amazing staff and cozy vibes

What a great spot! The staff were super friendly and really went out of their way to make us feel welcome. Loved the morning coffee and nightly cocoa, such a nice touch! The room had a classic feel, and the bed was comfy. Just wish the mini bar didn’t come with surprise charges.

We had a fantastic stay at the hotel. The location was superb, with many famous attractions such as Buckingham Palace just a few blocks away. Additionally, it was very close to Terminal 3 at Heathrow, which made our transportation to the airport a breeze. The hotel facilities were excellent, and we particularly enjoyed the complimentary breakfast each morning. The staff was incredibly friendly and went above and beyond to make our stay comfortable. The cleanliness of the hotel was impeccable, and we were impressed with the quality of the amenities provided.

Don't have any issues at all.

Fantastic staff, luxurious rooms, traditional British experience, excellent location, beautiful views, unforgettable experience.

Can't fault the property in any way.

The staff were incredibly friendly and helpful, going above and beyond to make us feel special. The location across from Buckingham Palace was perfect for easy access to London attractions. The hotel itself was elegant and charming, with a beautiful interior. Our room was comfortable and had all the modern conveniences. The breakfast in the elegant dining room was delicious, with a wide variety of menu choices. our stay at the hotel was a special part of our London experience.

Felt safe walking at night, no complaints whatsoever.

The hotel had lots of nice touches like a complimentary drink voucher on arrival. The decor was ornate and elegant. The food was excellent and the staff were attentive and polite. The curry room offered tasty meals without being too spicy. The room size was as expected for central London. The WiFi and charging points were sufficient.

Felt snug, no complaints whatsoever.

The location across from Buckingham Palace is perfect, easy walking distance to many London attractions. The hotel exudes old world elegance in both style and service. The warm welcome at arrival and beautiful interior immediately charmed us. Check-in was efficient and the fresh coffee in the lobby was appreciated. Our room, though a step back in time, had all the modern conveniences one could expect and was extremely comfortable in every regard. The cleanliness, linens, amenities, WIFI, and TV were all top-notch. staying at this hotel was a special part of our London experience.

Felt lucky, no complaints.

Great location, friendly staff, delicious breakfast, beautiful decor, fantastic service.

Couldn't find any faults at all.

The value for money at this hotel was excellent, with a gorgeous room and a delicious breakfast. The location was perfect, just a short walk from shops, restaurants, and major attractions like Buckingham Palace and the London Eye. The staff were incredibly lovely and helpful, making our stay even more memorable.

The breakfast option could benefit from a wider variety of choices.

The staff at the hotel were incredibly friendly and helpful, just like I remembered from my previous visit. They went above and beyond to make sure I had a great stay, offering assistance and making sure everything was suitable for me. the level of service was truly exceptional.

The rooms were a bit small, but it didn't bother me at all. I still found the rooms to be comfortable and cozy, and it didn't affect my overall enjoyment of the stay.

I recently stayed at a charming hotel in the heart of London for a few days. The customer service at Rubens was outstanding, with a warm and welcoming team who made my stay feel like a second home. The bed in my room was incredibly comfortable, and the soundproofing ensured a peaceful night's sleep. The room was impeccably clean, and I loved the small treats left by the staff throughout my stay. The Old Fashioned at the bar was delicious, and the live music added to the enjoyable atmosphere. The location couldn't have been more convenient, with Buckingham Palace and Victoria Station just a few blocks away. Thank you for an incredible stay!

The hotel's location was fantastic, with Buckingham Palace just a stone's throw away. We were able to easily explore the city and visit all the famous landmarks with the convenience of nearby bus and tube stations. The room was beautifully decorated and immaculately clean, with a comfortable bed and top-class bedding. The staff were incredibly friendly and provided exceptional service throughout our stay. The breakfast was delicious and catered to our dietary needs. the hotel offered a wonderful experience with its opulent furnishings and convenient location.

The bathroom layout was a bit challenging, with steps and different levels, making it less user-friendly.

The front lobby service was amazing and the location couldn't be better. the rooms were smaller than expected, but everything was clean and well-maintained. the breakfast buffet had a good selection and the English Grill had some outstanding dishes.

The housekeeping service could have been better and the prices for drinks and dinner at the hotel restaurants and bars were quite expensive compared to local establishments. the Curry Room was a disappointment, but thankfully there were other options in the area.

Ornate decor with plenty of historic character. Great location near Victoria. Attentive and polite staff. Tasty curry room meal with no indigestion. Excellent breakfast with many choices.

Great location, charming atmosphere, comfortable bed, clean and quiet room, delicious breakfast.

We had a fantastic stay at this hotel. The cleanliness of the room was outstanding, and the hotel facilities were top-notch. We particularly enjoyed the convenient parking and transportation options near the hotel. The location was perfect for sightseeing, shopping, and dining at great restaurants. We were also impressed by the hotel's proximity to Victoria Railway Station, Buckingham Palace, and the iconic Hard Rock. The hotel's decor was modern and stylish, giving it a fresh and youthful vibe. The staff were incredibly helpful, friendly, and professional, making us feel welcome and special throughout our stay.

Nothing that we didn't like.