The hotel had a huge lounge area with cosy corners, perfect for relaxing. The collection of whiskys was impressive. The pool was large and great for serious swimming. The staff was friendly and helpful. The check-in experience was smooth and they provided maps and hiking information. The room had a great view of the city and a glimpse of the Matterhorn. The bed was comfortable and the room design was well-done. The breakfast had a great selection of teas.

Felt like a true getaway, no reason to complain.

Cosy and comfortable premises, excellent food, friendly staff, good variety in breakfast, very clean hotel and spa.

All was good.

My recent stay at Resort Hotel Alex was fantastic. The hotel is warm and welcoming, with a friendly and attentive staff. The rooms were quiet, well-equipped, and exceptionally clean. The highlight for me was the exquisite dining experience at the Alex Grill, where the food was of the highest quality and the service was faultless. The swimming pool and spa area, along with the large jacuzzi, were perfect for relaxing after a day on the slopes. I had a wonderful stay and would highly recommend Resort Hotel Alex for an unforgettable experience.

Great value for money with a cozy room and comfortable bed. The hotel's location was super convenient, just a minute away from the train station. The staff was kind and the SPA exceeded our expectations with its beautiful pool and relaxing amenities.

Breakfast items could have been more diverse.

I recently stayed at this fantastic hotel and I couldn't have been happier with my experience. The location is absolutely amazing, especially for those who are looking to hit the slopes early in the morning. The ski school starts at 8.45am and it's just a quick 2-minute walk from the hotel. Not only that, but the hotel is also conveniently situated right in the heart of town and just a couple minutes away from the train station. This made it incredibly easy for me to explore the area and get around.

This hotel is ideal for everyone.

I recently stayed at Hotel Alex in Zermatt for a few nights and it was an incredible experience. The hotel had a unique and stylish atmosphere, with a touch of Lynchian charm. The staff were extremely friendly and accommodating, making us feel special throughout our stay. The location was also perfect, tucked away from the main area and pleasantly quiet. I can confidently say that Hotel Alex is the best hotel in town and I can't wait to return.

100% Recommend this hotel.

I recently stayed at a charming hotel in a beautiful village. From the moment I arrived, I felt like a VIP. The hotel had a unique and quirky charm, showcasing the best of Swiss hospitality. The restaurant was a hidden gem, offering a menu with innovative and delicious dishes. The service was impeccable, providing silver service with a smile. The bar was a great place to relax and enjoy a drink in a comfortable and eclectic setting. The room was cozy and clean, although it could use a little updating. The swimming pool and spa area were a treat, especially after a day of skiing. The porter service was a delightful surprise, ensuring a smooth departure. I highly recommend this hotel for a truly exceptional experience.

I stayed at Resort Hotel Alex with my 2 sons to create a special memory of our time together. The location was excellent, near the Gornergrat station, ski shuttle bus stop, and Täsch transfer train. The hotel had plush and unique decoration, with warm and inviting interiors. The service was top-notch, and the restaurant served well-prepared food. We enjoyed the large pool with a hot jacuzzi, as well as the nice squash court and fitness room. The staff were very helpful during luggage transfers, making us feel right at home. We could have easily stayed another week or two.

Would recommend this hotel.

I had a wonderful stay at Resort Hotel Alex! the room was cozy and the bed was great. But what really stood out was the amazing SPA. the pool, jacuzzi, and sauna were all fantastic. Plus, the hotel's location right next to the train station made it so convenient. I also loved the excellent restaurant and the kind staff. a truly enjoyable experience.

Everything was great! 👌

We recently stayed at this hotel and we were absolutely delighted with our experience. The location could not have been more convenient, as it was just a short walk from the train station and close to all the attractions in town. The staff were amazing, welcoming us and even accommodating our furry friend with a special bed in the room. The rooms were immaculate and well-equipped, with comfortable beds and all the necessary amenities. The breakfast spread was impressive, offering plenty of choices to start the day off right. the service was impeccable, and we were impressed with the friendly and professional staff. We highly recommend this hotel to anyone visiting this beautiful place.

The only downside we could find is that the staff, although pleasant, were not overly helpful. However, despite this minor drawback, we would still recommend this hotel to anyone, especially families.

Outstanding lounge area, huge pool, Friendly staff, great view, Comfortable bed, well-designed room, Good collection of teas, convenient location.

Can't fault the property in any way.

We had a fantastic time at this place! The location was perfect, just a short walk from the train station and in the center of town. It made exploring so easy! The hotel itself was beautiful, with cozy sofas and cushions that created a lovely ambience. We can only imagine how cozy it must be in the winter with a fire going. The service was excellent, with friendly staff who remembered us and thanked us again. The food was consistently high quality, both at breakfast and dinner, and the staff was very helpful. They even got the TV feed for a game and prepared a nice spread for us. we had a wonderful experience here.

The only downside is that they could improve the room size a bit, especially for families. However, we still highly recommend this hotel.

Wonderful facilities: swimming pool, sauna, hammam, tennis, squash. Luxurious suite with Matterhorn view. Lovely staff and owner, dedicated to guest enjoyment. Great cocktails and special places for relaxation. Highly recommended for a memorable stay.

Had a lovely Christmas stay at a hotel in Zermatt. the staff were superb and very friendly. the location was great, just a short distance from the train station. the room was excellent, with a comfy bed and a fabulous en-suite facility. And the breakfast provided was fantastic. Loved everything about this hotel!

There were a few negative aspects during our stay. one of the waiters during our dinner was quite rude and not service-oriented.

The value for money at Resort Hotel Alex was excellent, with a cozy and well-decorated room that had a comfortable bed and good amenities. The location was convenient, just a short walk from the station and close to the Matterhorn viewing area. The staff treated us very well and made us feel at home.

The food for breakfast could have been improved with a larger variety of options.