The room was extremely comfortable and the bathroom was spotless. the location of the hotel was superb, close to the railway station, restaurants, and shops. the fact that there were little cafes nearby for breakfast was a great convenience.

The one-way system around the hotel made it a bit difficult to navigate by car and the area could be a little dodgy at night. the parking garage was also in a narrow street which made it difficult to maneuver without scraping your wheel hubs.

Excellent location, well-stocked room, great view, helpful staff, convenient car parking.

All good.

We had a fantastic stay at this luxurious hotel. The location is simply unbeatable, with a tram stop right outside the hotel and the airport metro just a short walk away. We found it extremely convenient to explore the city's attractions, and the abundance of cafes and restaurants in the area made dining a breeze. The room was spacious, clean, and comfortable, with all the amenities we could ask for, including a separate tub and shower. We also enjoyed the leisure facilities, including the jacuzzi and sun terrace. we highly recommend this hotel for its excellent location and top-notch service.

We recommend this hotel to everyone.

Friendly staff, clean room, comfortable bed, good wifi, convenient location near metro and tram stops. Incredible city view from room. Delicious and varied breakfast options. Pleasant and safe neighborhood with local atmosphere.

We loved staying in this place, located on top of a hill and within a short walk of the shopping area. It's amazingly central in the old town district and close to lots of restaurants. Our room was soundproofed, and we hardly heard any noise from the street. The assortment of amenities was great; the bed was really comfy, and the terrace was lovely.

We had a few tiny issues that didn't detract from our enjoyment at all. The staff was fabulous - courteous and attentive.

The value for money at this hotel was exceptional, with a spacious and comfortable room that exceeded my expectations. The location was convenient, with easy access to transportation and nearby shops and restaurants. The staff was friendly and provided excellent service throughout my stay.

The breakfast menu could be improved by ensuring that there are enough cups, cutlery, and hot food options available, especially during peak times when the hotel is busy with big parties.

Convenient location near train station and major sites. Beautiful city views from room. Decent breakfast with easy-to-use coffee maker. Helpful front desk provided maps and arranged early morning taxi. Pleasant and friendly staff.

The bright and spacious room at Mercure was a delight. I loved the sleek design and the modern bathroom. The location was perfect, allowing me to explore the city on foot. The breakfast was fantastic and the view from the hotel was breathtaking. I highly recommend this hotel.

the staff was professional and the breakfast was plentiful. after trying breakfast at a nearby cafe, I opted to go there instead because the quality was superb.

No complaints. 😊

The hotel is conveniently located close to the train station and the city's shops. It's easy to access the Douro River using the nearby venicular. The rooms are spacious and comfortable, with a great view of the city. The bathroom is clean and well-maintained. The staff provides excellent service and is attentive to guests' needs. The breakfast offers a wide range of options, including delicious Portuguese dishes. The hotel also has a cosy bicycle-themed restaurant and a bar where guests can relax after a day of exploring the city.

The hallway carpets could use some cleaning.

Exceptional location, close to transportation and convenient for exploring. Clean rooms, comfortable bed, and reliable wifi. Friendly and helpful staff, provided assistance with airport transportation. Good value for the price. Convenient access to metro station.

The location is perfect with shops, cafes, and attractions within walking distance. Sao Bento station is just a 5-minute walk away, making day trips convenient. The staff is friendly and accommodating, always going the extra mile to assist guests. The room is clean and comfortable, ensuring a pleasant stay.

Felt right at home, no reason to complain.

Spent Xmas here and had a wonderful time! Loved the complimentary hot chocolate and cookies by the fireplace. the hotel is located near the main shopping street and had easy access to the sights. the staff were also very friendly and accommodating.

The noise from the nearby train station could be heard in the rooms, which was a bit of a distraction during the night. the parking was also quite difficult for larger vehicles.

our stay at the hotel exceeded our expectations. the location was perfect, with easy access to transportation and plenty of dining options nearby. the staff was friendly and helpful, and the room was comfortable and well-designed. a great experience overall.

Breakfast could have been better.

The room was clean and the bed was comfortable, ensuring a good night's sleep. the hotel is conveniently located near public transportation and attractions, making it easy to explore the city.

There were a few negatives during our weekend at this hotel. the parking lot was quite far from the hotel and there was no one available at the information desk, causing some inconvenience and possible additional charges.