I recently stayed at Serena Safari Lodge for a few days and it was an incredible experience. The main attraction here is the stunning view. The lodge is located on the rim of the crater, providing breathtaking sunrise and sunset views. The design of both the public areas and the bedrooms is thoughtful and unique, with a pebble effect that adds to the ambiance. The staff were kind and professional throughout our stay, ensuring we had a comfortable and enjoyable time. Additionally, our tour guide, Kareem, provided us with an amazing and memorable game drive experience.

Couldn't recommend this hotel more.

The view from the rooms is breathtaking, and the staff is very kind and professional. The location is amazing, with a stunning view of the crater. The design of the rooms and public areas is well-thought-out. The service, food quality, and variety are excellent. The staff went above and beyond to accommodate our party, including two senior citizens with mobility issues. The lodge even arranged for us to have a special table on the ground floor to avoid climbing stairs. We appreciate the personal touch and adjustments made to ensure our comfort. The all-singing, all-dancing Serena birthday surprise during dinner made it a unique and memorable experience.

Felt like VIPs, nothing was too much trouble.

The customer service provided at the reception, in our room, and dining area was exceptional. The view from our room was absolutely stunning. The staff went out of their way to accommodate our needs, especially for the two senior citizens in our group with mobility issues. The all-singing, all-dancing Serena birthday surprise during dinner was a unique and memorable experience.

Felt like visiting family, no complaints.

Great hotel on the rim of the crater

I recently stayed at Serena Safari Lodge and had a wonderful experience. The view from the rooms was breathtaking and surpassed all expectations. The staff was extremely kind and professional, going above and beyond to make our stay enjoyable. The customer service provided at the reception, in our room, and dining area was exceptional. The lodge manager, Erick, made special arrangements for our dining experience to accommodate our mobility issues. We were truly touched by the personal touches and surprises throughout our stay. it was a memorable and unique experience.

I would be happy to recommend this hotel.

As women traveling alone, we felt extremely safe and well taken care of throughout our stay. The staff went out of their way to ensure our comfort and made special arrangements for our needs.

Felt completely at ease, no complaints whatsoever.

Awesome location within the conservation area, providing a secluded and secure experience. Beautiful lodge with stunning interior design, incorporating nature and animal motifs. Good luncheon buffet with a variety of options. Spectacular views overlooking the surrounding area.

Dining room felt crowded during peak times. Lack of proper accident report and unhelpful customer service in dealing with an incident.

Stunning crater view, luxurious rooms, incredible food, and friendly staff. Convenient location near descending path. Unforgettable sunrise. Excellent service and accommodations for seniors. Clean vehicle after 2-week stay.

Unmissable location, luxury experience. The lodge is close to the descending path to the crater, offering incredible views. The tasteful blending of the lodge with the environment is impressive. The staff were friendly and lovely, providing exceptional customer service. The food was incredible and the rooms luxurious, with stunning views. The walking tour with Albert was fantastic. Highly recommend the restaurant staff member Iddy for making us feel at home.

Would definitely recommend this hotel.

The views were breathtaking, luxury experience, friendly staff, incredible food, stunning rooms and bathrooms.

Everything was spot on.

The value for money was excellent, with luxurious rooms and stunning views of the crater. The location was unbeatable, and the staff treated us with exceptional friendliness and accommodated all our needs.

Menu for breakfast could have been more diverse.

The views of the crater from the lodge are simply breathtaking, making it an unmissable location. The rooms provide luxurious accommodations with stunning views, and the staff are friendly and attentive. The food served at the lodge is incredible, and the overall experience is one of luxury.

Felt like a home away from home, no complaints.

From the moment we arrived, the customer service provided was exceptional. The view from our room was absolutely stunning, with incredible sunrise views. The staff went out of their way to accommodate our needs, especially for the senior members of our party. The personal touches, such as the birthday surprise, made our stay truly memorable. Thank you to everyone at Serena for making our stay so enjoyable.

100% Recommend this hotel.

Unbeatable views, luxurious rooms, attentive staff, and delicious food. Efficient arrangements for guests with mobility issues. Unique and memorable experiences. Beautifully designed public areas and bedrooms.

The view over the crater was absolutely breathtaking, offering a romantic ambiance. The lodge itself had a beautiful and artistic design, combining African themes with modern touches. The rooms were spacious and clean, with stunning views from the balcony. The staff were friendly and helpful, always willing to assist and even took photos for us. The food was delicious, with dinner being a delightful experience. Having breakfast and lunch provided in boxes was convenient for our romantic escape.

The bed was a bit hard, which could have been more comfortable. Although the hotel had a rustic African charm, it felt quite large and lacked the intimate and authentic atmosphere we were expecting for our romantic escape.