The rooms were clean and beautifully designed with a modern touch. The daily room cleaning service was a pleasant touch. The customer service at the front office was exceptional, with friendly and happy staff members. The lady at the front desk, possibly named Mary, was wonderful and made the check-in process easy. The breakfast, although bagged, was good enough, and the kids enjoyed making Texas-shaped waffles. The hotel's location was perfect for visiting grandchildren in the area.

Felt extremely safe, no reason to complain.

Great location with nearby restaurants, shopping centers, and a Costco with a gas station. Convenient amenities like mini fridge and microwave in the rooms. Delicious breakfast with a variety of options including a omelette station and Texas-shaped waffles. Hotel and rooms were very clean. Friendly and helpful staff, especially Mary at the front desk.

Felt very relaxed, no complaints.

The hotel was conveniently located near the attractions we wanted to visit. the room was clean and comfortable, and the staff were friendly and helpful. We also enjoyed the complimentary breakfast, which offered a variety of options.

Our experience was marred by poor customer service. We encountered a rude and unwelcoming front desk staff member who made us feel uncomfortable.

I've stayed at this hotel a few times and the staff has always been excellent. The rooms are really nice and quiet, with a lovely view of the open field behind the hotel. The location is convenient, just a short cab ride away from the Willowbrook mall and restaurants. The hotel breakfast has a good variety of food and is convenient for a quick meal before heading out for the day.

Can't recommend highly enough this hotel.

Cleanliness, friendly staff, well-lit parking lot, omelette bar, variety of items in the shop, Texas-shaped waffles at breakfast.

Clean rooms and friendly staff. Self-made waffles for breakfast and great customer service. Convenient location for visiting family. Modern and beautiful room design. Everyday room cleaning service.

This hotel in Houston exceeded my expectations in many ways. the rooms were impeccably clean and well-maintained, providing a comfortable and cozy stay. Additionally, the attention to detail throughout the hotel was commendable, from the neatly organized amenities to the well-stocked bar. The location of this hotel was also a plus, with easy access to various attractions in the Houston area, including the nearby strip club across the street.

All aspects of my stay at this hotel were fantastic, leaving no room for improvement.

The staff, especially Mary at the front desk, was wonderful and provided excellent service. The rooms were clean and comfortable. We were impressed with how the hotel called to check on us when we were running late for check-in. The breakfast was great, with delicious Texas-shaped waffles that the kids loved. The little touches like this made our stay even more enjoyable.

We felt very welcome during our stay and had no complaints whatsoever.

Clean room, friendly staff, great value, perfect location for visiting family, nicely designed modern room.

Nothing that I didn't like.

I stayed at Best Western in Willowbrook twice and got great value for my money. The rooms were clean and the location was convenient with restaurants and shopping nearby. The staff, especially Mary at the front desk, were friendly and helpful.

The hotel breakfast menu could use some improvement, maybe adding more variety or healthier options.

Located in a convenient area of Houston, this hotel offers easy access to nearby attractions such as strip clubs just across the street. The clean and new hotel features a nice swimming pool, perfect for a refreshing dip after a day of exploring the city.

Some guests have reported poor customer service experiences, with rude and dismissive front desk staff making them feel unwelcome and uncomfortable during their stay.

The breakfast was served individually from the back and had limited food options. The rooms were clean and the staff was friendly. The location was convenient for visiting nearby family. Good value for the price.

We had a fantastic stay at this gorgeous hotel! The room was spacious and clean, and the pull-out couch was perfect for the kids. The separate remote, pillow, and blanket in covered bags were a thoughtful touch. The staff was friendly and accommodating, and the location was just right for visiting our grandchildren. Great value for the money - we would definitely come back!

The breakfast experience could have been improved with a wider variety of options.

I had a great stay at this hotel! The value for my money was excellent, and the room was spacious and beautifully designed. The location was very convenient, right off the freeway. The staff treated me wonderfully, always providing great customer service and a happy atmosphere.

The breakfast offerings could use some improvement, maybe with more variety and better pricing.

The value for money was great and the room was clean and comfortable. The staff at the hotel were friendly and made me feel welcome.

The breakfast selection could be improved with more variety of foods to choose from.