Stayed at a great hotel close to the airport for the first night of our trip. The staff at Jetwing were incredible and made me feel very welcome. The facilities were very good, including the gym and pool. The bed was exceptionally comfortable and the meals at the hotel's restaurant were varied and delicious. I especially loved the pool and the pool staff took good care of me. Although the ocean was a bit rough for swimming, I enjoyed standing at the edge and watching the waves. I had a relaxing and enjoyable 3 days at Jetwing and even took some trips to see birds and the fish market.

All was perfect! 😊

Smooth check-in, polite staff, excellent breakfast buffet, fun activity by the pool, beautiful beachfront location.

Nothing.

The buffet meal on the beach was wonderful. Helpful staff, wonderful setting, two pools. Reception staff most welcoming and efficient. Rooms well equipped and comfortable.

Feeling so relaxed, nothing to complain about.

Check-in smooth, polite staff, excellent breakfast, fun pool chess, clean beach, helpful staff.

Nothing at all.

The breakfast was amazing, with a wide selection of delicious food to choose from. The beachfront location was perfect, providing gorgeous views and a peaceful atmosphere. Additionally, the staff were friendly and accommodating, making our stay more enjoyable.

They appeared outdated and in need of renovation. Furthermore, the pool water was not clear, which affected our swimming experience.

We loved the hotel's location right on the beach. Being able to step out onto the beach before our flight was convenient and relaxing. The view from the breakfast room was stunning, and we enjoyed starting our day with such a beautiful sight. The staff were attentive and helpful throughout our stay, ensuring that we had everything we needed. The cleanliness of the hotel was top-notch, from the rooms to the common areas. the hotel facilities were excellent, providing a comfortable and enjoyable experience.

All was good.

We loved the delicious breakfast with a variety of options such as fish filets, fries, tortillas, pancakes, fresh fruits. The hotel facilities, including the jacuzzi area with hammocks, were great. We also appreciated that the staff spoke English and were friendly. The room was spacious and comfortable, with a big bed. The hotel's location, close to Playa del Carmen, Xcaret Park, and amazing cenotes, was convenient.

All was perfect.

I got great value for my money at this beautiful beachfront hotel. The room was huge with a balcony overlooking the beach, and the staff treated us like VIPs.

Breakfast choices could have been better.

We absolutely loved our stay at this luxurious 4-star hotel. The location right by the seaside allowed us to take long walks along the beach and enjoy the picturesque view of the coast. The service provided by the staff was excellent and they were super friendly and accommodating. From reception to housekeeping to waiters, everyone was attentive and made sure we had everything we needed. The hotel amenities were top-notch, with a spa & wellness center, swimming pool, and jacuzzi for ultimate relaxation. The food options were also great, with a dining restaurant and snack bar offering delicious meals. We were truly impressed with the level of service and security provided during our stay.

We highly recommend this place for anyone looking for a comfortable and enjoyable stay.

We had a pleasant stay at Jetwing. The check-in process was smooth and efficient, and the staff at reception were polite and kind. The breakfast buffet was excellent, offering a variety of dishes with options for vegetarians. The beachside restaurant was also a great place to eat, with a nice view of the fishing boats during breakfast. The room, although not as expected, was in good condition with a large bathroom. The staff, especially in the restaurant, were professional and helpful. we enjoyed our time playing chess by the pool and taking advantage of the direct pool access in our upgraded Deluxe room.

Nothing all good 😊

Perfect service, always smiling and helpful staff, early check-in and late check-out with no additional fee, beautiful ocean view from the rooftop spa, delicious food in the restaurant, clean and decent-sized rooms.

All was perfect.

Great breakfast spread with delicious local breakfast items and fresh fruits. The staff, particularly the massage staff, were excellent. The location next to the beach was nice for a relaxing stay. The deluxe room was fabulous with easy access to the ocean. Simple decor added to the charm of the hotel.

Felt very well, no complaints.

One of the best things about our stay was the beach front restaurant, the food was amazing and we enjoyed trying out different dishes. We also loved the direct access to the garden and pool from our room. the location was perfect, close to the airport, and we were able to enjoy many fun activities around while we stayed.

We found the hotel to be poorly maintained as the cleanliness was not up to the standard we expected. Insects were present in our room and some of the amenities such as the smaller swimming pool could have been better maintained.

The location of the hotel is unbeatable, right on the beach, allowing for beautiful ocean views and direct access to the sandy shores. The staff provides excellent service, ensuring a comfortable and enjoyable stay. Guests also rave about the spacious and clean rooms, along with the modern amenities in the bathrooms. Furthermore, the breakfast options available are delicious, providing a satisfying start to the day.

The reception staff seemed misinformed about external facilities and tried to push their expensive taxi service, creating unnecessary worry about transportation options.

We loved the spacious and clean rooms with stunning ocean views. The staff went above and beyond to provide great service. The breakfast spread was impressive, with plenty of options for vegetarians and vegans.

Felt right at home, no complaints.