The staff at Lock & Key Hotel were incredibly accommodating and went out of their way to address any issues I had during my stay. The location was central and convenient for exploring the city's attractions. The room itself was well heated and had all the necessary amenities. Despite a couple of minor design faults, it didn't hinder my enjoyment of the facilities. I had a great experience at Lock & Key Hotel and would recommend it to others.

We were delighted with our stay at Lock and Key Boutique Hotel. The location was unbeatable, allowing us to easily walk to restaurants, bars, and shopping areas. The room was spacious and beautifully decorated, with a charming industrial chic vibe. The staff was friendly and accommodating, ensuring we had a late checkout and even arranging for flowers and chocolates in our room. The brunch was delicious, and the bar had a cozy atmosphere. we highly recommend this hotel for its beautiful rooms, excellent location, and friendly staff.

We had an amazing experience at the boutique hotel in Liverpool. Prime location, cosy room, comfortable bed, friendly staff, delicious breakfast/brunch, accommodating service.

Nothing I didn't like to be fair.

If you're looking for a hotel in a prime location, this is it. It's right next to the Liverpool One shopping centre, so you'll have plenty of shops, restaurants, and entertainment options within walking distance. The staff here are really friendly and helpful, going above and beyond to make your stay comfortable. The rooms are clean and spacious, with modern decor and soft towels. You'll also appreciate the convenience of tea making facilities in the room.

The food options at the hotel bar are a bit limited, so you might want to explore other dining choices nearby.

Absolutely gorgeous hotel, stunning room, friendly and helpful staff, great location near attractions, delicious breakfast, fabulous staff.

There was nothing I didn't like.

Attentive and polite staff. Clean, warm, spacious room. Prime location, close to the docks. Friendly bar, serving generous portions. Quiet road. Complimentary coffee every morning. Perfect for couples and business trips. Good price.

Incredible staff, so friendly and helpful. The rooms are stunning, with a unique and classy Art Deco style. The beds are super comfortable, and the showers are fantastic. The location is perfect, with easy access to Liverpool 1 and plenty of bars and restaurants nearby. Plus, the interactive TV in the room is a great bonus!

We were also woken up early by loud building works outside our window. the older windows didn't keep out the traffic noise, which made it difficult to sleep in.

The location is fantastic - everything is within walking distance. Staff are welcoming and friendly. The room is spacious with a comfortable bed, good facilities, and a clean bathroom with a hot and powerful shower. The bar is nice and never too busy. Great breakfast and cocktails available. Complimentary water and in-room service is convenient. a very comfortable and stylish hotel.

Felt so much at home, no complaints at all.

We had an amazing stay at this place! The location was super convenient, with the Liverpool One shopping centre right next door. Everything we needed was just a stone's throw away. The service was top-notch, with friendly staff who took care of our every need. Room service was prompt and efficient, and the housekeeping team kept our room spotless. We were also impressed with the welcome drink and the room amenities provided, including ironing facilities, heating, and tea/coffee facilities. The sitting area in the room was cozy and comfortable, and we felt safe knowing that there was an in-room safe for our valuables. The free Wi-Fi in the rooms was reliable and the flat-screen TV was a nice addition to our entertainment options. the hotel provided great facilities and services, making our stay truly enjoyable.

We highly recommend this venue to everyone.

We received complementary drinks upon arrival, and enjoyed the turkey dinner on Thanksgiving. The hotel was located in the heart of the city, which made it easy to explore all of the popular spots. The bed was quite comfortable and made for a good night’s sleep.

The room was quite dusty and could have used a bit more attention when it came to cleaning. the air conditioning was not functioning properly, which made the room quite stuffy and uncomfortable at times.

Great little hotel and bar! Staff were excellent throughout, and the breakfast was tasty. Good location next to trendy bars and restaurants.

The room was not ready to be occupied, with non-functional amenities and a lack of finishing touches. The hot temperature and lack of ventilation made it uncomfortable, with no fan provided.

The hotel offers spacious and well-decorated rooms with great decor, including comfortable sofas and a large bed. The staff are friendly and welcoming, providing excellent service. The location is perfect, with attractions within a 15-minute walk. Room service is swift and luxurious, and amenities are provided, including a tablet for ordering. The hotel is safe and secure, with manned doors all night. Check-out is convenient and not rushed, allowing for a relaxed departure.

Felt treated like royalty, no complaints at all.

The location of the hotel was perfect, close to all the attractions and with a secure car park. The staff at the hotel were warm, friendly, and eager to help with anything we needed. The breakfast in the cafe/bar downstairs was beautifully cooked and presented. And the bed in our room was large, comfortable, and clean. I'll definitely recommend this hotel for a stay in Liverpool.