I recently stayed at The Principal Madrid for a weekend getaway. From the moment I walked in, I was greeted with a glass of bubbly and felt instantly welcomed. The hotel's rooftop bar offers breathtaking views of the city, and the breakfast buffet was absolutely delicious. The bed in my room was the most comfortable I have ever slept in - I felt like a baby! I would highly recommend this hotel for its excellent service, luxurious amenities, and unbeatable location.

Would recommend this hotel.

The hotel had a good location with plenty of restaurants and shopping areas within walking distance. The reception staff were always ready to help with any issues and there were always taxis available nearby. The breakfast at the hotel was good and the menu for dinner looked appealing.

The rooms were smaller than they appeared on the website and the noise from the street made it difficult to sleep with the windows open. The size of the "Deluxe Rooms" was inconsistent.

Excellent location near shops, restaurants, and attractions. Modern 5-star hotel with a lovely rooftop terrace. Comfortable and stylish rooms with great views. Friendly and attentive staff. Delicious breakfast buffet.

The rooftop views were absolutely stunning, especially during sunset. It was a truly memorable experience to take in the beauty of Madrid from up there. The staff at the hotel were incredibly helpful and went above and beyond to ensure our stay was enjoyable. The rooms were clean and comfortable, with nice linens and a well-lit bathroom. The central location of the hotel made it easy for us to explore the city and take in its beauty. I would highly recommend this hotel for a memorable stay in Madrid.

This hotel is perfectly located near all the major attractions in the city. You can easily walk to El Prado, Retiro Park, and Plaza Mayor. The staff is incredibly friendly and helpful. The rooms are small but comfortable, with high-quality coffee and tea provided. The hotel also offers a buffet breakfast with a good selection of food, including fresh juices and champagne. The concierge and front desk are always ready to assist with directions and transportation.

The process of checking-in can be a bit slow and confusing if there are changes in the guest list.

Upgraded rooms with balcony terrace and table. Friendly and helpful staff. Excellent location for exploring local areas and main sights. Modern, 5-star hotel with lovely restaurant and bar. Comfortable rooms with great views. Wonderful breakfast options. Lovely roof terrace. Access to nearby metro stations.

Lovely rooftop pond and terrace to relax on, with incredible views of the city. Room was cozy, with excellent turn down service and luxurious amenities. Overall I would definitely recommend staying at this wonderful hotel.

Amazing staff, welcoming atmosphere, organized and clean, multilingual staff, convenient location, baby-friendly room.

Nothing, all excellent.

I had an incredible stay at this hotel. From the moment I arrived, the staff went above and beyond to make me feel welcome and ensure I had a memorable experience. The cleanliness of the hotel was outstanding, and the facilities were top-notch. The location was perfect, right in the center of everything I wanted to see in Madrid. I was able to walk to all the major attractions, which was very convenient. The breakfast was delicious with a wide variety of options, including fresh juices and champagne. The staff was always friendly and helpful, making me feel right at home.

Nothing to be said.

Great location, superb staff, stylish design, lovely rooftop terrace, excellent breakfast

Nothing to fault.

Excellent rooftop view. Prompt room service with hot and well-presented food. Staff promptly shined shoes on inquiry. Conveniently located near bars, restaurants, and public transport. Staff friendly and helpful. Rooms spacious and well-equipped. Comfortable beds with top-notch linens. Spotless room. Good location.

During my recent Thanksgiving trip, I enjoyed the complimentary wine and pie offered in celebration of the holiday. The location was perfect, close to all the shops and restaurants, and within walking distance to all the sights. Another advantage was the cozy fireplace which provided warmth and ambiance in the lobby.

my room was noisy due to traffic outside, making it hard to get a good night's sleep.

The Principal Madrid has exceptional personalized service, friendly staff, and a lovely terrace overlooking the city. The accommodations are comfortable and the location on Gran Via is perfect for sightseeing and dining. The hotel is also baby-friendly, with spacious rooms and a smooth airport transfer service.

Felt right at home with nothing too much trouble.

We had an amazing stay at The Principal Madrid. The location was perfect, with hidden local areas and great restaurants nearby. The hotel itself was modern and worth the 5-stars, with a welcoming lobby on the 6th floor. The rooms were comfortable, with fantastic views and a lovely bath area. The staff were wonderful, from the concierge to room service. The turn-down service with complimentary water and Godiva chocolate was a nice touch. The breakfast offered delicious food and the bar had a great selection of wine.

Strongly recommend this hotel.

The value for money was great, and the room was lovely despite being a bit small. The location was perfect, right at the center of everything in Madrid, and the staff treated us extremely well with their kindness and helpfulness.

The hotel breakfast menu could be improved by offering more local recommendations instead of relying on Google for answers.