Great location for easy transport into London, beautiful views, and a convenient Tesco nearby. Staff members were friendly and went above and beyond to make our stay special, including upgrading our room and providing a birthday surprise. All staff members were polite, welcoming, and helpful, and made us feel valued and special. The rooms were clean, comfortable, and had convenient amenities like a mini fridge. The hotel team exceeded our expectations in making our trip memorable.

Felt exceptional, no complaints.

Great value for money, comfortable room with a nice view of the Excel Centre and dock. Convenient location for events and easy access from the train station. The staff at Novotel were incredibly friendly and accommodating, allowing us to check in early and offering a late check-out upon request.

The only thing that could have made the breakfast even better was a wider variety of options.

We loved staying here, the hotel was amazing! The location was perfect for our needs - we could easily access the event we were attending and there were many lovely restaurants around. The amenities provided were also excellent, the room was soundproofed and had air conditioning, and we also enjoyed the room service. The staff were very friendly and helpful, and we appreciated the turkish bath and sauna at this place. We would definitely recommend this hotel to our family.

There were no negative aspects at this hotel, and we were very pleased with everything overall.

Conveniently located near dockyard, offering a serene atmosphere for walks and play. Staff attentive to kids' needs and accommodating. Early closing restaurant serves tasty meals. Good-sized TV with Chromecast for own Prime account. On-site parking and helpful reception staff.

I recently stayed at Novotel Excel for a weekend getaway. The hotel was well-situated with amazing views of the docks. The staff were polite, friendly, and went above and beyond to make me feel valued and special. The room was clean and comfortable, with a mini fridge that was perfect for storing milk for my little one. The bed was super comfy and the foot massage machines in the lobby were a great bonus after a long day. The restaurant served delicious pizzas, and I appreciated that my severe allergies were catered for without any fuss.

Strongly recommend this hotel.

Spacious rooms, good food, excellent service, short walk from train station, quiet location, beautiful view.

The hotel had excellent facilities and activities for backpackers, including a smoke screen for the shower, friendly and attentive staff, and a lovely breakfast with beautiful views.

Felt fully cared for, no complaints.

This hotel is in a great location, with easy access to transport links. It is near to the tube station and very close to transport links to London center. The room was lovely and spacious, with a modern decoration. We had a great view from our window which added to our overall experience. The breakfast was excellent with a variety of options to choose from. The staff were friendly and accommodating, making our stay even more enjoyable.

The laundry facility could be improved, as the charges were expensive and there were limited options available.

Fantastic food and friendly service in the bar. The chicken wings and nachos were amazing! The location next to the Sunborn London was perfect for drinks and photos. The room was nice and the separate toilet was convenient. The car park was reasonably priced. There were nearby shops for convenience. I highly recommend Novotel Excel London for a great stay.

I had a fantastic stay at this luxurious hotel! The location was exceptional, especially if you have an event to go to at the O2. The easy access to the cable car across the Thames made getting around a breeze. I was also impressed with the staff, as they made a massive fuss of my son and even gifted him with some toys and a cuddly toy for his night's stay. The cool glass wall that changed with the push of a button was a unique feature that I absolutely loved. The hotel itself was beautiful, with stunning water views and a natural ambiance. The restaurant served delicious food and the staff were all very pleasant and helpful.

I highly recommend this hotel to everyone.

The hotel is conveniently located in the city center, making it easy to explore all that the area has to offer. Guests can enjoy a delicious meal at the restaurant, which offers a variety of options to choose from. The rooms are clean and comfortable, providing a relaxing space to rest after a long day of exploring. The breakfast selection is impressive, with a wide range of choices and high-quality produce.

The prices for drinks at the bar are quite high, which may be disappointing for guests looking for a more affordable option.

Great location, close to transport and cable cars. Comfortable beds and clean rooms. Helpful staff. Good service and breakfast. Spacious rooms and good food in the restaurant. Beautiful view and waterside walk. Exceptional staff, with little touches like discounted rates. Close to exhibition excel and restaurants.

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Our romantic escape was great with complementary champagne and chocolates. The hotel's location was ideal, situated near major attractions and transportation. Stunning views from the room were also a highlight.

Although the shower was great, the bed was somewhat hard and not the most comfortable for a romantic weekend.