I had a great stay at Coach & Horses! The room was a bit chilly when I arrived, but the staff quickly resolved it by turning up the heating and providing an electric radiator. The wet room was a bit cold too, but the hot water eventually warmed up for a pleasant shower. The breakfast buffet lacked yogurt and fruit, but the full English was tasty despite some inconsistencies in cooking. The dining room decor was lovely, and the location was convenient for exploring Kew. I'll definitely recommend this hotel.

Excellent atmosphere, great location for local attractions, friendly staff, pleasant out-of-London experience.

Felt cosy, nothing too much trouble.

Excellent service, pleasant location, well-appointed rooms, clean bathroom, convenient car park, great breakfast.

Couldn't fault anything.

During my stay at the Coach & Horses, I was pleasantly surprised by the lovely clean room. It had everything I needed, including a hairdryer, iron/ironing board, and toiletries. The white fluffy towels were a treat and the massive bed with clean cotton bedding ensured a comfortable sleep. The heating system was easy to understand and there was a long mirror for convenience. The lighting in the room created a cozy atmosphere, thanks to the window with thick blinds. Although there was an emergency exit light outside that stayed on all night, it didn't disturb my sleep as the blinds prevented any glare. The room had tea, coffee, hot chocolate, and mini bar items available for purchase.

Although there were a few minor drawbacks, such as the slow WiFi and some noise from remodeling taking place, overall, my stay at the Coach & Horses was enjoyable. The comfortable rooms, pet-friendly policy, and convenient location near Kew Gardens made it a great choice for my visit.

The staff were great and really friendly, making our romantic escape extra special. The room was clean and comfortable, with a spacious layout. We also enjoyed the convenience of the hotel's key location, being just a short walk away from the local tube station.

It was frustrating trying to connect and carry out basic tasks online. It would have been much better if the wifi was faster and more reliable.

The wall pegs were convenient. Lovely view from the opening window. Beautiful breakfast room with floral upholstery. Outstanding flower bouquets. Adequate guest room. Obliging staff. Well located for Christmas at Kew. Well-equipped room with comfy beds. Great breakfast choices.

Nothing, everything was great.

I had a wonderful stay at the Coach & Horses. The location was perfect for my plans and the decor of the hotel was truly cozy. The room I stayed in was beautifully decorated and made me feel right at home. I also loved the fact that there was a lovely pub downstairs with a great atmosphere and friendly crowd. The staff, especially Aleasha at reception, went above and beyond to make my stay special. I highly recommend this hotel.

This hotel is an excellent value for money, with affordable prices and great attention to detail. The location is superb, as it is near the train station and public transport, making it convenient for exploring the city. The staff is friendly and provides basic amenities, including breakfast with a variety of options. The rooms are comfortable and include toiletries, ensuring a pleasant stay.

One minor improvement could be made regarding the water dripping from the air conditioning unit in the room.

The hotel had a perfect location near Kew Gardens and a short walk from the station. The spacious room had comfy beds with luxurious bed linen. The staff were friendly, helpful, and great with kids. The breakfast was of high quality with delicious ingredients.

Felt at home, no reason to complain.

However, the hotel's location was quite convenient for various attractions. The hotel was within walking distance to Kew Gardens, making it a great choice for nature lovers. it was conveniently close to the National Archives museum, perfect for history enthusiasts. The hotel also provided easy access to public transport, ensuring easy exploration of the city.

This hotel is a gem! It offers great value for money with affordable prices that won't break the bank. The attention to detail is evident throughout, from the well-equipped rooms with toiletries to the comfortable beds and even a bath. The location is ideal, close to the train station and transport links, making it convenient for exploring the city or visiting the nearby National Archive museum.

All was well, no complaints!

The hotel is located in a beautiful area with easy access to transport links. It is conveniently close to the National Archive museum and public transportation. The rooms are generally nice, with comfortable beds and all the necessary amenities. The staff is friendly and helpful, going above and beyond to provide excellent service. The breakfast, once it arrives, is delicious. The hotel has a lovely atmosphere, with a nice bar area to enjoy a drink.

The bathroom ceiling had some mold, which could be due to a faulty fan. Some areas of the carpet had stains that should be replaced.

We loved our stay at this hotel. The rooms were clean, modern, and homely, with a Nespresso machine as a fantastic bonus. The location was beautiful, situated just outside the hustle and bustle of the city center. We were able to easily access transportation, making it convenient to explore this city. The staff was not only genuinely helpful but also had a great sense of humor, making our interactions delightful. The breakfast offered a variety of delicious options to start our day, and the pub provided a cozy atmosphere to relax in the evenings.

Nothing bad to say.

Friendly staff. Delicious food. Cozy bar. Spacious rooms. Convenient location.

Convenient location, stylish rooms, friendly staff, exceptional service, great food.