During my Christmas stay, I was impressed by the cleanliness and calm atmosphere of the hotel. The rooms were spacious and the beds were comfortable, allowing for a peaceful and relaxing stay. Additionally, the hotel's location in a quiet neighborhood was perfect for a getaway during the holiday season. I also enjoyed the fact that the hotel was in close proximity to the American Embassy and a stunning museum, providing convenient sightseeing options.

There were a couple of negative aspects to my stay. Firstly, the noise isolation in my room was poor, resulting in a lot of street noise reaching my room.

Great value for money with spacious and visually appealing LEVEL rooms. The location was fantastic, close to cultural attractions, shops, and restaurants. The staff, especially Lara at check-in, were professional and welcoming.

Breakfast delights could be better with more diverse options.

The location was fantastic, with easy access to transportation. The rooms were comfortable and clean. The staff was helpful and friendly. The food was delicious and the breakfast spread was impressive.

All was perfect.

Convenient location near fashion district and Retiro Park. Modern decor with comfortable rooms. Strong showers and working AC. Excellent sanitization measures. Friendly and flexible staff. Great selection of teas in the room. Good breakfast included. Strong WiFi. Remarkable attention to detail. Breakfast box offered for early departures.

I stayed at Melia Serrano for two nights on a museum tour. The staff were incredibly helpful, and the room was comfortable with a nice tub for soaking. The pillows and mattress were great, and the little touches like providing a wine opener and adapter were appreciated. The location was convenient for riding the bus to the museum, and the pre fixed menu for dinner was a good deal. The breakfast spread was fantastic, with salmon, brie cheese, and fresh fruit. Bravo to the staff for a comfortable stay!

100% Recommend this hotel.

We had a fantastic stay at this luxurious hotel. The location was perfect, within a 10 minute walk of 3 Metro Stations, so we were able to easily explore all the main attractions in the area. The hotel itself was in a great area of the city, and the modern decor created a stylish and comfortable atmosphere. The staff were extremely friendly and accommodating, making us feel welcome and ensuring that all our needs were met. The service was excellent, with room service, car hire, dry cleaning, and other amenities available. The rooms were spacious, with all the necessary amenities such as air conditioning, tea and coffee facilities, and a mini-bar. The free Wi-Fi in the rooms was also a plus, allowing us to stay connected during our stay. this place provided enhanced comfort and quality services.

This venue would be highly recommended for families looking for a luxurious and comfortable retreat.

Great location, helpful staff, good breakfast, exclusive area, attention to detail, breakfast box for early departure.

Nothing to mention.

The room was clean and comfortable, and the staff was professional. The hotel also offered free Wi-Fi in the public areas and rooms, which was a convenient feature. Additionally, the location was great as it was close to various restaurants, shops, and attractions.

One downside was that the hotel did not offer free Wi-Fi in the rooms. Guests had to go to the hotel's bar in order to access the free Wi-Fi service.

Great location in the Salamanca district, surrounded by good shops and restaurants. The rooms are clean and have everything you need. The breakfast buffet offers a wide variety of delicious food. The staff at breakfast are super friendly and helpful. I would recommend this hotel for its convenient location and comfortable rooms.

Comfortable and Convenient

We had a great few days at Melia. The hotel is well located, with easy access to the metro and shops. Our room was comfortable and had a nice view. The buffet breakfast was excellent, with a wide variety of choices. The gym and rooftop terrace were added bonuses. I would definitely recommend this hotel.

Over Easter, I stayed in a hotel that offered two complimentary drinks upon arrival, which was a nice touch. The hotel was located in a safe area, close to various restaurants and shops, making it a convenient location for exploring the city. the hotel had a fantastic breakfast buffet that catered to different tastes and satisfied my appetite every morning.

I was disappointed by the lack of upkeep in some aspects of the hotel. The rooms were quite basic and could use some renovations, especially considering the price paid.

Cleanliness, hotel facilities, location, staff. The rooms were clean and comfortable, especially after the renovation. The hotel had spacious and modern facilities, including a spacious lobby and a great breakfast. The location was in a great area of the city, very close to everything, making it easy to access via taxi. The staff were extremely accountable, polite, and helpful throughout our stay.

Nothing at all.

I had a wonderful stay here. The location is great, situated in a very nice upscale neighborhood with easy bus access to other areas of the city. The service was top-notch, with room service, car hire, dry cleaning, housekeeping. The room amenities were great too, with ironing facilities, heating, air conditioning, tea and coffee facilities. The free Wi-Fi in the rooms was a nice touch as well.

While the staff did not speak English fluently, they still made an effort to communicate with me in other ways. In terms of service, I had no complaints during my stay.

This hotel is in a great location, perfect for those who want to stay in a quiet neighborhood away from the bustling city center. Guests can enjoy various embassies and museums nearby, and the hotel is close to the metro station for easy access to other parts of the city. The rooms are spacious and quiet with comfortable beds, ideal for a relaxing stay. Moreover, the hotel breakfast is top-notch, with an extensive buffet offering various options, including high-quality products like coffee and churros.

Despite its many advantages, the hotel can be a bit pricey compared to other accommodation options, which are not located in central areas.

Great location, close to luxury shopping. Remarkable attention to detail. Breakfast box for early departure. Comfortable room with tub. Helpful staff. Great rooftop. Delicious breakfast. Clean and spacious room.

Nothing to complain about at all.