Excellent location, close to train station and within walking distance of main attractions. Friendly and helpful staff who provided great recommendations. Spacious and comfortable bedrooms. Top-notch spa and swimming pool facility. Enjoyed the convenience of a late check-out.

Some slight hiccups with the room service and missing requested treat. Brighter lights in the room and a vanity unit light would have been nice.

Exceptional front desk staff, spotless room with comfortable furniture, table service breakfast, excellent room service, centrally placed for shopping and dining.

Nothing all good.

The hotel offered great amenities and the staff were friendly and helpful. The location was perfect, with easy access to key attractions and restaurants. Another advantage was the comfortable and spacious bedrooms, providing a relaxing and enjoyable stay.

The breakfast and bar service had long waiting times, which was a bit frustrating. the hotel was enjoyable, but there were a few aspects that could have been improved.

Located close to the railway station and within walking distance of all the sights, this hotel is in a great location. The Rise restaurant serves fantastic food and there are many other restaurants nearby. The hotel is just outside the main city centre, which is accessed over a bridge about 500 yards away. The rooms are spacious and the bathrooms are well appointed. Staff offer exceptional service and breakfast is excellent.

Noise from a nearby building site can be disruptive in some rooms.

We absolutely loved our room, which was clean and comfortable. The hotel facilities, including the spa and heated swimming pool, were excellent. The location of the hotel is great, as it is close to the station and attractions of this city.

Nothing, all excellent.

Excellent service from friendly staff. Spacious and modern rooms with useful amenities. Delicious breakfast with a wide variety of options. Convenient location. Enjoyable evening entertainment.

The Grand in York offers stunning architecture and a convenient location. Friendly staff, spacious rooms, excellent spa services, and delicious breakfasts make for a delightful stay.

Felt well taken care of, no complaints at all.

We stayed at the hotel for a birthday treat and it truly felt fit for royalty. From the moment we arrived, the staff were polite, helpful, and genuine. The hotel was beautifully decorated for Christmas, adding to the magical atmosphere. Our room was spacious, clean, and had all the necessary amenities. The spa area was a nice size and well maintained. The little touches throughout our stay made it truly special. I would highly recommend The Grand to anyone visiting York.

The hotel has a great location, close to all the attractions York has to offer. It is just outside the main city center, which is accessed over a bridge about 500 yards away. The bar area is a nice place for those waiting to be seated. The rooms are spacious and clean, with luxurious beds and Molton Brown toiletries. The staff is attentive and provides excellent customer service. Breakfast is available in the main restaurant or in the exclusive lounge.

The parking discount at NCP didn't work, resulting in a higher parking fee.

The location of Grand is perfect, just a 10-minute walk to all the best parts of the city. We had a pleasant and relaxing stay, thanks to the friendly and helpful staff who greeted us warmly upon arrival. Our room was immaculate with fresh towels provided daily. The hotel also went the extra mile by bringing us water for bedtime. The food at the restaurant was excellent, and the spa was a stunning place to relax and unwind. I highly recommend this hotel for a memorable stay in York.

Our Executive Suite at Grand was incredible, with a really large bathroom. The breakfast was delicious and the pool was extremely nice for swimming. We had a great stay and felt welcomed by the staff.

The complementary bottle of champagne and chocolates were a nice touch to start the new year. The hotel's location near various shops and restaurants made it convenient to go out and explore. The room was spacious and had a comfortable bed.

The hotel's staff lacked communication skills and failed to explain the parking clearly. We were charged an unexpected fee for leaving our car in the "guests" parking area.

Luxury, comfort and top-notch services - this venue offers all of these. From the moment we arrived, the staff made us feel very welcome. The room was spacious, nicely furnished and had exclusive amenities that met all our needs. We appreciated the on-site Spa & wellness centre, indoor swimming pool, and steam room, which were spotlessly clean and offered plenty of relaxation options. The location is superb, with major sights and attractions within easy access.

The restaurant at this hotel was a bit of a letdown for us. Although the food was excellent, the service was inadequate and not up to 5-star standards.