Convenient location, close to pier and bus station. Friendly and helpful staff. Clean and comfortable room. Filling and delicious breakfast included. Great value for money.

The hotel is situated in a prime location, right in the heart of the main shopping area. It is so close to the pier that it's just a short walk away. Additionally, it is conveniently located next to the night market, providing plenty of options for dining and entertainment. The rooms are modern and the bathrooms have been recently renovated, ensuring comfort and cleanliness.

The hotel's free bike service is quite limited, with only one bike available and without gears, making it impractical for exploring the lake.

I had to change rooms during my stay and the manager went above and beyond to make me feel comfortable. They upgraded my room and even gave me a special gift as an apology. The rooms were clean and the location was perfect, right in the heart of the shopping street and close to the pier. The breakfast had a great selection and the staff were friendly and helpful. I highly recommend this hotel for a wonderful stay at Sun Moon Lake.

This hotel is located in Ita Thao, a popular tourist area, and is very close to the lake. The staff was the best I've encountered in Taiwan, always helpful and outgoing. The rooms were clean and comfortable, with a spacious bathroom and twin beds. They even provided free water bottles and a small area to work on my laptop if needed. The breakfast was included and offered a basic but satisfying meal.

All was well, no improvements necessary.

The staff were friendly, helpful and welcoming. The breakfast was filling and diverse. The room was clean and spacious. Good location near the pier and walking trail.

Couldn't fault.

Xmas at this hotel was a truly wonderful experience. I liked the modern rooms with windows and newly renovated bathrooms. the breakfast was excellent with plenty of choices, even for those wanting Western breakfast options. Fresh fruit was also provided. the location was perfect for exploring the surrounding area and offered a stunning view of the lake. I received a free ferry boat pass for one day, allowing me to visit other locations around the lake.

I disliked that it was a bit difficult to get to the hotel once the bus service stops early in the evening. Taking a taxi was the only possibility, but the drivers wouldn't use the meter and would ask for a hefty surcharge.

Great breakfast options and quality. Short wait for a seat. Western and fresh fruit options available. Friendly and helpful staff. Good view of the lake. Free ferry pass for 1 day to explore.

Felt like home, no complaints.

I had a fantastic stay at this hotel in Ita Thao. The location was conveniently close to the shopping street and the pier, making it easy for me to explore and enjoy the local area. I also loved that it was just a short distance from the Sun Moon Lake boat ride and only 10 minutes away from the ropeway. The hotel facilities were top-notch, with clean and renovated bathrooms that added to the overall comfort of my stay. The staff were incredibly friendly and helpful, going above and beyond to ensure I had a pleasant experience. Additionally, the breakfast provided was delicious and filling, giving me a great start to my day.

Can't fault anything about it.

the location of the hotel was perfect as it was right in the night market and next to the pier, making it convenient to explore the area. the staff at the hotel were incredibly friendly and helpful, offering great suggestions and speaking excellent English. the room was spacious and well-equipped, with complimentary slippers and drinks in the mini fridge. the breakfast included in the stay was delicious, with a selection of both traditional Taiwanese and Western options. it was great value for the money and I would definitely stay here again.

Can't think of anything 😊.

We had an amazing stay at the hotel. the breakfast spread was excellent with plenty of choices and good quality food. the staff were exceptionally friendly and helpful, providing us with lots of suggestions to make the most of our visit to Sun Moon Lake. the room had a beautiful view of the lake, just as advertised. the location of the hotel was ideal, close to the shopping street and pier in Ita Thao.

Nothing, all great! 😊

The staff was incredibly helpful and friendly, providing great advice and suggestions for exploring the area. the breakfast had a wide variety of options, satisfying both traditional Taiwanese and Western tastes. the rooms were comfortable and well-equipped, with a modern bathroom and a small work area. the hotel's location was ideal, just a short walk from the pier and gondola, with many shops and restaurants nearby.

The rooms were not very soundproof, so it could get noisy depending on other guests. the promised mountain view was not always delivered, with some rooms having views of buildings instead.