I had a great experience at this hotel. Jessica, the staff member I interacted with, was incredibly friendly and welcoming. She even went out of her way to check if there were any available rooms with the housekeeper and allowed me to check in early. The room itself was spacious, clean, and comfortable. The location was convenient, with a 24-hour fitness center and shopping center within walking distance. I would definitely stay here again.

Everything was spot on. 👍

We had a fantastic experience at Surestay Plus Hotel By Best Western! The staff was incredibly accommodating and friendly, making us feel welcome throughout our stay. The room was clean and comfortable, with nice fixtures and fresh linens. The bathroom was spacious and well-lit. We were also impressed with the tasty breakfast options provided, especially the convenient to-go bag. Even though the area was a bit confusing to navigate, with multiple driveways, the hotel's location was convenient with a target across the street and well-lit parking lot.

Nothing that I didn't like. 😊

My experience at Surestay Plus Hotel was excellent. The customer service at the front desk was top-notch from the moment we arrived until check-out. We had a smooth check-in process, and our payment issue was resolved promptly. The room size was satisfactory, and despite the noisy ventilation fan in the shower, the overall cleanliness of the room was impressive. The complimentary breakfast offered a good variety of options, including scrambled eggs and bacon. The hotel's location near the highway was convenient, and the noise level was manageable. I highly recommend Surestay Plus Hotel.

Nothing, everything was great! ✨

Convenient location near shops and restaurants. Fast and friendly check-in. Clean room with options for floor choice. Plenty of parking and quiet at night. Bagged breakfast with variety of items

Nothing that I didn't like.

The value for money was great, and the room was comfortable and clean. The location was convenient with supermarkets and food stores nearby, and the staff treated us well.

The breakfast selection could be improved with more variety and fresh fruit options.

Clean room, friendly staff, modern furnishings, well-lit parking lot.

None.

I had a great value for my money at this hotel. The room was cozy and smelled nice, and the staff treated me like family. They were super friendly and helpful with all my questions.

The breakfast choices could be improved with more variety and options.

The room was clean and comfortable. We had a good night's rest and felt well-rested in the morning. The continental breakfast was decent, although it could use some improvement. we had a satisfactory stay at Surestay Plus Hotel By Best Western. Overall I would recommend this hotel to others.

The location of the hotel was excellent, with a Target and other shops nearby. This made it convenient for shopping and finding necessities. The hotel was also close to our family, which was a major plus for us during Christmas. the staff at the hotel were friendly and accommodating, making our stay more enjoyable.

There were a few areas that could be improved. The cleanliness of the rooms could have been better, as we found some hairs in the bathroom and stains on the sink.

The location of the hotel is great as it is close to a variety of restaurants and shopping options like Target and Walmart. The hotel itself is surrounded by a storage center and commercial properties, ensuring convenience for our trip. The rooms were clean and tidy, with well-lit fixtures, white linens, and a clean bathroom. The breakfast provided, although in a to-go bag, was a great alternative and my children enjoyed making their own pancakes.

The windows in the 3rd-floor rooms do not lock and lack screens, compromising safety.

We had a fantastic stay at this hotel! The staff was accommodating and friendly, making us feel welcome from the moment we arrived. The room was both clean and comfortable, with modern and well-maintained furnishings. The bathroom was spacious and well lit, providing a great experience. We also enjoyed the tasty breakfast offered by the hotel. every aspect of our stay was excellent.

Didn't dislike anything about the property.

I had a fantastic experience at this hotel. The room was spacious, clean, and incredibly comfortable. Plus, the location was perfect with plenty of shopping and a 24-hour fitness center nearby. The staff, especially Jessica, were friendly and went above and beyond to ensure my stay was enjoyable.

The breakfast option could use some improvement, but overall, it was a minor issue compared to the excellent service and accommodations provided by the hotel.

I recently stayed at a hotel in Hayward and had a fantastic experience. Surestay Plus Hotel By Best Western exceeded all my expectations. The staff was friendly and accommodating, making check-in and check-out a breeze. The room was clean, comfortable, and up-to-date. The breakfast options were plentiful, including eggs, toast, cereal, milk, yogurt. The hotel also had reliable Wi-Fi and the price was reasonable. Additionally, there were shops and restaurants conveniently located nearby. I highly recommend Surestay Plus Hotel By Best Western for a pleasant and enjoyable stay.

There was nothing I didn't like. 👍

The hotel offered a convenient location, close to shopping and food options. The grab and bag breakfast was a nice touch, providing a quick and easy meal to start the day. the beds were very comfortable, ensuring a good night's sleep.

The elevator was out of order during my stay, which made it challenging for our senior family members in the upper level rooms. there were issues with the cleanliness of the rooms, as one of our four rooms was not cleaned and the staff's attempted solutions did not resolve the problem.

The location of Surestay Plus Hotel By Best Western was perfect for my needs. It was close to the interstate and convenient for getting around. The bed was comfortable, the air conditioning and wifi worked well, and there was a nice light-blocking screen on the window, which was great for getting a good night's sleep. Additionally, being on the first floor was a bonus for me due to my disability.

One drawback I experienced during my stay was the lack of room service or any kind of food options available at the hotel. It would have been convenient to have that option, especially for a 3-night stay.