The building itself is very grand, with an impressive and majestic atmosphere. The moment I walked in, I felt like I was transported to a different era.

Despite the some of the negative reviews about cleanliness, I found my room to be comfortable and peaceful. The bed was cozy, and I had a restful night's sleep.

The hotel is conveniently located close to the centre, making it easy to access popular attractions and the theatre. It is also close to the bay, providing guests with beautiful views and enjoyable walks. The staff is friendly and helpful, offering exceptional service. The rooms are spacious and the jacuzzi bath is a luxurious addition that guests can enjoy after a long day of exploring.

Some reviews mention that the rooms and bathrooms were not as clean as expected, with issues such as gunk and dirt in the jacuzzi bath and stained furniture.

We had a fantastic time staying at the Coal Exchange. The location was perfect, just a short walk from Mermaid Quay and Cardiff Bay. The hotel itself was stunning, with a beautiful mix of plush and refurbished architecture that paid homage to its historical roots. Our room was comfortable and cozy, and we loved the quirky little ensuite with its walk-in shower and plenty of hot water. The bed was incredibly comfortable, and the housekeeping staff did a superb job. The best part of our stay, though, was the staff. From the moment we arrived, everyone was friendly, helpful, and accommodating. We felt truly welcomed and looked after throughout our time at the hotel.

One minor downside was the lack of parking at the hotel. However, they offered discounts for a nearby car park, which was just a five-minute walk away.

I had an amazing stay at this hotel in Cardiff. The building itself is stunning, filled with historical charm that truly takes your breath away. The original purpose of the building adds to its appeal, making it a unique and fascinating place to stay. Additionally, the hotel's close proximity to the bay area is a major advantage, as it allows for easy access to the beautiful waterfront.

Nothing to complain about at all.

We stayed at The Coal Exchange for our weekend getaway. The hotel's old building gave it a charming ambience. Instead of eating at the chain restaurants by the harbour, we dined at the inviting hotel restaurant. The food was delicious and the staff were polite and helpful. The location was perfect, close to the harbour and just a short train ride to Cardiff Central. We will definitely be coming back for a third visit.

Would recommend this hotel.

The room was amazing, with a double spa bath and a comfortable bed. The hotel had a lot of character with its original features and era-appropriate decorations. The staff were friendly and obliging, with excellent service. The location was perfect for Cardiff Bay.

It was all superb.

This hotel in Cardiff Bay was such a great find! The prices were really reasonable, especially considering all the little extra touches. The staff were attentive and friendly, and the rooms were comfortable and clean. I loved having a jacuzzi bath in the room, it was such a treat! The breakfast included was fantastic, with hot food options served, perfect for vegetarian guests like me.

No complaints, everything was absolutely fine.

The compliments are spot-on - the decor was absolutely stunning and gave the place a grand feel. The location was super convenient for exploring the city on foot and there were plenty of attractions nearby. The breakfast served was of high quality and quite delicious.

Our room wasn't well-maintained. The bathroom was quite grimy, with mold on the ceiling.

Staff accommodating, clean room, well decorated, comfortable, great value for money, lovely building.

Nothings.

The hotel staff were incredibly helpful and went above and beyond to address any issues we had. The beds were extremely comfortable and the rooms were spacious. The location of the hotel in Cardiff Bay was perfect for a night out. We especially loved the jacuzzi bath in the room, which looked fabulous!

Felt just like home, no complaints whatsoever.

Friendly staff, unique rooms, amazing spa bath, delicious food, convenient checkout time.

We chose the hotel for its convenient location near the port, as we were picking up my sister from a cruise boat. The staff went above and beyond to assist us when we lost our engagement ring, especially the kind gentleman with the round glasses. The reception staff were very friendly and showed us to the lift. We were pleasantly surprised when we were upgraded to the Bridal Suite, which had beautiful Victorian-style furnishings, a massive comfy bed, and a luxurious double jacuzzi bath. The breakfast was great, and the restaurant staff were friendly too.

We do recommend this hotel.

Lovely decor, attentive staff, and a personalized birthday card made our stay special. Great location near Cardiff Bay with plenty of dining options and beautiful views. Conveniently close to shops and supermarkets. Comfy beds ensured a good night's sleep. Will definitely return!