The staff were incredibly friendly and helpful throughout our stay. They made us feel welcome and were always available to assist with any requests or questions we had.

It would have been helpful if the hotel had provided information about their pickup facility prior to our visit. We only found out about it through online reviews, but it was a convenient service that should have been mentioned beforehand.

The view from my room was absolutely breathtaking, with the Matterhorn and the Alps in full glory. The spacious room had floor-to-ceiling windows that allowed me to wake up to this stunning view every morning. The bathroom had a luxurious bath and plenty of space for all my toiletries. The indoor pool, jacuzzi, steam room, and sauna in the spa area were a perfect way to relax after a long day. The hotel staff were incredibly accommodating and helpful throughout my stay. The location of the hotel was ideal, with a quick lift ride down to the main town area. The breakfast spread provided a variety of options and the beautiful views of the town and Matterhorn made it even more enjoyable.

While the hotel had a dated vibe, it was still clean and well-maintained. The shower head in the bathroom was fixed in an inconvenient position, making it difficult to stand directly under it.

The hotel's location away from the Zermatt city center offers a perfect view of Matterhorn. The breakfast provided a great selection of options. The staff were friendly and helpful.

No disadvantages.

Incomparable Matterhorn view with balconies, sunny and spacious rooms with ample closet space, incredible pool and spa facilities, cozy wood alcoves for breakfast with a variety of food, friendly and personable international staff.

Cannot find any fault.

The location was perfect for our family ski trip, with easy access to the Zermatt-Sunnegga Funicular and Sunnegga Ski Resort. The lift to the village centre was also very convenient, especially with our young children in tow. The hotel staff were extremely friendly and helpful, making us feel welcome throughout our stay. The rustic charm of the hotel added to the overall experience, and we enjoyed breathtaking views of the Matterhorn from our balcony. It was a memorable and enjoyable stay for the whole family.

My wife says that the breakfast could have started a bit earlier at 7am, allowing us more time to hit the slopes early.

The view from this hotel is absolutely breathtaking. With balconies facing the majestic Matterhorn, you'll never get tired of the scenery. The location is also perfect, just a short walk from the town center and ski lifts. Additionally, the rooms are comfortable and clean, with a stunning view of The Matterhorn. The breakfast, while not overly extravagant, offers a decent selection of meats, cheeses, fruits, cereals.

Noise from neighboring rooms could be a concern.

Staff helpful, courteous. Hotel at height with good balcony view. No lift, but staff helped with luggage. Access key to lift. Complementary drop to bus stand. Location near train station, cable car. Unobstructed view of Matterhorn. Breakfast diverse, ample. Rooms clean, comfortable. Early check-in, spacious room. Great location for hiking. Small pool with Matterhorn view. Swiss breakfast, coffee, tea, hot chocolate. Super helpful, friendly staff. Great pool/Jacuzzi. Elevator to village, away from crowds. Excellent wifi. Reliable luggage storage.

Elevated location, accessible elevator, stunning Matterhorn view, helpful staff, free taxi, cozy room.

Nothing could have been better.

The view was stunning, overlooking the city and the mountains. The hotel provided a free shuttle service from the train station, making it easy to reach. The staff were friendly and helpful, and the hotel had great facilities, including a pool and sauna. The breakfast was delicious.

Nothing to complain about at all.

We were pleasantly surprised by the scenic view from our room, overlooking Zermatt and Marathon. The location was convenient, with a shortcut through an elevator and tunnel that led us to the train station and main shopping street in just a few minutes. The friendly and supportive staff made our stay even more enjoyable. The hotel also had a great breakfast spread and a convenient elevator that took us directly to the city streets of Zermatt. We appreciated the bilingual staff, especially the welcoming morning waiter. I would recommend this hotel for its stunning views, convenient location, and excellent service.

The hotel is conveniently located and offers easy access to the town center, Sunnega funicular railway, and other attractions. The rooms are clean and offer stunning views. The friendly staff provides excellent service and the complimentary breakfast is delicious. Additionally, the sauna and pool are well-maintained facilities that guests can enjoy during their stay.

That the toiletries provided in the rooms were not up to expectations and guests had to buy their own.

This hotel is a hidden gem, located on the hill just above the centre of the village. The rooms with the view of the Matterhorn while laid in bed are stunning. The staff is incredibly friendly and attentive, making sure every guest has a personalized, enjoyable stay. Waking up with a breathtaking view of the Matterhorn while having breakfast is an experience that is hard to beat.

All was great, no improvements needed.

The complementary bottle of water was refreshing, and the internet service was efficient. The hotel was located in a central area, nearby many shops and restaurants. The best aspect was the view from the balcony, the panorama of the mountains and the valley was breathtaking.

The bed made noises every time I moved, and the walls were not soundproof, so I could hear my neighbours talking at night. The worst aspect was the cleaning service, they forgot to change my towels and the trash bin from my room.

Fabulous breakfast with enough to take for a picnic on the hike, good-sized room, exceptional view, helpful staff, easy access to town through elevator and tunnel.

The room had a beautiful view of a famous mountain. The location was high and had a good landscape. It had clean and comfortable rooms. The breakfast had a good cold cut and cheese choice. Staff was helpful and welcoming.