounding wooden fence and trees provided privacy, and the optional heated pool was a great feature. The outside shower added to the amazing experience. The central pool next to the beach and the two restaurants were also highlights. The food and room service were fantastic, and the staff were incredibly friendly and helpful throughout our stay.

We felt so welcome and had no complaints whatsoever. The stay was perfect.

We stayed at the Viceroy for 8 nights to avoid the resort atmosphere in Cancun. The staff were warm and attentive, always making us feel like VIPs. The grounds and accommodations were lovely, offering privacy and quiet spots by the pool and beach. The rotating menus at the two restaurants kept us excited about the food options every night. The chef prepared masterful meals, adding to our wonderful experience.

Would be happy to recommend this hotel.

Christmas at this resort was absolutely magical. The private villas were exquisite, with beautiful decor and luxurious amenities. The outdoor shower was a unique and refreshing experience. The location was perfect, nestled in a secluded area surrounded by lush jungle. The staff was friendly and attentive, providing excellent service. The beach was well-maintained and offered stunning views. it was a truly unforgettable holiday experience.

The only downside was the lack of nearby amenities and attractions. While the resort was secluded and private, it meant that there weren't many stores or restaurants within walking distance.

The staff at this hotel were incredibly warm and solicitous, tending to our every need. The cleanliness of the accommodations and grounds was impressive. The location of the hotel, right on the beach, provided stunning views. The breakfast options were delicious and varied.

Nothing could have been better.

Our stay at Viceroy was worth every penny. The room was amazing, with a private plunge pool and all the comforts we needed. The location was perfect, nestled among trees and with a beautiful beach just steps away. The staff treated us like royalty, always helpful and welcoming.

The breakfast option could have been a bit more diverse, offering a wider range of choices to satisfy different palates.